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“The ultimate resort experience”

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Pier House Resort & Spa
Ranked #18 of 51 Hotels in Key West
Certificate of Excellence
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The ultimate resort experience”
Reviewed June 24, 2014 via mobile

By far the best resort we've experienced. Everything, from location to cleanliness, was superb. Staff very friendly and accommodating. We were given a free suite upgrade and drink vouchers on arrival. Room was spotless, bed comfortable. Hotel beach had a rarity on key west: sand! Location is just a block from the beginning of Duval madness, and the docks with variety of dining are just around the corner. We will definitely be back. To be fair and balanced, the restaurant breakfast left a lot to be desired. But the rum punch made up for it!

Stayed June 2014, traveled as a couple
Helpful?
2 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, June 25, 2014
Thank you for your survey and I am glad that you enjoyed your time at the Pier House Resort and Spa. Please visit our website on your next visit as you will always find the best available daily rate there. I look forward to seeing you soon.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,351 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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St. Pete Beach, Florida
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 24, 2014 via mobile

Clean and very comfortable, the staff was fantastic Andi, Bianca, and Les were right on everything . PERFECT spot to stay will return in sept thanks for making my mini

vacation Great oh and the beach was to die for

Stayed June 2014, traveled with friends
Helpful?
Thank beautifuleye0730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, June 25, 2014
Thank you for staying at the Pier House and I am glad you took advantage of our great beach and daily live music. I look forward to seeing you soon.


Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 5 Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 23, 2014

This resort is the perfect location--at one Duval street. Step out and to the right and you are at Mallory Square, where people go to have a drink and watch the sunset. Step out and to the right and walk up Duval street and all the side streets to bar hop and shop. The resort is very clean and all of the staff is very friendly and helpful. Through the concierge we booked a day long boating adventure where we went snorkeling, power sailing, wave-running, and kayaking. Another day he helped us rent bikes to ride around the island. Not many hotels have their own beach like the Pier House does. You have your own private beach, with a beach bar, live music, and cabana boys that set up your chairs and serve you drinks on the beach. You can swim out in the gorgeous blue ocean to a dock and lay out there. Or you can lay by the pool on the very comfy pool chairs. This hotel is a little pricey but well worth it. I would absolutely stay here again when I come to Key West.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori_D_Esq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, June 25, 2014
Thank you for your nice comments and I am happy you enjoyed your time at the Pier House. I am glad that you took advantage of our many amenities and I look forward to seeing you soon at the Pier House. Don't forget to check out our website to see all of the great spa treatments that we offer. I have the only full service spa in Key West.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southborough, Massachusetts
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 23, 2014

I just returned from Key West with my daughter and some friends. It was our first trip to the Keys and we could not have been happier. The hotel, although a little pricey, was in the perfect location and the staff was wonderful. Everything we wanted to do was either in the hotel or within walking distance and, unlike many hotels in the area, it had its own small beach. I would recommend this hotel to anyone and am looking forward to returning in the near future!

Room Tip: We stayed in a traditional room because of the price, but if you can afford it, I would definitely s...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linnol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, June 25, 2014
Thank you for your review of the Pier House and I am happy that you enjoyed all of the amenities. On your next visit don't forget to visit our bar, The Chart Room. It is an iconic bar in Key West and is located off the lobby. I will see you soon.

Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
Level 4 Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 23, 2014

Key West as a destination itself is just that unless you take a puddle jumper here from Miami. Whenever I come here to visit whether it is for New Year's or Fantasy Fest (Oct) a good time is always in store. I choose to stay at the Pier House for it's location to Duvall Street and it has the feel of a tropical Oasis on the small island. Their private beach and spa gives you a tranquil resting place for pre travel and post party zone that Duvall Street tends to have. It is also a short walk to Sloppy Joes and other attractions. The rooms look like something from HGTV and are quiet as well as cool and comfortable temperatures. I always reserve in advance and let the resort know what my needs are and they always make it just right. Remember this is a resort and Spa getaway. The price can and will vary depending on the time of the year you plan to visit. Check out the Pier House website for more details. Staff have a passion for what they do and parking is easy. In fact you won't even have to move your car the whole trip in Key West if you plan your activities right. There is a nice view from the beach side as well as the restaurant side. Key West is a romantic getaway and takes planning in advance if you are coming here for a family vacation. Cruise ships stop here and will flood the town with all the passengers briefly so sidewalks can get busy. Lots of bars, shops and people watching. If you come plan on a long weekend visit or longer for charter fishing or other aquatic fun. The Pier House in Key West welcomes you and Never Disappoints.

Room Tip: Ask and ye shall receive.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donovan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, June 25, 2014
Thank you for your staying at the Pier House and for making the Pier House your preferred resort in Key West. I know we will see you shortly and please do not hesitate to call us if you need anything.


Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, Texas
Level 5 Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 23, 2014

Our travel party of 8 stayed for 4 nights at the Pier House. It is such a great location! The only time we needed a taxi was for the trip to and from the airport, and over to Hurricane Hole Marina for a boat tour. Other than that, everything is within walking distance. The rooms were clean. Plenty of towels, etc. We enjoyed the restaurant on site, as well as the Chart House Bar. They have a great pool and hot tub. The staff at the Pier House were very friendly and always greeted us and offered to help us with reservations, directions, etc. I would definitely stay at the Pier House if we ever get the opportunity to visit Key West again, and will highly recommend it to our friends and family.

Room Tip: King Suite with lanai with access to the garden/pool area
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jshw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, June 25, 2014
Thank you for your review and for staying at the Pier House. I am happy we were able to make your stay memorable and I hope to see you soon. Check out our website as you will find all of our special promos there. We have specials that we run through the fall that are great values.


Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hubbard, Ohio
Level 1 Contributor
3 reviews
Reviewed June 22, 2014 via mobile

Excellent stay, my second time here and it did not disappoint us! I will call Pier House first for my next visit to Key West!
The food, location & amenities are second to none !
I had a Garden view room and was pleased with all aspects of my stay. I highly recommend Pier House.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, June 25, 2014
Thank you for making the Pier House your new home away from home. I am glad that we made your visit to Key West enjoyable and I look forward to seeing you soon.


Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier House Resort & Spa

Property: Pier House Resort & Spa
Address: 1 Duval St, Key West, FL 33040-6610
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#7 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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