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“I love KEY WEST!”

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Pier House Resort & Spa
Ranked #20 of 51 Hotels in Key West
Certificate of Excellence
Pittsburgh, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“I love KEY WEST!”
Reviewed May 7, 2014

loved loved the Pier House!!! great location great pool and beach! staff was so friendly! this was my 6th time in key west , I plan to stay here again! everything was walking distance. our room was huge !

  • Stayed August 2013, traveled with friends
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Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, May 17, 2014
Thank you for staying at the Pier House Resort and Spa and for making it your hotel of choice when traveling to Key West. I am glad that we met your expectations and that you took advantage of all of its amenities and great lcoation. Always visit our website as you will always find the best available rate on our website. I look forward to your return.

Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,291 reviews from our community

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Rating summary
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (669)
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English first
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 5, 2014

A nice retreat at the end of Duvall St. Spent 3 nights in waterside room with balcony. All appointments top-notch, excellent staff and service. Great breakfast overlooking water. Definitely would stay there again.

  • Stayed May 2014, traveled as a couple
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Helpful?
Thank raincheck1129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, May 6, 2014
Thank you for staying at the Pier House Resort and Spa. I am glad that you enjoyed your time at the resort and was able to experience some of our great food at the restaurant. I look forward to seeing you soon.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Marys, PA
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed May 4, 2014

Friends recommended Pier House, and I am so glad they did! We thoroughly enjoyed our week-long stay. First, the staff is outstanding. All very friendly and accommodating - Merri and Janine at the Beach Bar are just wonderful, and the front desk staff, concierge, "beach boys" and bellhops are really personable, efficient and welcoming. The servers at the beach and pool manage to handle many orders quickly and with a smile. The property is VERY clean. We absolutely loved the beach. It is small, but many properties have no beach at all, and the size was sufficient for the guests. The food and drinks were very good, as well (I recommend the mahi sandwich!). We stayed in 614, junior spa suite. View isn't great (Jacuzzi in spa and parking lot), and you have to walk a bit to the beach/pool. When we visit again, we won't stay in the spa area. We had spa services - I would recommend not getting a couples massage because you pay $50 extra because of the need to set up the veranda for the massage, and it overlooks the parking lot, so it was noisy. The massage was very good, though, so if you and your partner are interested in a massage, simply book separately. Room was a nice size, and the cleaning staff was very efficient. We had a few problems the last night - the a/c broke at night and it was stifling in the room, and we had a visit from two of the largest cockroaches/palmetto bugs I have ever seen in the middle of the night. Apparently, that was caused by the rain. Those were the only glitches in an overall wonderful stay. We checked out a few other properties while in Key West, and we really felt that Pier House was the best one. When we return to the Keys, we'll be staying at the Pier House.

Room Tip: Stay in the main hotel, not the spa suites.
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  • Stayed May 2014, traveled as a couple
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Helpful?
Thank LisaM313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, May 6, 2014
Thank you for your nice comments and I am glad that we were able to meet your expectations at the Pier House. As you mentioned, the Pier House has many amenities that other hotels can not offer. On your next visit please visit our restaurant to sample some of our great menu items. We have a great chef who will be cooking with celebrity chef Norman Van Aken on the weekend of June 14th at the Pier House. I look forward to seeing you soon.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 4, 2014

Great location on the end of Duval. We were upgraded to a spa Jr. suite. Nice that there was no elevator, just a few stairs to get to the room. Large size room with a living room. Huge bathroom with separate/ private area for the toilet. Clean. Make-up mirror. Large balcony, but not much of a view. Some street noise off and on throughout the night. Suction sound in the room several times per hour all day/night. Don't know what it was. Shower didn't have much water flow. Cleaning staff was great. Food and service very good. Think I will pick a quieter room or hotel location next time around, but overall The Pier House was great!

  • Stayed April 2014, traveled as a couple
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Helpful?
Thank lovetotravel46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, May 6, 2014
Thank you for your feedback and I will have my engineering department look into the water pressure in your room. I am glad that you enjoyed your time at the Pier House Resort and Spa and enjoyed your dinning experience. On your next trip visit the Chart Room Bar that is located off the lobby. It is an iconic bar in Key West with a lot of history. I look forward to meeting you on your next visit.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waldwick, New Jersey, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2014

Rooms were very clean. Beds very comfortable. Staff extremely courteous and helpful. It has everything-beach bar, restaurant -indoors or outdoors, swim in the pool or Gulf. Right on Duval close to everything bars, restaurants, shopping, Mallory Square and most water activities

  • Stayed May 2014, traveled with friends
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Helpful?
Thank Kscorz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, May 6, 2014
Thank you for your nice comments about the Pier House and I hope to see you and your family soon. I am glad that you were able to relax and enjoy your time in Key West.


Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canal Winchester, Ohio
Level Contributor
118 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed May 2, 2014

We loved our room on the Harbor Side and the Hotel staff was more than helpful with our questions and needs. Pier House is the best location on the Island as it is close to everything that you could possibly need. There is a CVS right across the street, the Glass bottom boat launch right next door and Duval Street right outside the door of the Lobby! Our room looked over the Beach area and the Harbor, where large and small boats went by all day! WE were a block from Mallory Square when the sunset Celebrations are epic! Also a block away the Trolley rides and the Bike cabs, so transportation was never an issue. We enjoyed the Harborview Café for breakfast and was treated to superior service and great food. Our next trip to Key West will surely include Pier House. Thank you Staff for a great time!

Room Tip: Checkout the Koi pond with the turtles hanging out!
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  • Stayed April 2014, traveled as a couple
    • Value
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Helpful?
2 Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, May 4, 2014
Thank you for making the Pier House your hotel of choice when going to Key West. I will share your comments with the team and don't forget to try our spa on your next visit. We have the only full service spa and some of the best therapist in Key West. I look forward to seeing you soon.


Regards,


Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier House Resort & Spa

Property: Pier House Resort & Spa
Address: 1 Duval St, Key West, FL 33040-6610
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Key West
#6 Top resorts Hotel in Key West
#6 Spa Hotel in Key West
#8 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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