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“Nice hotel and great location”

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Pier House Resort & Spa
Ranked #19 of 51 Hotels in Key West
Certificate of Excellence
Orlando, Florida
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice hotel and great location”
Reviewed August 25, 2013 via mobile

We spent three (3) nights here during Lobster Fest in August and really enjoyed our stay. The hotel was nice with a West Indies decor, tile floor, nice bathroom, good bedding and a balcony. The rooms appeared to be recently updated, there's a safe in the room and a desk with wifi. The location was perfect, the hotel was at the beginning of Duval Street and right on the water. We really enjoyed breakfast at the cafe overlooking the water each morning. One important point is the rooms are exposed to the outside, so security is always a concern with this layout but we didn't experience any issues; we would definetly stay here again. The staff was friendly and helpful, especially at the cafe.

Stayed August 2013, traveled with family
Helpful?
3 Thank G G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, August 27, 2013
Thank you for your feedback and for staying at the Pier House Resort and Spa. I am glad that you enjoyed your time at the Resort and on your next visit please try our Spa. Our Spa is the only full service spa in Key West and has a variety of treatments for all ages. In regards to security, we do have security at the property. I look forward to your next stay.

Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,247 reviews from our community

Traveler rating
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    74
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (661)
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English first
Florida
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 23, 2013

Cannot beat the location. Every staff member I've encountered was very friendly, helpful, and professional. Rooms clean and well appointed. Bed very comfy. Wi-fi was quick and responsive, unlike Ocean Key's across the street. Nice little beach area. Only had breakfast here at the Harborview Cafe, so cannot really comment on the food. Breakfast was good though. They just recently started charging $20 a day on parking (booooo.... )but overall a great stay and another great Key West trip.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bucchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, August 27, 2013
I am glad you enjoyed your stay at the Pier House Resort and Spa. As you experienced, you can not beat it's location and service. We have a great menu with a lot of variety that can be found on our website. Parking fees will be found at all full service properties in Key West. Thank you for your business and I look forward to your return.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 23, 2013

We took our 12 and 16 year old grandchildren for several days to Key West. Staying at the Pier House Resort and Spa was a hit. First and foremost the staff is very friendly. The property is very spacious and clean. I was really surprised by the size of our room. There was a small refrigerator in the room .There was a large walk in shower in the bathroom and even little TV set. However, I don't think all the rooms are the same as the layout of the property looks like some buildings may not have been initially part of the property, that they were once seperate hotels. At anyrate there is a nice size beach for a resort on Duval St. The swimming pool area was very enjoyable. The restauraunt was great. We had breakfast there every morning. My grandson ordered room service one evening ( a bowl of soup) and it was hot when he got it. The server who delivered it was very pleasant and there was no problem that it was just a bowl of soup that was ordered.
There are no vending machines on the property but CVS is right across the street and it has a mini grocery store.
Though it is right downtown it was surprisingly quiet. We didn't hear any street noise.
We have been home 2 weeks and planning our next trip there ,next time with friends.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jiminysuzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, August 27, 2013
Thank you for your great feedback and for staying at the Pier House. I look forward to meeting you and your friends on your next trip and please don't forget to visit our famous Chart Room Bar located off the lobby. It is very unique and has a lot of character.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Louisiana
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 20, 2013

I love this hotel. The staff is excellent. The location is the best on the island. The sunset view is unbelievable, and the room was outstanding! The food was great, from the Beach Bar and Grille to the HarbourView Cafe, the staff and food was all excellent. The Chart Room is a great place to cap off the night. Very comfortable and relaxing, with Good conversation! I will be back soon!

Room Tip: The Corner Suite was super! The best sunset views on Key West!
See more room tips
  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoneGull2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, September 2, 2013
Thank you for your feedback and for staying at the Pier House Resort and Spa. I am glad you were able to experience all of it's great amenities and service. I look forward to meeting you on your next visit. We have some new and exciting upgrades to our fitness room and spa and I am sure that you will enjoy them.


Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamaica
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 17, 2013

This hotel is very central for walking around Key West. The rooms are well appointed. The breakfast was good (not included) and the WiFi was excellent. There is a small beach and a pool. We would definitely stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, August 18, 2013
Thank you for staying at the Pier House Resort and Spa. I am glad that you enjoyed your time at the resort and thank you for your feedback. I look forward to your next visit and please try dinner at the Harbor View Cafe. The menu can be found on our website.


Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft. Lauderdale, Florida
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 17, 2013

Had a blast at the Pier House over a 3-Day Lobster Fest weekend with 20 friends from S. Florida. Room was nice, A/C was cold and the service was excellent! Housekeeping was excellent, had a nice breakfast at the Harborview Café, and the pool bar service was excellent. They lose a star for starting to charge $20.00 a night for self-parking. C'mon guys....

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheDoorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, August 18, 2013
Thank you for your feedback and I am glad you enjoyed your time at the Pier House Resort and Spa. In regards to the parking, all resort hotels on the island charge for parking. Please call me and we can discuss the parking charge furhter. I look forward to meeting you on your next visit.

Regards,

Joe Dantoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson, Ohio
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 17, 2013 via mobile

This place is in the best location possible to see everything. We parked the car when checking in and didnt use it until going to the airport. The grounds are amazing which is the best part of this place. The rooms are staring to look a bit tired, but were clean. Housekeeping did a good job and honored our request for an afternoon cleaning. The beach is nice and clean with great service. Food at the beach bar was great with great service.

My only complaint was while checking it when we approached the desk the guy at the counter said "what's up"? I really wasn't expecting that greeting, some better customer service skills would make this place ever better.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blachatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this review, August 18, 2013
I am glad that you enjoyed your time at the Pier House Resort and Spa and for the feedback. The response from the front desk associate is not the proper greeting from our asscociates and will be addressed with the team. I am happy that you took advantage of our great location and experienced our exceptional customer service. I look forward to meeting you on your next visit.

Regards,

Joe Dantoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier House Resort & Spa

Property: Pier House Resort & Spa
Address: 1 Duval St, Key West, FL 33040-6610
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#5 Spa Hotel in Key West
#5 Top resorts Hotel in Key West
#7 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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