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“Good value in an expensive area”

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Sheraton Suites Key West
Ranked #35 of 51 Hotels in Key West
Certificate of Excellence
Reviewed January 11, 2014

It's hard to find a hotel with three beds in a room for less than $300 per night total in Key West, but we found one at Sheraton Suites. It wasn't a huge room, but large enough and well-laid-out.There were a few problems - our fridge didn't work, which we didn't realize until too late in our stay to tell management; the ice machine nearest to us didn't work; and the shuttle running every half hour to downtown was rather small and filled up quickly - we wound up taking our car. But everything else was fine and we enjoyed being there. If it hadn't been raining when we were there, I'm sure we'd have enjoyed the beautiful beach across the street, too. It was a short drive to downtown or, the other way, to various chain stores/restaurants. Good experience overall.

  • Stayed: January 2014, traveled with family
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Thank Oronian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded February 4, 2014

Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay. All reviews are passed along to the staff for training and improvement purposes.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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923 - 929 of 2,350 reviews

Reviewed January 11, 2014

We were pleasantly surprised to find how new and comfortable our two room suite was. We were traveling with my friend and it worked out perfectly having the two rooms. The staff at the hotel bent over backwards to be friendly and helpful. We loved the fact that the hotel provides a free shuttle back and forth to downtown Key West with many pick-up times till midnight. The people who drove the vans were extremely friendly and knowledgeable. I definitely recommend this hotel to anyone. If I had to complain it would be about the coffee--a little too strong for me.
We certainly will choose this hotel on a return trip. Love Key West!! What a great birthday this has been.

Room Tip: Don't spend much time in the room, so I think any would be just fine. Quiet when door to patio...
  • Stayed: January 2014, traveled with friends
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Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded January 14, 2014

Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to your return visit to Key West.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

Nice location, great stay. This is our second time to stay in this hotel. The room is clean, the couch looked old though and smell a little bit funny.Overall good experience. Somehow the rooms we got from last time seemed nicer though.

  • Stayed: January 2014, traveled with family
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2  Thank Todd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded January 14, 2014

Dear Guest:

Thank you for the positive review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

Had to come back to my old "home" of Key West for some meetings and was happy to see the Sheraton had some good pricing for the nights I was down here (just after Fantasy Fest).

I was a bit late to check-in, but we were given a great corner room overlooking the pool, that apparently is an upgrade as we also had a balcony.

the rooms were a lot larger than I expected -- had a large sitting area with desk, microwave, and fridge. Bathroom was also quite large with a separate door for the toilet... and I really liked the shower.

The Sheraton also had a lot more amenities that I've seen at some uber-high-end properties.

Parking was free, and internet wasn't used as I tethered into my phone. We didn't get a chance to use the pool or restaurant as we were always out and about.

I also was surprised the noise from the airport wasn't very bothersome. If you are going to Key West, the island is a bit--- cramped. The area the hotel is located at is newer, and while there's a "beach" across the street, its not where I'd recommend swimming. If you plan on doing the Duval Crawl, I suggest taking a cab or the trolley to get back and forth (well, cab at night). While North Roosevelt is under construction, getting around the island will be a hot mess, but the Sheraton's location on the south end makes it easy to get in and out of the island and also to Duval.

Room Tip: get a room with a balcony
  • Stayed: October 2013, traveled on business
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Thank DiverDown79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded January 14, 2014

Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

Had a very nice pool view room, pet friendly. the room was spacious enough for all 4 of us plus our dog. The free shuttle was a great benefit to take us to downtown. We took advantage of the pool one day and they were nice enough to allow our dog to sleep next to the pool while my kids swam. there were paths throughout to walk our dog and bags available for cleanup. we did use the room service one morning and we enjoyed some very good breakfast sandwiches. I would recommend this resort to any families looking to enjoy Key West but not be directly downtown.

  • Stayed: December 2013, traveled with family
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Thank mikeatwork1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded January 9, 2014

Dear Guest:

Thank you for taking the time to write this positive review. It is always great to hear that our guests enjoy themselves during their travels.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

I booked this hotel for New Years Eve last minute. The price for the night was well above what I normally would pay or the room was worth but wanted a room in Key West. Jonathan was very pleasant during check in, welcoming us to KW and informing us of services. Front desk staff prior to check out was friendly, allowing us an additional hour past check out time in the room and access to hotel/shuttle the remainder of the day. We went to Duval St right after check in only to be surprised with a bottle of champagne in our refrigerator upon return. If you spend the majority of time at the beach (Smather's is right across the street) and don't mind taking the free shuttle or a taxi to Duval, the location is great. The grounds are beautiful with a "courtyard" to sit. Surprisingly quiet for New Years. Shuttle staff were great. Negatives about this hotel: the rooms need to be maintained better, difficulty closing pocket door to bathroom and when it did close, it was very noisy. Window open when we arrived and had difficulty closing. Window blocked by sofa so unable to open shutters for clear view of beach. Outlets need to be installed in more convenient locations- we charged phones in bathroom.

  • Stayed: December 2013, traveled with friends
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1  Thank Lola4242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded January 6, 2014

Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014 via mobile

Had high hopes that this property would deliver but fell very short. The rooms were clean and beds comfortable but that is where it ends. Very noisy, our rooms faced the parking lot, the staff in the restaurant(especially the woman in charge of seating us) were rude and non accommodating. On a separate day, the same woman snapped at me when I asked for the coffee refilled at the reception area at 9:30. She said"I'm fed up with this and don't have time to refill, just sit at the restaurant". Not very customer friendly. Would not stay here again.

Stayed: January 2014
1  Thank Jgc1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded January 6, 2014

Dear Guest:

Thank you for taking the time to write this review. It is regrettable to hear about your experience with the restaurant staff. All reviews are passed along to the staff for training and improvement purposes. I wish you would have talked to a manager about your encounter so we could have a chance to make it right. While all of the suites are the same, the views are different. We have traditional, courtyard, pool and ocean views available. Thanks again for taking the time to write this review.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 51 Hotels in Key West
Price Range: $245 - $623 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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