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“Great Location. Perfect” 4 of 5 stars
Review of Sheraton Suites Key West

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Sheraton Suites Key West
Ranked #29 of 48 Hotels in Key West
Certificate of Excellence
Matlock, United Kingdom
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great Location. Perfect”
4 of 5 stars Reviewed November 5, 2013

After a 7 hour drive from Cocoa we were very pleasantly surprised with this great value and superbly located hotel. Just across from the beach and with a complimentary shuttle bus into town it was just perfect for our 2 night stay. Rooms are very large, if a little dated and tired but very well equipped. Fridge, TV in lounge and bedroom, enormous shower and giant comfortable bed. Staff are all very welcoming and nothing is too much trouble. We had seen some comments with regard to the wi-fi but we found it excellent on both iPad and iPhone. We would definitely recommend this hotel and should we return would most certainly stay here again.

Room Tip: Great location at a very reasonable price.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 18, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay with us. The hotel was completely renovated in 2010 and new sofas were placed in the rooms this year. Thanks again for the good review and we look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (358)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Parkland, Florida
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 5, 2013

The Good: Pool area was nice and clean. Service at the pool was good. Room was bigger than average. Hotel was very clean. Located right across the street from Smathers Beach. Just a short shuttle ride to downtown Key West.

The Bad: We stayed three nights. The first day, we asked for no room service. The second day, when we needed room service, they didn't show up. The last day, with no previous warning, they were testing the alarm system, all day long. Wireless internet signal in the room was weak and connectivity was intermittent.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Ron U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 18, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your suite and the amenities we offer. Periodically, we are required to check the alarm systems to ensure the safety of our guests. All reviews are passed along to the staff for training and improvement purposes.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 3, 2013 via mobile

Great room, great rate and shuttle was convenient. If the Wi-Fi was less fickle the review would be five stars. Very nice to be able to walk to the beach and shuttle to Duval street restaurants and touristy things.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 18, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear that you enjoyed your stay at the Sheraton Suites and your time in Key West. All reviews are passed along to the staff for improvement purposes.

Warm regards,


Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 31, 2013

I actually work for hotels and so I know what to expect in a guest's experience. From the concierge, Andrea, to the welcome office team (Olga and Jazmine), everyone was amazing in making sure this was our best time ever.

Our room was very comfortable and their property is very well located - right in front of Smathers beach! Only 3 minutes walk to get there. They have an amazing pool and jacuzzi and a tiki bar!

We'll be back for sure!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Brigitte24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 18, 2013
Dear Guest:

Thank you for writing this positive review. It is always great to hear that our guests enjoy themselves during their travels. We look forward to your return visit!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed October 31, 2013 via mobile

This hotel had spacious suites with very comfortable beds. There is a nice size living room with a pull out sofa, and tvs in the bedroom and living room (not that you watch tv while in key west!).
The staff was friendly, and property well kept.
Location is directly across from the beach and watersports. The hotel runs a shuttle to and from downtown, which was very convenient. We were there fantasyfest, which is one of their business weekends, and they had increased the number of shuttles to accomodate everyone. We never had to wait more than a few minutes, which was really a plus.
The pool and hot tub area are nice, with towels provided and a bar/restaurant which was a little pricey, which is to be expected at these resorts. The food was pretty good.
They had a two man band playing nice music by the pool while we were there.
I would definitely recommend this hotel!

  • Stayed October 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank sfltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 18, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota, USA
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed October 30, 2013

The hotel and it's staff are nice. I don't prefer the smells that Sheraton pumps into it's common areas. We found Key West hard to navigate and the hotel to be too far from Duval Street. If you have a car or can afford to take a taxi, then this hotel is fine. The staff were very accommodating. Nice pool and restaurant area. Across from a nice beach.

Stayed April 2013, traveled as a couple
Helpful?
Thank Kornopp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 18, 2013
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay at the Sheraton Suites. We are located two miles from Duval Street and offer a complimentary shuttle service to and from downtown.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 29, 2013

We drove down to Key West after Biketoberfest in Daytona. We had not really planned this stay and arrived during Fantasy Fest. We were pleasantly surprised to find an available room at the Sheraton. We stayed five nights and had an amazing time. The room is spacious and beds are so comfortable. We used the shuttle a couple times which was a great perk considering the limited parking during such a busy event. We enjoyed the pool area while we were at the Sheraton. We will stay here on our next visit to Key West.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank frozengirlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, November 18, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 48 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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