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“Great hotel, Nice retreat!”

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Sheraton Suites Key West
Ranked #35 of 51 Hotels in Key West
Certificate of Excellence
Reviewed April 8, 2013

My wife and I stayed for 3 days and enjoyed the full amenities of this hotel. Nice swimming pool and hot tub. The room was very comfortable and modernly furnished. It was a short drive away from the downtown area but not too far. Best part was the proximity to the beach and the excellent jogging path along the water.

  • Stayed: May 2012, traveled as a couple
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Thank JJMAESTRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded April 15, 2013

Dear Guest:

Thank you for writing this positive review! We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,144 - 1,150 of 2,357 reviews

Reviewed April 6, 2013

My husband and I took our two girls to this hotel for Spring Break. We booked the trip on Friday and arrived on Monday - very last minute decision. Arriving it looked like a normal nice hotel but when we walked into our room it was truly a suite with a gorgeous bathroom and a seperate room with a King Size bed. We have stayed many places including the Ritz in December and I would be far take the Sheraton Suites bed over any I have stayed at. The room was clean and well taken care of during our stay. The pool was nice and kept very clean. We loved this side of the island too! Less congestion and easy to get to Duval street. This was a trip in my top two! I highly recommend this hotel.

  • Stayed: April 2013, traveled with family
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1  Thank 823CS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded April 10, 2013

Dear Guest:

Thank you for the nice review. We are happy you enjoyed your stay and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013

Older hotel but very nice. Big hotel rooms with king size bed and pull out bed. large bathroom that had slidding doors from the living room/mini kitchen area and another one to the bedroom. 1 great thing is this hotel has a shuttle that takes you for free down to Devaul st. besides tips for driving but very much worth it and that is very nice as it runs all day till 11;15 pm and you wont have to worry about finding place to park or paying to park. Also having the beach right across the street was nice,

Room Tip: room facing the pool were better.
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  • Stayed: February 2013, traveled as a couple
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2  Thank Gumby5939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded April 10, 2013

Dear Guest:

We are happy to hear you enjoyed your stay and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013

The interior of the hotel is truly impressive with beautiful modern furnishing and plenty of exotic plants and flowers. the rooms are very nice with a kitchenette. Beautiful bathrooms. The beach is across the street. Very convenient shuttle service to the city center. Overall great experience.

  • Stayed: March 2013, traveled on business
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1  Thank Mako A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded April 15, 2013

Dear Guest:

Thank you for taking the time to write this positive review. We are happy to hear you enjoyed your stay and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

Overall, I would say our stay was average. The room was very large and well furnished. We had a great patio overlooking the pool, which was very nice. Plus, the Internet (which tended to lag) and parking were free. That said, the hotel was severely understaffed and ill equipped (granted it was a sold out Easter weekend). The pool was too small for the hotel and they frequently ran out of towels. Pool chairs were also impossible to come by, even though there was ample room poolside for more chairs. Also, there are no baby-friendly bikes available, and you need to rent bikes with baby seats from Eaton bikes ahead of time if you want one.

That being said, we did have a lovely time in Key West and would consider staying there again because of the large rooms and family friendly atmosphere.

  • Stayed: March 2013, traveled with family
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Thank 4petsandababy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded April 10, 2013

Dear Guest:

Thank you for taking the time to write this review. We are glad you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

I enjoy good service and quality when I am on vacation. I would choose to spend a little more to not be aggravated on my vacation. So in that case, this was not the hotel for us.

The food service at this hotel was extremely slow and poor and the food quality poor. I felt more like I was at a average all inclusive in Mexico than a platinum member of Starwood hotels. Once we could finally physically track down a waiter, I still often had to get my own coffee or even silverware. Really unacceptable service in the restaurant. We stayed six nights and the service was always the same.

Overall the rooms were a nice size and clean. Daily maid service was only average. Pool was nice, but often not enough chairs to accomodate all the guests. Also the free shuttle service to downtown was often full and not available with everyone trying to rush and crowd on since the next one was an hour later.

I would recommend staying in downtown Key West at the Westin or possibly the Eden House.

  • Stayed: March 2013, traveled with family
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Thank Candice A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded April 15, 2013

Dear Guest:

Thank you for taking the time to review our hotel. All reviews are important to us and are passed along to staff for training and improvement purposes. The shuttle is a popular service and is available on a first come, first serve basis. Thanks again for taking the time to review our hotel.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

Just got back from Key West. We stayed at this really nice hotel. We had a pleasant time ! The suite was spacious. We got a 1 bedroom suite with 2 queen beds. There is also a liviing/dining room area. The living room has a big pull out sofa bed and a big window looking out a tropical garden. Very relaxing.The kitchenette has a microwave, a small fridge, sink and coffee maker. Very convenient. The bathroom/vaniity area was nice and clean. There were pocket doors that separate these areas. The whole suite has a good flow. I have a family of four and this layout gave us enough room for everyone. We did not feel cramped.
The pool area was clean. The pool was smal based on resort standards but it was clean, inviting, and the water temperature was just right. Everyone in my family loved it! There was one lady bartender/waiter that served around the pool. What a hard worker. She did a great job.
We had buffet breakfast every morning at the restaurant downstairs. They had a good selection every morning. We love the waffle station!
The front desk employees were very nice! They were polite and did a good job all the times we needed their help: check in, check out, asking for extra coffee, extra shampoo, asking for directions, and information, They were the best.
The concierge lady was so helpful. She booked as a few activities and we enjoyed all of them: Fury sunset sail, Fury Ultimate Adventure, Old Town Trolley. We also went to Dry Tortugas.
The hotel shuttle drivers were very nice! This service is so convenient as it is challenging to find a parking spot in downtown Key West and also very expensive.(Too congested for me.) Walking was the preffered mode of moving around once you get to town. I also should mention that parking is free at the Sheraton Suites!
I highly recommend this hotel. We paid premium price because we stayed during spring break. It was worth it.

Room Tip: The oceanfront rooms have a nice view, but they arei in front of busy Roosevel Blvd. We stayed at a...
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  • Stayed: March 2013, traveled with family
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Thank Analyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded April 5, 2013

Dear Guest:

Thank you for the nice review! We look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 51 Hotels in Key West
Price Range: $277 - $681 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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