Have used this place several times over a 6 year period. This year was the last time. The people in the unit above had a party all night and made so much noise that sleeping was imposible.The units have a tile floor and when they move the bar stools you can hear everything. They must have brought in the chairs from the balcony to add to the noise. Then the sliding door to the balcony is the loudest thing you ever heard. Open & close, open & close, and on and on. So I tried to call the night phone # for complaints about 1 am and got a mesage that the voice mail box was full. At 3 am I went upstairs to ask if they could hold down the noise as I had to get up at 5 am. That did not go well with a bunch of drunks. Complained a the front desk the next day and they told me they would have a talk with them. The next day was a repeat of the night before. Then to add insult to injury when we got home we discovered the bed bug bites. They try to run the place like a hotel and rent the condos for the owners but they do not take care of it to the standars of a hotel. Do yourself a favor and find a reputable hotel to stay at.
- Official Description (provided by the hotel):
- Sunrise Suites Resort is a "condo-tel" which features 48 separate 2-Bed, 2-Bath suites. The resort is located in "New Town" Key West near world famous "Smathers Beach" as well as the Key West International Airport. The resort features free parking, free daily housekeeping, free WiFi, and a complimentary shuttle service. Guests love the huge heated pool and hot tub as well as the intriguing wild life that lives on the property, including turtles, fish, iguanas, and ducks! Business hours are from 9 AM to 8 PM from Monday to Friday and 9 AM to 6 PM on Saturday and Sunday. ... more less
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- Also Known As:
- Sunrise Hotel Key West