My husband, mother-in-law and aunt went down for a family vacation to the Keys in May 2010. I have been going to the Keys for the last 13 years and I love it down there. I am current Hyatt Timeshare owner in Key West and wanted to try something different. I was very disappointed in finding out that this was not a luxury resort and could not even compare to the Hyatt.
When we checked in eveyone was friendly and very accommodating. However, I was never told that I was going to be charged for parking. I was asked if we had a car and I said we did and they gave us a parking pass and we parked it in the lot. I did not know I was being charged $20 a day until I checked out. I was very shocked. Also, I was not told that we had to pay to have clean towels brought to our room every day. This was another unexpected charge.
We enjoyed the location of the room as it was very close and in walking distance of everything, however the floors were filthy dirty. If anyone walked around barefoot your feet turned black from the floors.
The staff was very accommodating when we needed anything brought to the room. Our coffee machine was broke and a new one was brought over right away. The service was very good.
Being an owner of a 5 star resort, The Banyon did not meet my expectations of a luxury resort. However, I would recommend and possibly stay there again myself now knowing about all the additional charges. Next time I would not rent a car and save on the cost of parking.
- Official Description (provided by the hotel):
- Stay in a timeless world of beauty and luxury at the first Florida Green Lodging Designated Resort in Key West. Just steps away from the world-famous Duval Street & all that Key West has to offer, including shops, restaurants, & galleries. Spend your day by one of our heated spring-fed pools, sipping drinks at our Tiki Bar, or wandering through the tropical flora in our exquisite gardens. ... more less
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- Also Known As:
- The Banyan Hotel Key West