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“Very good hotel, far from downtown - not cheap”

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Sheraton Suites Key West
Ranked #34 of 51 Hotels in Key West
Certificate of Excellence
Ciudad de Buenos Aires
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Very good hotel, far from downtown - not cheap”
Reviewed July 16, 2013

This is an excellent option to stay in Key West.
Excellent rooms, very nice staff. Excellent pool area and services.
The only issue is that it's located far from downtown.
If you have a car, you'll love this hotel as I do.
The beaches near the hotel are not so good, plenty of seaweed.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matanga81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,274 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (393)
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English first
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 15, 2013 via mobile

My husband and I stayed at Sheraton Suite Key West Fl, we did have a nice and over looking to the beach view room, this part was great but our room has mold and the house keeping is not so great, they are lazy and slow when you called for service. They have a shuttle that will take you down town, free of charge, which is an awesome amenities of the hotel, parking down town was not cheap, so the shuttle was nice to have. During checked out we mentioned the mold and the house keeping issue, the person at the front desk, just shows no care at all. so that mold and bad house keeping service will remain as an issue. Not good for a new guest.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NandAisaUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay. One of the major purposes of online reviews is to provide us with feedback we can use to review for the future. All reviews are passed along to staff for training and improvement purposes.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Fairfield, Connecticut
Level Contributor
479 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed July 13, 2013

The Sheraton Suites at Key West is a modern, well-appointed complex that is separated from the gorgeous beach only by a single road and it is within a 10 minute drive to the airport.

A nice touch is the free half-hourly two-way shuttle from the hotel to the main downtown bar/restaurant area of Key West which is great if you would rather leave your car at the hotel (particularly if you would like to have a drink).

The welcome and departure were characterized by smiling, friendly, professional staff. The room was large, well-equipped and a sublimely comfortable bed. Our room had a balcony, equipped with two chairs and a table, overlooking the sea.

The hotel has a beautiful swimming pool and this is overlooked by the tiki bar and restaurant which served a pretty good breakfast.

I thought the rate was quite reasonable considering we were in high season.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CastawayKnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for the positive review. It is always great to hear when our guests enjoy themselves during their travels. We look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level Contributor
6 reviews
Reviewed July 13, 2013

The hotel was very nice and the suites were nice and clean. The hotel staff were very nice and acommodating. The concierge Sara was very accomodating. I really enjoyed all of her help and all of her recommedations were "spot on". The pool was very clean and relaxing. The native pets were a special treat. (Iguana's) The room we stayed in had a refrigerator issue that sounded like a jet engine. It was no big deal. The shuttle service was good to have and those shuttle drivers tried their best to accomodate everyone's needs. We appreciate that since it kept us from driving and having to pay for taxi's. It would be great to have more shuttles operating during the busier times. However, I understand with lots of guests its hard to forecast everyone's schedule. I would recommed a later room service. The brochures in the room stated 24 hour room service but it's not really. You could go down to the front desk and what ever hasn't been already purchased you can get. It's typically cold sandwiches, Lean Cuisine, and chips. It's a little misleading to think this is the restaurant room service. As large of a hotel you have you would think you would have later room service since your pool operates later. We enjoyed renting the bikes from Sarah. It was a great way to see the island. One other issue we had was the laundry. It's a very large hotel with many suites however to our knowledge there was only 2 washers and 2 dryers. In our week long duration 1 washer was working and 2 dryers down. It was a great hotel but had a few hiccups. I would recommed this to others to stay.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traci S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay with us. All reviews are passed along to staff for training and improvement purposes. Thanks again and we look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenham, New York
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 12, 2013

We really like the room we were given when we arrive we got a room with a balcony and view of pool. The dogs love to sit on the balcony and watch the people at the pool. It was great for them to have something to do. We really needed to have the wireless in the room, but they could never get it to work. I think they know it never worked in that room We loved having parking and quick access to the beach. We want to come back, but one of the managers was ugly to my daughter.

Room Tip: I wish I had a chance to use the spa. I heard it was good. A room with the balcony is really worth...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sungerus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay. All reviews are passed along to staff for training and improvement purposes. Thanks again and we look forward to your return visit to Key West.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 10, 2013

The hotel itself is not bad. Nice pool and fantastic location. The carpet in the room needs a good clean but otherwise the room was very nice. Loved the big shower! Bed was comfortable and view was good too.

The reception offers fresh water and freshly baked cookies every day. Very yummy.

Customer service could be better. As a SPG member I made the booking through their website but didn’t earn any points because of a discount rate I booked (but still think I was entitled to get points). I have also taken up the offer of joining the green choice program to earn additional points, hang the sign outside the door as requested but didn’t get any points for the first night. I spoke to reception as the cleaning lady didn’t leave a ticket and were told they will fix it up on the spot, 2 months later and I am still waiting for the credit. I have contacted Starwood to complain about the missing points and they said that Olga at the hotel is going to be in touch with me. She has never contacted me, definitely lack in customer service there.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silk23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 25, 2013
Dear Guest:

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay and the amenities we offer. Olga posted 1,000 points to your account and sent you a confirmation which you acknowledged via email. We appreciate your business and look forward to your return visit to Key West.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 10, 2013

Just got back from trip with my husband. Beautiful large suites, nice staff (gave us a couple free drink coupons for the hotel bar when we told him we were there celebrating our 10th anniversary). Great beach right across the street. Very nice pool and jacuzzi. They offer a very nice free shuttle to downtown Key West which is about a 10 minute trip. My only issue is that I wish the shuttle started running just a little earlier - we signed up for a fishing excursion and had to be downtown at 8:30 and the first shuttle doesn't leave the hotel until 8:30 a.m. I also wish it ran a little later - last shuttle leaves downtown at 11:15 p.m.. Other than that, everything was excellent! Would definitely stay again!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rebecca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 24, 2013
Dear Guest:

Thank you for the good review. It is always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 51 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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