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“Great Hotel”

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Sheraton Suites Key West
Ranked #34 of 51 Hotels in Key West
Certificate of Excellence
iheartadam
Level Contributor
98 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Great Hotel”
5 of 5 bubbles Reviewed July 16, 2012

My husband and I stayed in this hotel in June 2012 for 3 nights. The suite was large and comfortable. We had a King suite that had a separate living area and huge bathroom. The staff was great and the concierge was very helpful.
This hotel is several miles from town, so if you plan to take the shuttle, be sure to sign up early. Prime times fill up quickly. We rented bikes and I rode to town several times.
There is a restaurant on location and we tried it for breakfast one morning. We chose to order food instead of doing the buffet. Unfortunately, they did not get my order right and we had to send it back. We made the best of it and just shared the one meal.
The pool was great and we enjoyed the pool bar. It was a wonderful experience.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank iheartadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 26, 2012
Dear Guest:

Thank you for taking the time to review the Sheraton Suites. We are delighted to hear you enjoyed your stay and the amenities we offer. It is great to hear the staff was friendly and able to accommodate your needs. We will pass your comment along in acknowledgement of their efforts. The distance from the hotel to Duval Street is two miles and the shuttle is a popular service we provide; reservations are recommended. I always recommend renting bikes as it is the best way to familiarize yourself with the island! We apologize for the experience with your order at the Coral Crab Cafe and will use your comment as a training tool. Thanks again for your comment and we look forward to your return visit to Key West!

Warm regards,

Hotel Management
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2,254 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (388)
Date | Rating
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English first
Hendersonville,TN
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed July 14, 2012

We stayed 4 nights July 10-14 and this Hotel was excellent beds, pool, and staff!! Some helpful hints to pass along. The drawback to this hotel is that you have to be a planner because the shuttle fills up. You cannot just come or go as you want unless you can afford to pay taxis. The shuttle on holds about 10 people at a time. Also one other thing do not stay here for the beach!! Smathers beach is not very nice. The locals call it feces beach if that tells you anything. Overall restaurant and bar were very good at hotel. The food for dinner was excellent!!

Room Tip: third floor by courtyard
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
4 Thank Titans21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 26, 2012
Dear Guest:

Thank you for taking the time to write this review. We are delighted you enjoyed your stay and the amenities we offer at the Sheraton Suites! We are happy to hear our staff was friendly and able to accommodate your requests. The shuttle is complimentary and a popular service; reservations are recommended. There are two shuttle services we operate. Thanks again for your comments and we look forward to your return visit!

Warm regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
119 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed July 14, 2012

Good property. Close to beaches and not far from bars downtown. Staff is nice and rooms are clean. Pool area nice. The suites are great for families!!

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ATLTRVLGUY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 26, 2012
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West!

Warm regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
86 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed July 13, 2012

the two double beds and pullout in the living area are perfect for a family, the breakfast buffett was great and a good value..the staff was very helpful, the rooms were clean...the location was as advertised..def need transportation to duval st and mallory square...a nice stay and good value

Room Tip: floors 2 and 3 prob quieter as 1st floor has car noise
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TMROMBOLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 26, 2012
Dear Guest:

Thank you for taking the time to write this review. We are so happy to hear you enjoyed your stay at the Sheraton Suites while on your family vacation and look forward to your return visit to Key West.

Warm regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Borger, Texas
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 11, 2012

Hotel is nice and clean, they will go out of their way to make sure your stay is enjoyable. Very international and you meet fellow earthlings from all over. Smathers beach has been upgraded they brought in lots of sugar sand and the beach is nice ( in the water the grass still grows). The pool is very enjoyable and clean along with the whirlpool. We left money out every day for the cleaning ladies and after the 3rd day we had to write a note telling them to take the money. The hotel is far enough from Duval that you do not get the 24 hr drunken noise. The hotel runs a shuttle every hour downtown and then back. Even if you miss the last one the taxi ride is only $10 + tip.

Room Tip: Garden room is just as good as a pool view room unless your are a perv.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vilkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 26, 2012
Dear Guest:

Thank you for taking the time to review the Sheraton Suites Key West. We are thrilled to hear you enjoyed your stay as well as the amenities we offer. Thanks again for your review and we look forward to your return visit to Key West.

Warm Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed July 11, 2012 via mobile

This hotel is on the airport end of Key West opposite of Duval Street. We got Florida Resident rates that made the stay worth it. The hotel does run shuttle during the day and night to Duval area but it does fill up early when leaving from the hotel. If you don't get on it's about $20 to Duval area.

Clean large rooms cold AC. Pool was refreshing frozen drinks at the bar were quite good.

Will stay at this hotel again in the future

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nottarts23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, July 26, 2012
Dear Guest:

Thank you for taking the time to review the Sheraton Suites Key West. We are glad you enjoyed your stay as well as the amenities we offer and look forward to your return visit to Key West.

Warm Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennedale, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 10, 2012

We found this hotel to be very nice and very close to a really nice beach. The rooms look very new and are very nice, and there's a lot of space. The staff was superb and the pool and beach areas are fantastic. Smathers Beach, within walking distance, was the nicest beach we saw while in Key West.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ryan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, August 1, 2012
Dear Guest:

I have read your review and we are happy to hear you enjoyed your stay with us at the Sheraton Suites and look forward to your return visit to Key West!

Warm Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 51 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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