We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Zero customer servixe”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Pier House Resort & Spa
Ranked #17 of 51 Hotels in Key West
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Zero customer servixe”
Reviewed December 20, 2010

This hotel could not have a better location, and it's a good thing because that's the only thing keeping them in business. The normal rooms are average while the dockside suites have the best views on the island. You would think guests paying the outrageously high price to stay in their elite rooms, would be treated like valued guests. That is simply not the case. We stayed in the dockside suite and left after one night. The view from the balcony is great, however there is a public area under the balcony where any drunks can watch the sunset. Hotel did nothing about it. We left and went next door to the Hyatt. Loved it there. If you do not care about how you're treated and don't mind paying high dollar for horrible treatment, then this hotel is great. The whole staff needs a customer service class.

  • Stayed February 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank miketraveler44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,323 reviews from our community

Traveler rating
    1,474
    533
    160
    80
    76
See reviews for
428
1,295
39
33
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (675)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
West Hartford, Connecticut
Level 6 Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 15, 2010

What a great location. On the water, at the end of Duval Street in the middle of everything. The staff was friendly, the rooms superb, resturants good. This hotel is "the Place to Stay".

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cape cod
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 13, 2010

My husband and I stayed here for a long weekend (Friday-Monday), and will be returning next winter! The location of this hotel cannot be beat. Right at the sunset end of Duval St, a quick walk (about 2 minutes) to the action of Duval. Originally I was concerned about the noise coming from Duval, but there was absolutely no problem. It was quiet all night. The staff was wonderful and always pleasant to deal with. The Beach bar had our favorite meal on the island!

Stayed December 2010, traveled as a couple
Helpful?
1 Thank kimr397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 12, 2010

We had a great room with a gulf view. Probably one of the best locations in Key West

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JRexinIndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Groton, CT
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 4, 2010

Pier House simply caters to your every need, enough said

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Iron_Mike44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, OR
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 28, 2010

This hotel was in a great location, had a great little beach, beachside bar and restaurant but it was loud. Due to the interior courtyards and slate floors all sounds echo and bounce right into your room - at all hours of the night. We got a traditional Lanai room so I’m sure that their more expensive rooms are not facing these loud courtyards. Staff was just okay and bar staff seemed to be in a bad mood - not friendly at all.

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Portland_ORDdb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 20, 2010

Overall great hotel and location. Stayed last year and had no issues bringing our backpack cooler on the beach. We still ordered plenty of food and drinks from the hotel. However this year we were told no coolers on the beach.

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ljones74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Key West hotels
1.1 mi away
Southernmost Beach Resort
1.4 mi away
Casa Marina, A Waldorf Astoria Resort
2.1 mi away
Parrot Key Hotel and Resort
Show Prices
Show Prices
Show Prices
0.1 mi away
Hyatt Centric Key West Resort and Spa
0.0 mi away
Ocean Key Resort & Spa
Ocean Key Resort & Spa
#12 of 51 in Key West
2,558 reviews
0.3 mi away
The Marker Waterfront Resort
Show Prices
Show Prices
Show Prices

Been to Pier House Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pier House Resort & Spa

Property: Pier House Resort & Spa
Address: 1 Duval St, Key West, FL 33040-6610
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#5 Spa Hotel in Key West
#5 Top resorts Hotel in Key West
#7 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing