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“Great hotel with extra security during spring break”

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Sheraton Suites Key West
Ranked #34 of 51 Hotels in Key West
Certificate of Excellence
ATLANTA GA
Level Contributor
162 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great hotel with extra security during spring break”
Reviewed March 20, 2013

Decided to try this all suite hotel which was a bit pricey but affordable with discount. Good service from all staff and extra security on hand to stop non-hotel guests from crashing the bar and pool. Pool and hot tub were nice and not crowded. Shuttle available to nearby tourist hot spot. Right accross from a killer beach. Rooms are top notch. On the only negative side, towels were a bit hard and bedding a bit starchy.

Room Tip: Pool side rooms are the best.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FREQTRAV12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 25, 2013
Dear Guest:

Thank you for taking the time to write this positive review. We are delighted to hear you enjoyed your stay with us at the Sheraton Suites and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,248 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (387)
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English first
Worcester, Massachusetts
Level Contributor
86 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 19, 2013

We booked the Sheraton in Key West for a quick overnight visit after working near Miami the day before. Although we didn't get to enjoy the hotel amenities as much as we would have liked the experience was fantastic. We didn't see the spring break chaos others have complained about here, but then again we didn't have time to use the pool or hotel bar. We checked in around 4pm and although there was a short wait the line moved quickly and front desk was well staffed. The first impression is a clean lobby with friendly staff and certainly the feeling you might expect when visiting the keys. When you walk into the hotel or your room the whole place just smells fantastic... I don't know what they use but if I did I'd spray that stuff all over my house. The room was spacious, clean and comfortable - although the bed wasn't quite up to the experience of the Westin heavenly bed and could use a more comfortable mattress. That being said we still had a good night's sleep. We took the hotel shuttle downtown and the driver was super friendly and was eager to offer great advice on what to see and where to eat.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 20, 2013
Dear Guest:

Thank you for taking the time to post such a positive review. It is always great to hear that our guests enjoy themselves during their travels! Thank you for your review and we look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 18, 2013

We booked this hotel not realizing that it was spring break. Generally the hotel is decent, but the experience during Spring Break was terrible. The check-in process was very slow with generally drunk kids running around in the lobby. We had booked 5 nights, but we were constantly woken up during the nights with rowdy kids screaming in the hallway and knocking on our door at 3am "for fun" . W had to call security several time, but to no avail. The front desk told us that they had 3 officers on duty, but we only saw one. I think the hotel is understaffed during Spring Break and they take on way too many kids during the period. They should warn families when they book that the hotel would not be suitable for families or adults in general during Spring Break. We had to check out early and leave because we could not sleep at all during our vacation.

When we reserved, we were told that we had a resort credit. When we checked out they would not apply the credit to the room charges and told us that it only applies for the restaurant, bar or store. They never told us that when we checked in, so we never got our credit. Not much to buy at the store anyways.

Other than that, the rooms were quite spacious, clean and very convenient with a small kitchenette. But considering the rates they charged, I would consider it to be below par. Location is great near the beach and great for walking along the beach. Access to downtown was good by shuttle or by car and bike.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 20, 2013
Dear Guest:

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed the suite during your stay and apologize for any inconvenience you experienced with the spring breakers. We are a very popular hotel for spring break because of our location directly across the street from Smathers Beach. We do hire police officers and notify our guests of our spring break policies through the confirmation letters we send to the guests prior to their arrival. The resort credit cannot be applied to the rooms but is available to enjoy at the restaurant or at our gift shop. All reviews are passed along to the staff and we also use guest comments as a training tool. Thanks again for taking the time to write this review and we hope you will visit Key West again soon!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotonda West, Florida
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 17, 2013

We had an excellent stay at the Sheraton. At first I wasn't sure, because we wanted to be closer to downtown, but it was perfect. They have a hotel shuttle that will drop you off downtown, and it runs every half hour. It was so easy, especially since parking in Key West can be a huge pain.

The hotel staff was very courteous. We arrived earlier than check-in, but that was no problem. They gave us a parking pass, welcomed us to use the amenities while we waited, and called us when our room was ready. We parked the car and took the shuttle downtown to get our sightseeing started early.

