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“Disappointed with this stay.”

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Best Western Key Ambassador Resort Inn
Ranked #38 of 51 Hotels in Key West
Reviewed December 2, 2013

I had read good and poor reviews on this hotel, but decided to give it a try because of the location. Problems with our room and our son's room. When mentioned at checkout, no apology given for the problems we encountered. Was disappointed with the location of our rooms. Quality of sofa bed very poor, sagging mattress and linens in closet did not look fresh. I had brought my own, in case we encountered problems so we used them. Our daughter did not even open up the bed on second night, but slept on the couch.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,010 - 1,016 of 1,935 reviews

Reviewed November 26, 2013

Another friendly and clean stay. Connie always welcomes are race team when we come to key West.This hotel is clean, service wonderful and the view from your ocean front balcony is superb. You can almost reach out and touch the water. free WIFI. Nice pool area.and huge free breakfast.

  • Stayed: November 2013, traveled on business
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1  Thank bob n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2013 via mobile

The Best Western has been my home away from home for 7 years. Having a part time office in Key West requires frequent stay overs during the month. Always a pleasure to rest myself at this great place! Rooms are consistently clean, ambiance consistently enjoyable, and the staff consistently wonderful! Armida, Jennifer, Judy, Connie, Jessie, Felipe, Stevie, Tracey, and the breakfast staff are all like extended family who go out of there way to make me feel welcome! Keep up the good work and I will keep coming for the years to come!!!!

  • Stayed: November 2013
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2  Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele L, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this reviewResponded December 31, 2013

Thank you for acknowledging our staff! They all work very hard to ensure our guests have an enjoyable stay. We appreciate your continued patronage and look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

This is our second stay in this hotel in the past two years. The first night we came into town this time without reservations the hotel was full up. We found another hotel for our first night. I promptly called Best Western Ambassador to see if we could book our next four nights with them. They only had room for us on the first, second and fourth night. I took them thinking we would find other accommodations on the third. Within minutes Michelle called me back and said she moved a long term guest just so we could have four nights in the same room with them. It was so kind and thoughtful of her and the guest who gave up their room for us. We truly appreciate both Michelle for making our wishes and our perfect room a reality and the guest who was so kind as to move for us. The employees are all very friendly, the maids are wonderful and do just what you ask and do so respecting your privacy even though you are in the room while they are there. The rooms are very clean, spacious and comfortable. We had our perfect poolside room. We enjoy the Cheeckie Hut with the wonderful Bartenders and the Tradewinds Cafe is wonderful.
My only small complaint is on Sunday I had two loads of laundry to do. I thought I would do it early while most people would be out and about. There are two washers and two dryers. One washer had rags sitting in it completely done. I could only use one washer. I went back a couple of times with my second load hoping someone had removed their laundry. The laundry staff greeted me each time. Finally after I put my first load in the dryer and my second load in the same machine as my first as the other machine was still sitting full; my husband wanted me to go with him on a ten minute errand. When we drove by the laundry room the laundry staff was removing their laundry from the machine I was waiting to use. This is the guest laundry. I do understand the staff using it for a few rags but their stuff should be removed immediately, especially when they see a guest needs it. I really did not want to take the entire morning getting laundry washed and dried. But still, as we are traveling for three months I am grateful to the hotel for having laundry facilities for us and most hotels do only have one machine each.
I would highly recommend this lovely hotel with the lovely setting and amenities. Thank you Michelle for making our Key West vacation wonderful.

Stayed: November 2013, traveled as a couple
2  Thank D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele L, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this reviewResponded December 31, 2013

We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear I was able to personally assist in making this a pleasant experience for you.

I apologize that our laundry facilities were not readily available. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.

We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

We stayed in 6 motels divided up before and after our cruise and of all 6 this was absolutely the best. Two of the others were also excellent but this one was tops! The facility was beautiful, room was very spacious, beds very comfy, clean - absolutely!, I would definitely recommend this for anyone wanting to spend even several nights. Granted, it's not in the area where things are "happening", but it's only a 5 - 10 minute drive to Mallory Square. We were traveling with friends and both they and my husband and I were celebrating 50th anniversaries. After cruising and deciding to visit the Keys before returning home, this topped off the trip!

  • Stayed: November 2013, traveled with friends
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1  Thank mazeppamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2013

fantastic staff ! Very clean ocean front room. Trolley tour stop at the hotel--best tip for seeing key west during a brief visit. A little noisy due to airport and street traffic, but easy to live with with such a great ocean view. Great continental breakfast. Pool amazing and clean. Could use improvement on poolside food. Otherwise a great stay.

  • Stayed: November 2013, traveled solo
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Review collected in partnership with Best Western
Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2013

We stayed for three nights in October. The hotel has all that you need, the rooms were well equipped and the breakfast could not be faulted. The staff were helpful and attentive. It is some distance from Duval Street (about a mile). Quite a bit of noise from the airport but nothing to complain about. The only shortfall was being told that there was nothing to pay when checking out but then getting charged £30 on credit card when back in the UK.I presume this was local taxes, but after three weeks in Florida this was the first time that this had happened.

  • Stayed: October 2013, traveled as a couple
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Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Key Ambassador Resort Inn

Address: 3755 South Roosevelt Boulevard, Key West, FL 33040-5255
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Top resorts Hotel in Key West
Price Range: $186 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Key Ambassador Resort Inn 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Located on the straits of Florida of the beautiful island of Key West, Fl. Our resort is only a short distance from the local beaches and just a few miles north of historic downtown. This resort offers non-smoking accommodations and many thoughful amenities. At the Best Western, Key Ambassador resort guest have a variety of views to choose from. There is a spacious outdoor heated swimming pool with 2 waterfalls next to our cheeckie hut that serves food and drink. The resort provides free Wi-Fi throughout the property, a deluxe continental breakfast, complimentary parking and 24 hour front desk services. During your stay you can easily visit many local attractions, unique shops and historic downtown. ... more   less 
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Also Known As:
Best Western Key Ambassador Hotel Key West
Best Western Key West
Key West Best Western

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