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“Nice Place - Great Ocean View”

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Best Western Key Ambassador Resort Inn
Ranked #39 of 51 Hotels in Key West
DeWitt, Michigan
Level Contributor
368 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
“Nice Place - Great Ocean View”
Reviewed February 12, 2014

We chose to stay at this hotel because of its close proximity to the Key West Airport (we are taking a seaplane ride to the Dry Tortugas that leaves from the airport) and to stay away from the road construction that was taking place near other national chain hotels. We asked for a top floor (#253)) room away from stairs, and ice/vending machines and they honored our request. Our spacious balcony room has a beautiful view of the Atlantic Ocean. The room is clean and comfortable but I would have liked a few more electrical outlets for charging electronic devices. Bathroom shower pressure and water temperature are good. During the night, we do not hear any airplanes or street traffic noise. The pool is large and goes from a shallow end to 5' deep in the center back to a shallow end. The pool grill & bar has food until 5:30pm but the bar is open until 7pm. The continental breakfast is better than average offering egg & cheese sandwiches in addition to cereal, breads, fruit, juices, and make your own waffles. When we are here there isn't any problem finding a table to eat our breakfast. Check-in and check-out was quick and accurate. For us, the Best Western Key Ambassador suited our purposes and I would recommend staying at this hotel.

  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Denice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
333TOrr, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review, February 14, 2014
Thank you for your feedback! We're happy you chose us, and hope you had a great time at the Dry Tortugas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Value
  • Cleanliness
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Canton, Ohio
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 11, 2014

A great place to stay. Reasonable rates, great staff and facility. It provides easy access to Duval Street and key sites. The breakfast was adequate and the breakfast room was kept clean and well stocked. The pool is outstanding and a Tiki Bar is available for drinks and lunch.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Buckeye-Billy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
333TOrr, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review, February 14, 2014
Thank you, Buckeye-Billy for sharing your experience here. We're glad you found us to be a great place to stay, and look forward to seeing you again the next time your travels bring you to Key West!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sea Cliff, New York
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 10, 2014

Rented 3 rooms with friends. Two people in one room woke up with multiple bites. Upon inspection of mattresses, there were many visible signs of bedbug infestation...severely stained mattress and bed skirt, as well as 3 storage containers located on property. Cleaning team denied everything and said that it was just an "old mattress," and office worker let us know all mattresses at the hotel were brand new. either way, it was very unsettling and unsanitary. My wife and I had reluctantly booked an extra night in a different room and found more evidence of bed bugs. we decided to call it a day and move on to another hotel, the front desk staff offered to let us stay in the owners sweet as a courtesy. Guess what was found on the box spring...a live bedbug, which i personally captured and brought to the front desk and it was confirmed by the Best Western staff to be a bed bug. I am beyond disgusted, and outraged. Not only were there bugs, nothing was offered in the way of advice on dealing with this issue, nor cleaning tips, nor reimbursement. Even the thought of transporting bed bugs back to my home is extremely unsettling. It has since been over 24 hours since the first encounter, and i have yet to receive even a phone call from management (who was not there at the time of incident). I am currently looking into what next steps can be taken to see that no one else goes thru the same ordeal as we did. Shame on you Best Western of Key West, I am extremely dissatisfied to say the least.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Jetandbunsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
333TOrr, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review, February 14, 2014
Thank you for choosing to stay with us while your group visited Key West. We take a lot of pride in the many great reviews we receive here and were disappointed to hear that you felt that you had a less than satisfactory stay. When we received your report, we immediately conducted a thorough inspection of all 3 rooms and called Orkin, our pest control vendor, to do an independent inspection of each room so that we could take appropriate action if necessary. Orkin found no evidence of bed bugs or any other insects in any of the rooms, and Orkin issued a “bed bug free” certificate for each room. No hotel is immune from the bed bug, however; we can assure you and all of our future guests that we continue to be committed to providing the clean and comfortable rooms, and friendly Key West service that so many of our other reviewers have commented on.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
Level Contributor
155 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 10, 2014

While the hotel was expensive, all of them are in Key West at this time of the year. The room was large, clean, and had a wonderful view of the ocean.

There was no in-room coffee, But there was a wide selection, including hot chocolate for free all day long in the office. The breakfast was a cut above; in addition to the usual fare, there were hard-boiled eggs and waffles.

One of the tour trolleys stop at the hotel , and there was a city bus stop directly across the street. Consequently there was no need to take car into crowded downtown.

The only shortcoming was a lack of electrical outlets in the room. A power strip would have been quite helpful

Room Tip: An ocean view room is not much more expensive than a regular room; go for it.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
333TOrr, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review, February 14, 2014
Thanks! You are right, Key West can be an expensive place to visit, especially during our peak season. We're happy you chose to spend your vacation with us and pleased to hear that you found so many good things about your stay. Thank you for your feedback regarding the outlets. we do see travelers with a lot more devices these days, and we are in the process of replacing our table lamps with models that provide additional outlets. We're sorry you missed this upgrade during this visit, but look forward to keeping you charged the next time you visit our island.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milford
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 9, 2014

My friend and I had a great time In Key West, it was our first visit. The hotel was recommended by my daughter and we were not disappointed. We had a great 4 day stay, clean, comfortable and a very nice pool. Food and drinks at the pool were delicious.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Elsie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
333TOrr, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review, February 14, 2014
Thank you, Elsie......and thank your daughter for us for her recommendation! We're glad you had a relaxing first visit and hope that there will be many more!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, Florida
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 7, 2014

Love the Key West Ambassador, great location,and staff. The room and view are worth the trip.Very relaxing and yet close to all that Key West has to offer.We have stayed here twice before and look forward to a future stay for a longer time

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
333TOrr, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review, February 14, 2014
Thank you Barbara! We love our repeat guests....Thank you for choosing us. We look forward to your future stay as well. See you then!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 7, 2014

This location is right across the street from the water....perfect for a walk on the beach. Our room was clean and had all the amenities (microwave, refrigerator, coffee maker, etc). The bathroom did not have a tub (only a large shower with a seat) and the vanity/sink was outside of the bathroom. Not my favorite setup, but that is a personal preference. It is located very near to the airport and there was some very loud take-off noise during the evening, but not during sleep time. The continental breakfast offered many choices and was quite good. I would not hesitate to stay here again.

Stayed January 2014, traveled as a couple
Helpful?
Thank Judithann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Key Ambassador Resort Inn

Property: Best Western Key Ambassador Resort Inn
Address: 3755 South Roosevelt Boulevard, Key West, FL 33040-5255
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Key West
#12 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Key Ambassador Resort Inn 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Located on the straits of Florida of the beautiful island of Key West, Fl. Our resort is only a short distance from the local beaches and just a few miles north of historic downtown. This resort offers non-smoking accommodations and many thoughful amenities. At the Best Western, Key Ambassador resort guest have a variety of views to choose from. There is a spacious outdoor heated swimming pool with 2 waterfalls next to our cheeckie hut that serves food and drink. The resort provides free Wi-Fi throughout the property, a deluxe continental breakfast, complimentary parking and 24 hour front desk services. During your stay you can easily visit many local attractions, unique shops and historic downtown. ... more   less 
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Also Known As:
Best Western Key Ambassador Hotel Key West
Best Western Key West
Key West Best Western

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