The concierge was very helpful, and booked our trolley tour on the spot. The Old Town Trolley has their own shuttle that picks up from the hotel every hour, and drops you off at the first tour stop. Needless to say, we did that, too!

The pool and hot tub were both great. There were plenty of chairs, and the waiter checked on us to see if we wanted anything while we were enjoying the pool.

Our room was very nice. It was larger than I expected, and we were able to close off the sleeping area from the living area if we wanted. The bathroom was nice and big, and best of all, the room was CLEAN! I'm a clean freak, so even the smallest thing can turn me off. I had absolutely no complaints.

Finally, we stayed during spring break, so I was worried about noise from partying late into the night. We didn't hear a thing, and slept like babies. The beds were nice and comfortble, with a good selection of pillows, too.

We will definitely stay again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmslicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 20, 2013
Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey, USA
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 17, 2013 via mobile

Gorgeous rooms, ultra helpful front desk and concierge staff, restaurant selections were tasty and a good value. lovely pool. Smathers Beach was very disappointing, though, with lots of grass in the water and strewn with plastic water bottles from the kids.

And that's the problem--during spring break the college teens descend on the Sheraton and many (but not all) Key West hotels. The Sheraton even allowed one group to bring in a DJ who blasted raucous music around the pool and restaurant area. That was ill advised and created a very unpleasant atmosphere for the other guests from 4 pm on.

Once the revelries cleared out on Thursday and Friday, however, the hotel was utterly delightful. (Two quirky quibbles -- for some reason the closets and clothing bureau are in the bathroom rather than bedroom and living room where they are needed, and there are no electrical outlets on the entire wall by the LR couch which is used as a pull out bed). The LR pullout couch, however, was brand new and plush, and there is a sliding door between the BR and LR creating two plush but modestly spaced living areas.

And, at $419 per night, the room was definitely not cheap. But, Key West is the main attraction of course!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank njtraveler52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 20, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites. We are a popular hotel for spring break because of our location directly across the street from Smathers Beach. Thanks again for your review and we hope you will visit Key West again soon!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 16, 2013 via mobile

I just returned from a 2 night stay at the Key West Sheraton where unfortunately my family had to stay with a bunch of spring breakers. The check in was terrible with our room ready late. I'm a Gold member and expected better. All this while spring breakers were getting their room my family had to wait. The pool staff were fantastic but overrun with kids drinking and yelling. The place is in fair shape but for a Sheraton charging these rates the place should be in better condition. Yes there is a free shuttle but only if you can get on or get on with a bunch of drunk kids that are packing in the shuttle. Anyone booking should be warned that this is a Spring break hotel for kids. Across the street at the beach was where the kids took over a large part of the beach. While I know the hotel doesn't control the beach many of the kids were staying at the Sheraton and all the drinking and yelling did not lend to a good family experience. Food at the restaurant was good but again the staff were overrun with kids on spring break and could have used more help.

Stayed March 2013, traveled with family
Helpful?
Thank MK-Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 20, 2013
Dear Guest:

Thank you for taking the time to review our hotel. It is regrettable that the Sheraton Suites did not meet your expectations. We are a popular hotel for spring break because of our location directly across the street from Smathers Beach. We notify guests of our spring break policies through the confirmation letter that is sent to the guests prior to their arrival. Thanks again for taking the time to write this review.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 14, 2013

We stayed on the third floor facing Smather's Beach. It was amazing waking up every morning to the blue green water and beach. Very conveniently located right across the street from Smather's Beach. The beach could have been cleaner, but that is NOT Sheraton's fault. Free shuttle service from the hotel down to the Conch Republic Seafood Restaurant where you walk down Green st. toward all of the attractions. Shuttle drivers are very friendly and accomodating, especially Steve. Great updated and remodeled pool area, restaurant, and bar area. Lots of Iguanas around the pool area. I stay here every year.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, March 20, 2013
Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay at the Sheraton Suites and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 51 Hotels in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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