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“Great stay and great staff” 4 of 5 bubbles
Review of Sheraton Suites Key West

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Sheraton Suites Key West
Ranked #31 of 51 Hotels in Key West
Certificate of Excellence
Juneau, Alaska
Level Contributor
64 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Great stay and great staff”
4 of 5 bubbles Reviewed January 9, 2014

Had to come back to my old "home" of Key West for some meetings and was happy to see the Sheraton had some good pricing for the nights I was down here (just after Fantasy Fest).

I was a bit late to check-in, but we were given a great corner room overlooking the pool, that apparently is an upgrade as we also had a balcony.

the rooms were a lot larger than I expected -- had a large sitting area with desk, microwave, and fridge. Bathroom was also quite large with a separate door for the toilet... and I really liked the shower.

The Sheraton also had a lot more amenities that I've seen at some uber-high-end properties.

Parking was free, and internet wasn't used as I tethered into my phone. We didn't get a chance to use the pool or restaurant as we were always out and about.

I also was surprised the noise from the airport wasn't very bothersome. If you are going to Key West, the island is a bit--- cramped. The area the hotel is located at is newer, and while there's a "beach" across the street, its not where I'd recommend swimming. If you plan on doing the Duval Crawl, I suggest taking a cab or the trolley to get back and forth (well, cab at night). While North Roosevelt is under construction, getting around the island will be a hot mess, but the Sheraton's location on the south end makes it easy to get in and out of the island and also to Duval.

Room Tip: get a room with a balcony
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DiverDown79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 14, 2014
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,228 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (385)
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English first
Waterville, Ohio
Level Contributor
3 reviews
4 of 5 bubbles Reviewed January 7, 2014

Had a very nice pool view room, pet friendly. the room was spacious enough for all 4 of us plus our dog. The free shuttle was a great benefit to take us to downtown. We took advantage of the pool one day and they were nice enough to allow our dog to sleep next to the pool while my kids swam. there were paths throughout to walk our dog and bags available for cleanup. we did use the room service one morning and we enjoyed some very good breakfast sandwiches. I would recommend this resort to any families looking to enjoy Key West but not be directly downtown.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mikeatwork1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 9, 2014
Dear Guest:

Thank you for taking the time to write this positive review. It is always great to hear that our guests enjoy themselves during their travels.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

I booked this hotel for New Years Eve last minute. The price for the night was well above what I normally would pay or the room was worth but wanted a room in Key West. Jonathan was very pleasant during check in, welcoming us to KW and informing us of services. Front desk staff prior to check out was friendly, allowing us an additional hour past check out time in the room and access to hotel/shuttle the remainder of the day. We went to Duval St right after check in only to be surprised with a bottle of champagne in our refrigerator upon return. If you spend the majority of time at the beach (Smather's is right across the street) and don't mind taking the free shuttle or a taxi to Duval, the location is great. The grounds are beautiful with a "courtyard" to sit. Surprisingly quiet for New Years. Shuttle staff were great. Negatives about this hotel: the rooms need to be maintained better, difficulty closing pocket door to bathroom and when it did close, it was very noisy. Window open when we arrived and had difficulty closing. Window blocked by sofa so unable to open shutters for clear view of beach. Outlets need to be installed in more convenient locations- we charged phones in bathroom.

  • Stayed December 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lola4242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 6, 2014
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed January 4, 2014 via mobile

Had high hopes that this property would deliver but fell very short. The rooms were clean and beds comfortable but that is where it ends. Very noisy, our rooms faced the parking lot, the staff in the restaurant(especially the woman in charge of seating us) were rude and non accommodating. On a separate day, the same woman snapped at me when I asked for the coffee refilled at the reception area at 9:30. She said"I'm fed up with this and don't have time to refill, just sit at the restaurant". Not very customer friendly. Would not stay here again.

