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“Nice hotel quiet”

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Sheraton Suites Key West
Ranked #33 of 51 Hotels in Key West
Certificate of Excellence
Reviewed June 29, 2013

Traveled with a group of 6 to Key West and stayed here for part of the trip. The hotel is nice.The pool area was clean and enjoyable. It does have a waterfall in the pool area and a bar that serves food. We had no issues if we wanted to take a dip in the pool after hours. The room was spacious and we had a couple on a sleeper and they had no issues with it. The hotel is located by the beach across the street where they have excursions you can purchase. It is close to the airport. You will need to catch a cab to get down to Duval which wasn't expensive. Worth it for the price and what we were doing.

Room Tip: Other than the beach across the street there is nothing to do around that location of Key West. Take...
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  • Stayed: July 2012, traveled with friends
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Thank Kenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded July 9, 2013

Dear Guest:

Thank you for the good review. We are happy to hear you enjoyed your stay and look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,104 - 1,110 of 2,402 reviews

Reviewed June 29, 2013

The construction mess of Roosevelt Blvd. North can be completely avoided by staying on the south side of the Island. The location of the Sheraton Suites, directly opposite Smathers Beach, is ideal for easy access from the airport and from the Overseas Highway. It is less than 10 minutes to either. The free shuttle (bring a couple of bucks to tip the driver) to the north end of Duval Street allows you to keep the car parked while in town; the free, and ample, parking allows you the freedom to head out to explore. Ideal. The concierge was very helpful.

Rooms are very comfortable: great bed and lots of storage. Beautiful finishes on everything. The microwave and small refrigerator were handy, but not used much for the week. However, the balcony with an ocean view was used often! The ocean view rooms face the street and then the ocean, but still provide a wonderful vista. At night, the very bright security lights were intrusive in the room, though. Be prepared to completely block off the windows.

The food options were somewhat limited at the restaurant, but serviceable for room service. The small pool area was pleasant enough, along with the hot tub. Though Smathers Beach was very close, there are nicer beaches available, and I really recommend taking a ride out to Bahia Honda State Park for white sand (mile marker 35), snorkeling, and an amazing beach day.

The high point was the very comfortable room and the convenience. Only low point was a fairly rude bartender/manager who seems very unhappy with her job. Fortunately, there is lots more to recommend here.

Room Tip: Very bright security lights outside of the Ocean View rooms. The trade off between day view and nigh...
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  • Stayed: June 2013, traveled with friends
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1  Thank ProfComb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded July 11, 2013

Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

We stayed at the Sheraton Suites from June21- June 24. Very nice place to stay. Very clean, large rooms with mini refrig, complimentary water bottles, microwave and coffeee maker, spacious bathroom with hair dryer and iron, tropical looking landscape, very nice pool, pool towels and open till 11pm, free parking and wifi. Directly across the street from Smathers beach. Quiet location but they offer free shuttles downtown every half hour during the day and fifteen minutes during the evening, very convenient. My son slept on sofa sleeper, he said it was comfortable, The staff was very pleasant and helpful. If you want to be away from downtown, I would highly recommend this hotel.

  • Stayed: June 2013, traveled with family
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Thank sparksnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded July 9, 2013

Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013 via mobile

Reasonable hotel several miles from all the action of downtown Key West . There is a regular free shuttle to downtown. The beach across the road isn't very nice it's full of weeds. Pool is small and was crowded. Food is average rooms nice with all the usual facilities. Not a patch on the Hyatt though where we stayed the previous night

  • Stayed: June 2013
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Thank nhod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded July 11, 2013

Dear Guest:

Thank you for reviewing our hotel. We are glad to hear you enjoyed your stay and look forward to your return visit to Key West.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

Just got back from a wonderful 5-night stay at the Sheraton. Where to begin? The hotel is very close to the airport and as our plane was landing I recognized it from the air. It was so exciting to see the beachfront location from the plane! We had an ocean view room which was really nice. More expensive but so worth it. The beach is across the street so you're actually looking out at parking lot, then street, then ocean, but it's still a gorgeous view. We made lots of use of the balcony. A room without the balcony would be missing an important touch in my opinion. I would imagine that a room with a view of the pool or even the courtyard would be perfectly nice too.

