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“good for what it was”

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Sheraton Suites Key West
Ranked #35 of 51 Hotels in Key West
Certificate of Excellence
Reviewed February 8, 2013

We are on are last night of vacationing in Key West, we stayed at the Sheraton and had a very nice time. We especially enjoyed the daily shuttle to the downtown area... this saved us a lot of money in cab rides and prevented us from having to "deal" with cabbies (who generally were not the friendliest when we did have to take a taxi) --- speaking of friendly, we would like to give Steve, our shuttle driver... he was very knowledgeable and seemed to really like his job. All of the staff was very pleasant. Drinks at the pool bar were good but breakfast at hotel was not the best, I would pass on that. Overall, good for this price, location and amenities.

Stayed: February 2013, traveled as a couple
Thank Tara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded February 13, 2013

Dear Guest:

Thank you for taking the time to post this review. It's always great to hear that our guests enjoy themselves during their travels. We will make sure to pass along the good review to Steve the Shuttle driver!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed February 7, 2013

Booked three days at the Sheraton Suites Key West - heading down from Chicago with wife and two kids, celebrating a special event next week. Used premier reward points and then reserved an extra night with an ocean view since I was advised by staff that it would likely open up (at the time one night was not available). Total amount translates to about $900, so I figured it would be a fair deal on both sides. Followed up this week and was hung up on and the manager (Tolan) didn't return my calls - have been having a terrible time with staff and concerned how this is going to work out. Seems they can act this way once everything starts selling out. The folks who had suggested that the Ocean view would open up are now transferring to central reservations (who have little to no records of the conversation and no idea on what is going on (someone named Padre from Portugal working from an office in Ireland...)). From what they can tell I am some kind of "block" (I'm hoping that doesn't mean noisy parking lot view) Getting concerned, but going this a shot and see how things work out. Will post our experience once we get back.

  • Stayed: February 2013, traveled with family
    • Service
1  Thank SilverBullet007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

We booked three days at the Sheraton Suites in Key West last week and they did not disappoint. As usual, the customer service from all staff was excellent. All Sheraton staff we encountered were friendly and helpful when we needed. We had a small suite with a very comfortable king bed. Excellent shower and lots of towels. The room also had a small fridge and sink as well as a coffee set up including Starbucks coffee. Nice! Free wi-fi too.
The hotel is directly across from One of the best beaches in the Keys (IMHO). We spent most of our time there. It was not crowded and no one bothered you. You can rent chairs for $10 and there are also other water sports available for renal as well, although we didn't.
Another reason we chose the Sheraton was the free shuttle downtown. It takes you just a few blocks from Duval street. Lots of restaurants and bars. Lots of fun. If (when?) we return to Key West, you will find us at the Sheraton again.

  • Stayed: January 2013, traveled as a couple
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Thank TCWChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded February 4, 2013

Dear Guest:

Thank you for taking the time to write this review. We are so happy to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

In December, my husband, our 2 college aged kids and myself vacationed in Key West. I specifically looked for a hotel with 3 beds (2Q and a pull out sofa) so each of the kids could have a bed. That made for limited offerings on Key West. This hotel, while a drive from Duval Street, appeared to meet our bedding needs and had good reviews. There were hotels with better locations and a better price - but with no pull out sofa. However, the pull out sectional was unusable as a bed. The metal bar under the mattress made it impossible to find a comfortable way to sleep. My son ended up sleeping on it as a regular sofa one night -but that didn't work either because the two parts of the sectional were slightly different heights. Then he ended up sleeping on the floor. I talked to the front desk about our issue and their response was that the sofas were going to be replaced in 2013. Good to know but didn't help our current issue.
Overall, the room was large - much bigger than a normal hotel room - which was nice.

Next time, I'll stay within walking distance of Duval street.

Room Tip: The only difference in the 'smaller' suites and 'larger' suites are whether they hav...
  • Stayed: December 2012, traveled with family
    • Value
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Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded February 4, 2013

Dear Guest:

Thank you for taking the time to write this review. I am sorry to hear about the inconvenience you experienced with the pull out sofa. We are in the process of replacing all of the sofas this month. Thanks again for taking the time to write this review and we hope you will visit Key West again soon.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

Is a beautiful place, well located, with an amazing beach on front. The free shuttle in-out to the old pier/city is very comfortable, There is an attractive pool area at the hotel with a bar/restaurant for those who want to stay on site.
The restaurant has an complete menu

  • Stayed: January 2013, traveled with family
    • Sleep Quality
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    • Cleanliness
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Thank German N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded February 4, 2013

Dear Guest:

Thank you for the good review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

Booked a sea view suite and wow what a view! Clean, spacious room well decorated with a balcony to watch the world go by. We made full use of the free shuttle to and from the centre of the town, peek times meant a little wait for some but we were there 10 minute before scheduled time and got on no bother at all, Wifi is free however only one item can be connected at a time which is anoying when two of you are trying to work. Good breakfast on the patio around the pool.

Room Tip: Sea view room with balcony, there only a few of them
  • Stayed: January 2013, traveled as a couple
    • Value
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Thank Kevwad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded February 4, 2013

Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

We stayed at the Sheraton for one night in May of last year as part of a three week tour of Florida.

The hotel is across the street from a beautiful white sand beach. There is an attractive pool area at the hotel with a bar/restaurant for those who want to stay on site. Because it is located in the centre of the hotel complex, we found it overly warm (time of year contributed to that as well) so we preferred to be by the sea.

Our room, a one bedroom suite, was very comfortable for 3 adults. There was a large bathroom, living room, small dining area and a decent sized bedroom.

Service at the front desk was courteous and efficient.

The hotel provided a shuttle service to the port area of Key West which was a great starting point for an evening of wandering around town before taking in the sunset at Mallory Square.

I would recommend this hotel.

  • Stayed: May 2012, traveled with friends
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Thank fotograferswife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded February 4, 2013

Dear Guest:

Thank you for writing this review. I am so happy to hear you enjoyed your stay at the Sheraton Suites and time in Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 51 Hotels in Key West
Price Range: $245 - $623 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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