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“Sheraton Key West” 4 of 5 bubbles
Review of Sheraton Suites Key West

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Sheraton Suites Key West
Ranked #32 of 51 Hotels in Key West
Certificate of Excellence
Burlington
Level Contributor
65 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Sheraton Key West”
4 of 5 bubbles Reviewed November 9, 2008

We stayed 3 nites here at the Sheraton and the rooms were very nice clean and spacious.
We fond breakfast to be expensive at $15 for the buffet if you have a car you can go to Denny's which is 5 min drive.

Only problem we had was that one day our room was not serviced properly clean towels provided but bed left unmade and coffee maker not cleaned out.

We brought this to the attention of the front desk that afternoon and they promised to fix it but it never happened.

The manager did apologize the next day and compensated us with free breakfast.

Hotel provides an hourly shuttle bus to town which has to be booked in advance (including return) which could be a problem if the hotel is busy.

  • Stayed October 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank t2311ps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,225 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (384)
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Mechancisburg
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 31, 2008

.

We had been to Key West before but stayed at a holiday inn. This hotel was lot nicer than that one.

We stayed for (3) nights and found the hotel very nice. I too, was a lttle leary after reading some reviews.... The rooms were very clean and a nice seating area. We came with another couple and it was very easy to go and visit .We had 256 and 257. The ocean view was fantastic. Kingsize bed was very comfortable and a very nice shower.
The staff was very accommodating Especially the shuttle drivers and the people working in the gift shop

Unfortuantely, we had a cold spell in Key West. We were actually wearing sweat shirts to watch the sun go down, The wind was probably 15 - 20 mph. White caps on the water. It was pretty nasty. The last day was pretty nice.

The shuttle is a great way to go down and back at night. We would use our rental car to drive down during the day. Get back. relax alittle, catch the 5:30 and come back at 10:50, or, take a cab.. But that was a plan. We just seemed to be ready to come back by 10:50.
Ticket or no ticket the shuttle never left anyone behind...
Seriously, no complaints about the hotel at all. One final thought on visiting Key West.

Fly into Miami and drive down thru the Florida "Keys", It takes about 3 hours. It is an absolutely beautiful drive... It is a 'must do'.

GOOD LUCK and ENJOY YOUR STAY!












o

  • Liked — Spacious rooms, great oceanvview, nice staff
  • Disliked — nothing
  • Stayed October 2008, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MechancisburgBigJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
297 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
2 of 5 bubbles Reviewed October 10, 2008

All the staff (pretty much everyone we had dealings with) were very good, smiley and professional; from check in to the concierge/tours girl (Petie) to the servers. Very good.

The property looked OK on the Sheraton website (well, they are not going to make it look bad I suppose) but to say it is grubby is probably giving them the benefit of the doubt. Our first room (#324) came with blood/other stained carpets which had clearly outstayed their welcome, grey (not by manufacture) thread-bare net curtains, badly stained walls, dirty sheets and a rather odd (but not in a nice way) smell which I coulndn't quite put my finger on.

The second room was somewhat better (#102) but still not worthy of $200 per night (IMHO). The carpet was better although still a little suspect and the walls did have the odd splattering of nastiness but yes, it was better. The bathrooms (in both rooms) are of a good/clean standard and come with large showers and the usual (no-foam) shampoos and soaps.

The pool is OK, if a little small, and has sufficient loungers to acommodate the guests.

The common areas of the hotel are very grubby; the windows could do with a good clean and the bannisters need a serious paint job.

The courtesy bus provides a good service but it is important to book both way transit in advance as key times get booked up quite quickly. It takes about 10 mins to get into town by this method and the driver will hand you a heap of coupons ("tips welcome" as in most places!)

All in all I'd avoid this place if I possibly could; I certainly would not stay at a Sheraton again as I think it's proved to be one grubby experience from start to finish. But, as for all places; horses for courses.

  • Liked — Staff
  • Disliked — Grubbiness
  • Stayed October 2008, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank ZippyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, New Jersey
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed September 3, 2008

We all stayed at this hotel and the only real complaint I heard was there was no smoking allowed. To me that was not a con against the hotel. I absolutley detest smoking, the smell is disgusting.

But anyways, the hotel was clean and the room was ok, the only thing that bothered me is the pictures they advertise look so nice and sparkly, but when you see the room it is a whole other story. The room is the same as the pic but wow is it different. It was, well, less glossy.

I would not stay there again for one reason and only one, it was a little far away from Duval. Other than that, this hotel offered a shuttle every hour to downtown Duval. Last shuttle is at 10:50 and a cab ride cost us about $12.

  • Liked — Large room with mini fridge and microwave. Seating area was neat and two tv's was also a neat addition.
  • Disliked — Far from Duval.
  • Stayed August 2008, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wizeazzgurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed August 30, 2008

I had spent a considerable amount of time trying to find the right place to stay for this vacation and thought I had found an ideal place. While I admit the staff was very cordial and pleasant, the room we had was no where near the 200.00 spent each night. After being moved to a second room, I still was very disappointed with the cleanliness and upkeep of the facility. Carpet stains, mold and furniture that wouldn't be found in a Goodwill store seemed to be acceptable in a Sheraton. IF I had wanted an Econolodge room (my apologies to Econolodge), I certainly could have done it for much less than 200.00 per night. Seems the name Sheraton no longer means high standards in the lodging business.

  • Liked — COrdial staff
  • Disliked — Cleanliness and upkeep of the furniture
  • Stayed August 2008, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 1floridatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 29, 2008

Thought we called a couple weeks in advance about an early check in (1 hr) the room was not ready so we had to wait. Finally a room was ready and they gave us card keys, only to find when we opened the door the previous guests had not checked out yet!!

They offered us an upgraded room but we would have to wait for it. Since we were already waiting we accepted. We were hot and tired from traveling all day and two hrs after we get to the hotel we still had no room. Finally I asked again and things got heated with one of the ladies behind the desk. She said it was our own fault we had to wait so long because we accepted an upgraded room.

So, they screw up our check in, offer compensation, we accept, then they punish us for accepting. Later in the week I spoke to other guests and apparently it isn't uncommon to have to wait for a room there, regardless of reservations.

The suite had maintenance issues. It was infested with little bugs crawling on the sink, table and walls. You couldn't leave food out because the bugs would come. There were even bugs in the coffee maker. The carpet and curtains were badly stained. The spare blanket had not been laundered after the previous guests, and had been shoved into a plastic bag in the closet.

Some of the staff was pleasant and others were downright confrontational. All of the bartenders at the pool were nice and the concierge ladies were pleasant and very helpful. The pool and grounds were nice. Key West is too much fun to have to deal with hotel issues.

  • Liked — pool, bar, concierge
  • Disliked — uncleanliness of the room, rude staff
  • Stayed August 2008, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank tinar99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Thomas
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed August 21, 2008

Great hotel suite, quiet, updated and modern. Fabulous hotel staff.
Highly recommend.

  • Liked — Suite Hotel
  • Disliked — Parking
  • Stayed August 2008, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Tish081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 51 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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