The pool was gorgeous and we spent quite a bit of time there. The water is warm and salty. Hot tub is great. Pool bar is a nice addition and we loved drinking cocktails by the pool!

(Although side note - we were sitting near the lobby using a computer to print out boarding passes last night around 11. There was a woman behind the pool bar who appeared to be counting money and cleaning up so I went out there to ask if she was still open, thinking it would be nice to order a glass of wine or something. I asked very politely if she was open, and she basically scoffed at me, laughed in my face and said "of course I'm not still open!" Very rude. I was just asking!)

The room was very spacious, and as other reviewers have mentioned the bed was incredibly comfortable. It was a suite with a small kitchen area and table, a living room area with a really comfy couch, and a closed off bedroom. Two flat screen TVs. Tons of closet/drawer space.

It is pretty far from Duval Street but there's a shuttle that runs every 30 minutes. We used it a couple times and it was very reliable. Make sure to bring cash to tip the driver. We rented a car only because we had planned trips to other Keys, but otherwise we probably wouldn't have needed it. I'm sure it would also be nice to stay somewhere closer to all the action, but being close to the beach was a fine trade off.

The grounds of the hotel are beautiful. There's a nice area in the middle with some rocking adirondack chairs; it's meant to be a smoking area though so we steered clear of the smokers. I loved seeing all the little lizards running around, and even some iguanas.

Would absolutely choose this hotel again.

  • Stayed: June 2013, traveled as a couple
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1  Thank dairus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded July 9, 2013

Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay in Key West and look forward to welcoming you back in the future! All reviews are passed along to staff for training and improvement purposes.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

My family and I stayed here for a week in the summer of 2012. It was an impromptu trip to Key West after we had to change our Jamaican vacation to something domestic. The hotel did not disappoint. It is not far from the airport, just a drive down the street. It is located across from Smather's Beach that provides lots of water activities from kayaking, windsurfing to stand up paddling. The hotel staff was friendly and allowed us to store our luggage in a secured room behind their front desk since we were early for check in. The room itself was large, spacious and very clean. Our balcony had a view of the pool, which was nice since I was able to watch my kids around the pool area and the plantation shutters were a nice touch. The bedroom was separated from the living area with double sliding wooden doors which we enjoyed as our kids slept in the living area on the queen pull out sofa bed. We didn't have breakfast at the hotel since it was buffet and at about $15-$18 per person seemed too steep especially when you can just walk down the street around the corner to Little Jon's and have the best cuban sandwiches and other items for under $10. There is a free shuttle service the hotel offers to take you downtown if you choose not to rent a car. We rented a small tiny Fiat for the week which was very inexpensive and it came in handy because we were able to get into small parking spaces in downtown Key West. The Sheraton Suites is ideal for family and its location is quiet if you're looking for some rest and relaxation away from the party scene and noise in the downtown area but still a short drive away if you want to experience downtown Key West.

  • Stayed: August 2012, traveled with family
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Thank PaulineW4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded July 11, 2013

Dear Guest:

Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

A nice hotel, close to the airport and nicely positioned across the street from the beach.
The room was lovely and spacious. Great sweet sleeper bed! I arrived late and the hotel sent a van to pick me up. I was greeted at the front desk by a very pleasant front desk agent who acknowledged by SPG status and seemed happy to see me. The front desk folks continued their great level of service throughout my stay. I needed fresh towels and housekeeping delivered them faster than I could get walk to my room. The housekeeping person greeted me with a smile like it was a pleasure to deliver them to me. The only disappointment with my stay was the restaurant for breakfast. I came down at 8am and half the chafing dishes at the buffet were empty although the servers wanted me to use the buffet. I ended up ordering from the very limited and quite predictable menu....A few more, ok one island flavor dish would go a long way to improving the corporate-style standard menu. Overall a very pleasant stay.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank yourwdgplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded July 11, 2013

Dear Guest:

Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 51 Hotels in Key West
Price Range: $278 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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