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“Exactly what you expect from a Sheraton”

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Sheraton Suites Key West
Ranked #34 of 51 Hotels in Key West
Certificate of Excellence
Rio de Janeiro, RJ
Level 4 Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Exactly what you expect from a Sheraton”
Reviewed July 18, 2013

Great hotel, clean, good service, good infra-structure and great location across the street from Smathers beach.
Although the hotel is near the airport the soundproof windows provide you a great and silent sleep night
Since the hotel has big corridors i would recommend to choose a room nearby the elevators and dont forget to ask for an upgrade! they might have bigger rooms available

Room Tip: Since the hotel has big corridors i would recommend to choose a room nearby the elevators and dont f...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guilherme C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 23, 2013
Dear Guest:

We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,337 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (404)
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Cobourg, Canada
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 17, 2013

We chose this resort as it was Oceanside and was away from Duval. The rooms are spacious and quite comfortable. It was nice to have 2 bottles of water each day. The air conditioning worked well and was very quiet. The grounds are vey nice and the staff we crossed paths with we're very polite and friendly. The pool was nice and had lots of lounges, shade and sun. The day we were at the pool was complete pandemonium, the parents were no where to be found and a group of boys were horse playing, pushing each other into the pool with no regard for other guest. The music was so loud I thought we were at a club. It was far from relaxing. The towel service did not make any sense, you had to fill out a card with your name, room, etc. just to get the towels, then when you returned them, you had to wait for the attendant to find your card, then he ripped it up. Probably took ten minutes for this process. There isn't a lifeguard on duty and no one enforced the pool rules. There was outside drinks, alcohol, smoking and pets. I thought we were in Vegas.

The hotel is near the airport but we did not hear it at all. The hotel also has windows that open which would be nice in cooler weather, it was way too hot this trip.

I had one other observation - it isn't a complaint. We purchased the package that included breakfast, the restaurant did not open until 8:00 am. We ended up not using all of our coupons as we had excursions booked and had left the hotel prior. If you are an early rising you may want to pass on this. The included breakfast was the buffet. Standard fare kept warm. No made to order options. The restaurant does have a menu that you can order from but the included breakfast is the buffet - no other option was given. I'm glad that I didn't spend the 20 dollars each. I expected better from a Sheraton.

Attention to small details would have made the stay a five star. When we checked in there were fresh baked cookies and an awesome cold lime water drink. Very refreshing after a hot day out. Coffee or apples available in the morning would have been nice. I didn't want to wake my husband fiddling around to make coffee while he was still sleeping.

Overall, enjoyed the hotel, especially the bed! I would stay again as it was a nice comfortable room but the little things missing would make it not my first choice.

Room Tip: There are garden rooms that are the quietest they are inside the centre. Rooms near the pool would...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diggerjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you overall enjoyed your stay. All reviews are passed along to the staff for training and improvement purposes. Thanks again and we look forward to your return visit to Key West.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Level 6 Contributor
713 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed July 16, 2013

We enjoyed our stay at the Sheraton Suites. Front desk staff upon check in were efficient and friendly. Room had a pretty pool view, nice linens and towels, really large bathroom that was clean, and a nice sitting area. A/C worked great. WiFi was free but didn't work in room. We could get it to work if we sat outside on the staircase. Kind of inconvenient but better than having to go to the lobby. The WiFi also worked great around the pool. The pool was nice, salt water. Plenty of towels and chairs on a busy weekend. Christopher, at the pool desk, was wonderful. Mr. Ed the shuttle driver was also very kind and helpful. The shuttle service was great. No worries about parking downtown or driving after a few drinks. The beach was nice to have across the street too. We had a very nice time at this property. They also took us to the airport at the end of our stay.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joburkholder1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 16, 2013

This is an excellent option to stay in Key West.
Excellent rooms, very nice staff. Excellent pool area and services.
The only issue is that it's located far from downtown.
If you have a car, you'll love this hotel as I do.
The beaches near the hotel are not so good, plenty of seaweed.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sergio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 15, 2013 via mobile

My husband and I stayed at Sheraton Suite Key West Fl, we did have a nice and over looking to the beach view room, this part was great but our room has mold and the house keeping is not so great, they are lazy and slow when you called for service. They have a shuttle that will take you down town, free of charge, which is an awesome amenities of the hotel, parking down town was not cheap, so the shuttle was nice to have. During checked out we mentioned the mold and the house keeping issue, the person at the front desk, just shows no care at all. so that mold and bad house keeping service will remain as an issue. Not good for a new guest.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NandAisaUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay. One of the major purposes of online reviews is to provide us with feedback we can use to review for the future. All reviews are passed along to staff for training and improvement purposes.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Fairfield, Connecticut
Level 6 Contributor
484 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed July 13, 2013

The Sheraton Suites at Key West is a modern, well-appointed complex that is separated from the gorgeous beach only by a single road and it is within a 10 minute drive to the airport.

A nice touch is the free half-hourly two-way shuttle from the hotel to the main downtown bar/restaurant area of Key West which is great if you would rather leave your car at the hotel (particularly if you would like to have a drink).

The welcome and departure were characterized by smiling, friendly, professional staff. The room was large, well-equipped and a sublimely comfortable bed. Our room had a balcony, equipped with two chairs and a table, overlooking the sea.

The hotel has a beautiful swimming pool and this is overlooked by the tiki bar and restaurant which served a pretty good breakfast.

I thought the rate was quite reasonable considering we were in high season.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CastawayKnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for the positive review. It is always great to hear when our guests enjoy themselves during their travels. We look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level 2 Contributor
6 reviews
Reviewed July 13, 2013

The hotel was very nice and the suites were nice and clean. The hotel staff were very nice and acommodating. The concierge Sara was very accomodating. I really enjoyed all of her help and all of her recommedations were "spot on". The pool was very clean and relaxing. The native pets were a special treat. (Iguana's) The room we stayed in had a refrigerator issue that sounded like a jet engine. It was no big deal. The shuttle service was good to have and those shuttle drivers tried their best to accomodate everyone's needs. We appreciate that since it kept us from driving and having to pay for taxi's. It would be great to have more shuttles operating during the busier times. However, I understand with lots of guests its hard to forecast everyone's schedule. I would recommed a later room service. The brochures in the room stated 24 hour room service but it's not really. You could go down to the front desk and what ever hasn't been already purchased you can get. It's typically cold sandwiches, Lean Cuisine, and chips. It's a little misleading to think this is the restaurant room service. As large of a hotel you have you would think you would have later room service since your pool operates later. We enjoyed renting the bikes from Sarah. It was a great way to see the island. One other issue we had was the laundry. It's a very large hotel with many suites however to our knowledge there was only 2 washers and 2 dryers. In our week long duration 1 washer was working and 2 dryers down. It was a great hotel but had a few hiccups. I would recommed this to others to stay.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traci S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay with us. All reviews are passed along to staff for training and improvement purposes. Thanks again and we look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 51 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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