Stayed January 2014
Helpful?
1 Thank Jgc1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 6, 2014
Dear Guest:

Thank you for taking the time to write this review. It is regrettable to hear about your experience with the restaurant staff. All reviews are passed along to the staff for training and improvement purposes. I wish you would have talked to a manager about your encounter so we could have a chance to make it right. While all of the suites are the same, the views are different. We have traditional, courtyard, pool and ocean views available. Thanks again for taking the time to write this review.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 3, 2014

Stayed 4 nights in a double queen 1 BR suite. Room was very comfortable, had pullout sofabed, microwave, bar sink and small fridge, coffeemaker. No view from suites with 2 queen beds, but the room was quiet (as was most of the hotel). Nice pool and patio, breakfast was very good and not as expensive as other hotel breakfasts. Ate dinner at Coral Crab restaurant, which was very nice. Interior spaces were very attractive and the hotel was nicely designed and furnished. Everyone we met at the hotel was helpful and pleasant, from front desk to concierge to wait staff and room cleaners. Free shuttle to old town key west was a 10 minute trip and ran according to schedule; made it very easy to enjoy the nightlife without putting up with the noise that goes with the downtown area. Would stay here again!

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank chocoholic78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 6, 2014
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay. Some of the double queen suites have pool views. Thanks again and we look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, California
Level Contributor
187 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

We used our points to stay one night , so the price was right , I asked for a room with a view, the hotel was fully booked so i knew it was not going to happen, I also asked for a quite room, we got one overlooking the pool, the pool was not too noisy but the two guys playing loud music were, I could not have stay on the balcony, thankfully they were done by 4. Beats me why hotels provide music outside, I guess I am showing my age, I like to hear the waves and the birds. The pool itself was small, and no way to escape the noise
The room was big, a bedroom and a sitting area, which would have been nice had we stayed more then one night, clean, no robes.
The beach across the street looks great with chairs and different activities available
We used the shuttle to go to the old town it was very convenient and the price of a tip, had to wait a bit to come back but it is free.
On our return , there was some chocolate covered strawberries and a bottle of champagne , nice touch, I do not know why we got it , but who is complaining!
I probably would go back, maybe look at another westin or Marriott closer to town
Overall a good experience

Room Tip: If you like quite , ask for a room not overlooking the pool
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank odilelosaltos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, January 6, 2014
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and time in Key West. We look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
321 reviews
206 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 bubbles Reviewed January 2, 2014

I stayed one night on points, Ive been to this property a few times over the years. Its near the airport but you dont hear much noise. The beach across the street is a nice draw, its public and you can grab some beach towels from the hotel and go over. Key West has another nicer beach but its far and involves a day fee but is worth checking out (Zachary Taylor Park).

I like this hotel, its a relatively new property. Comfortable room , suites.

What I didn't care for were some of the service aspects and ad on fees. There was also a fair amount of noise hear-able from outside the rooms in the halls and somewhat to the adjacent side.

Service: I was awoken by housekeeping around 9 am in spite of a do not disturb sign. very strange they would do that. They were very noisy in the hallway I found as well.

"resort fee" - why is this the case? If a room is a points redemption why are they still charging? Dont like the idea of being tacked like this and for SPG Gold I was already getting internet.

Room Tip: if you get poolside, expect some noise from the band playing in the pool and screaming kids. The pa...
See more room tips
  • Stayed December 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank flipper95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, February 4, 2014
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay. The resort charge cover includes unlimited local and 1-800 telephone calls; wireless high speed internet; self-parking for one vehicle, shuttle service to downtown from 8:30am to 12:00am; hotel lobby refreshments including Starbucks brewed coffee in the morning and virgin mojitos and fresh baked cookies in the afternoon; bottled water in guest rooms; In-room umbrella for use during the few days with liquid shine; use of bathrobes and matching slippers in all guest rooms; pool towels for all watersports activities as needed; and poolside refreshments daily including fresh-blended fruit smoothies, popsicles, and iced cool towels; free children’s menu options at Coral Crab Café for kids 5 and under (one free meal per paying adult). The resort charge also includes concierge service, in-room safes, in-room coffee service, and 24-hour access to the Link and Fitness center.

The resort charge is listed on the home page of the Sheraton website, under hotel features as well as under the room rate when booking online. Thanks again for taking the time to write this review and we are glad to hear you enjoyed your stay.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 51 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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