I have stayed at the Pier House 5 times in the past. The first being in 1994. The quality and the service at the resort has taken a nose dive. I booked my room for 10 days including the Power Boat Race Week last November. I requested the Deluxe Ocean Front first floor. Upon arriving (Friday)I was placed on the third floor and told I could not get the first floor until the following Thursday. I found the room to be okay, but with limited supplies. The have glass bathroom doors, so if someone needs to use the bathroom in the middle of the night the whole room is illuminated. The halls echo everyone's voices, so a good night's sleep is impossible.The balcony, sidewalks, elevators, stairwells, and pool area were filthy. They claim to have a business center which consist of one slow computer that always had someone conducting lengthly business on so that you had to keep coming back to print your boarding passes. I saw the same trash for three days in a row by the ice machine. The pool bar service was the only good service at the hotel. The front desk had a problem speaking English most of the time. For the cost of this room I expected more. I have already booked next year's stay at the Westin. The Pier House is not the luxury resort it used to be....what a shame.
- Official Description (provided by the hotel):
- Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more less
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- Also Known As:
- Pier House Hotel Key West
- Pier Hotel Key West
- Pier House Key West Florida
- Pier Key West