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“Great Hotel on the beach”

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Sheraton Suites Key West
Ranked #34 of 51 Hotels in Key West
Certificate of Excellence
Colchester England
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Hotel on the beach”
5 of 5 bubbles Reviewed September 28, 2013

Very nice hotel with beach views, our room was a King Suite overlooking Smathers beach,very spacious with everything you need for a comfortable stay. Staff were extremely helpful,and quick to respond with extra coffee / water etc.I would highly reccommended this hotel for a luxurious stay.

Room Tip: Our room was 260 it was a King Suite with a balcony overlooking the beach with great views.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tam519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, October 5, 2013
Dear Guest:

Thank you for the positive review! We look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,254 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (388)
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English first
Melbourne, Australia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed September 25, 2013

We had not booked any accommodation prior to arriving at Key West, not intending to stay long. However upon arriving and finding a multitude of things to do we set out to find a place to stay. The Sheraton was the fourth place we looked at but upon arriving and receiving the welcoming from reception, we decided to stay. The staff could not do enough for us. The rooms were large, fully equipped and very comfortable, thankfully, after a long drive from Orlando. The restaurant was fantastic with good food a reasonable prices. Nothing was too much trouble for the staff. This is a place I will come back too again.

  • Stayed December 2012, traveled with family
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Helpful?
2 Thank Ron000001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, October 5, 2013
Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay. It is always great to hear that our guests enjoy themselves during their travels.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 25, 2013

Was on vacation during a slow time of the season. It was wonderful. Weather was overcast most of the stay, but it didn't stop you fro enjoying yourself. Room was large and clean. Hotel staff was very nice and helpful. Right across the street from the beach which was nice. Very nice pool. Carolyn and Gail are great bartenders and gave me ideas and tips on what to do on Duval Street. Thank you girls! Looking forward to coming back.

  • Stayed September 2013, traveled solo
    • Value
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    • Service
Helpful?
Thank Jill1120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, October 5, 2013
Dear Guest:

Thank you for the positive review! We look forward to welcoming you back soon!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, Maryland
2 reviews
5 of 5 bubbles Reviewed September 24, 2013

My wife and I got married in Key West on Sept. 2013 and we stayed at the Sheraton Key West and also had our reception there. Let me say this, the staff at the Sheraton was GREAT. Our wedding had some major hiccups because of the vendor we choose but Brandon and his crew were above top notch.

Flying in from Maryland it would have been difficult for us to bring all of the things we wanted to bring and Brandon was gracious enough to let us have all our guests gifts, special decorations my wife wanted and other things delivered to the hotel and he even opened the boxes and took pictures of things and sent it to us so we could see that it was what we wanted.

Brandon was more than courteous, he and his crew treated us very special and we will never forget the experience and as long as Brandon is there we will always recommend the Sheraton Suites Key West. He and his crew went above and beyond and we appreciate them.

The rooms are very nice and the beds are very comfortable. The cleaning crew does a great job keeping the hotel beautiful. They offer a shuttle that leaves every 30 minutes that will take you to Greene Street which is two blocks from Duval Street where there are some really nice vendors to buy your souvenirs.

Now let me say this, they are on the expensive side but the service we received from them made it worth it.

  • Stayed September 2013, traveled with family
    • Value
    • Location
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    • Service
Helpful?
Thank Pulsar2626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, October 5, 2013
Dear Guest:

Thank you for taking the time to write this review. We are so happy to hear you had a wonderful wedding experience with us and we will make sure to pass along the good review to Brandon and his team! Thanks again and we look forward to you welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 24, 2013

Wonderful room right across from the beach. It was oh so comfortable... the beds, the robes, the view, the pool ... what more can I say. The only downside... and it was our fault... was we spent a lot of money on taxis because the shuttle only runs hourly, and we were impatient :( But if you want a place to relax and be close to the action but not too close... this property is PERFECT!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Suze0411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, October 5, 2013
Dear Guest:

Thank you for the positive review! We look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenfield, Indiana
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 23, 2013

For a ten year anniversary we decided to spend a week driving down to Key West before our cruise left the following week. We stayed here and WOW were we surprised.

The ambiance of the lobby was very clean and nice. Convenient internet lounge area with free printing for guests. We decide to settle in before exploring the rest of the hotel. I open the door and see the monster sized room.

Living room, enclosed bedroom, beautiful stand up shower and wood cabinetry throughout. It was a very nice hotel room!

I was in the hotel industry years ago and I'm a self admitted nitpick when I stay at places.
The rooms were clean, the staff was friendly and the pool area at night was just plain cool.

My only complaint was the bodily fluid floating in the hot tub...can't control what people will do.

We awoke in the morning and crossed the street to the conveniently located Smathers Beach and watched the sunrise to a completely empty area this time of the morning. The the hotel offered shuttle services to and from the main area of the city. We checked out, stayed park, shuttled the city and came back later on that day. No issues.

My only regret is not staying another night instead of going up to Miami the next day.

If I ever make it back to Key West, we will be back!

  • Stayed August 2013, traveled as a couple
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Helpful?
2 Thank CoyJHutcherson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, October 5, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay with us. The sunrises at Smathers Beach across the street are just as beautiful as the sunsets and we are glad you were able to enjoy it. Thanks again.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nitro, West Virginia
Level Contributor
7 reviews
5 of 5 bubbles Reviewed September 23, 2013

Just got home from spending time at this hotel. Our rooms were very clean and very very nice. The employees were all very accomodating. Right across from Smathers Beach and down the road from Benihana... doesn't get much better than that. Away from all the partying and close enough to hop on the shuttle to get up town if you want to socialize! The pool chairs were very comfortable. And beach towels available. Great Cocktails from the bartenders right by the pool. The food from the restaurant was good too. Wonderful vacation.

Room Tip: We were in a room with no balcony and did not really miss it.
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, September 26, 2013
Dear Guest:

Thank you for the good review. We look forward to welcoming you back in the future!

Warm regards,

Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 51 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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