Basically, no one asked if a room by where they were doing noisy construction(most of the waterfront rooms balconies)and the whole back stairwell was ok with us until we noticed it walking out to beach area and said something.Two hours later we got a room on third floor where there was supposedly less noise, and still didn't get the refrigerator I had requested. We were told work was only from 10-4 and would only last for one more day, when it was actually 8-6 and work was still going on days later after we left. It was so windy (high seas) this first week of October that we were stuck at the hotel beach listening to noisy construction, looking at construction men, and smelling balcony sealant the whole time we were there, and dealing with extremely rude and obnoxious, beach chair boys. Not at all the pleasant and relaxing Pier House that we remembered coming to over the years. The manager had said he would get back to me on Thursday after I had gone to him after the second beach chair man was so verbally rude, and he never did, and he was conveniently off Friday on checkout. The check out staff didn't apologize or even offer to have the manager call me . They must have new management and are going downhill. I recommend staying at the a larger hotels like the Ocean Key or Westin nearby where even if they are doing some construction you can get away from it easier , and offer much better customer service for the same rate ! And maybe first find out what level of construction they are doing, at the Ocean Key they were just painting the balcony railings for example not drilling or sanding off the surface of the balconies and steps, then applying a chemical sealant.
- Official Description (provided by the hotel):
- Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more less
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- Also Known As:
- Pier House Hotel Key West
- Pier Hotel Key West
- Pier House Key West Florida
- Pier Key West