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“It's just OK” 3 of 5 stars
Review of Pier House Resort & Spa

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Pier House Resort & Spa
4.0 of 5 Resort   |   1 Duval St, Key West, FL 33040   |  
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Ranked #12 of 47 Hotels in Key West
Certificate of Excellence
Lansdale, Pennsylvania
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“It's just OK”
3 of 5 stars Reviewed January 31, 2013 via mobile

This is not a luxury hotel. It's a very nice above average hotel with luxury prices. It does have a beach(tiny) and is in a great location on the water between Mallory Square and Schooner's Wharf. We have yet to find in Florida the highly trained staff that you find in a top flight NY or Boston hotel.

Stayed January 2013, traveled as a couple
Helpful?
1 Thank DH7156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierHouseManagement, eMarketing Manager at Pier House Resort & Spa, responded to this review, February 5, 2013
Thank you for taking the time to write a review. We try to offer our guests the authentic experience that has made Key West a favorite destination for all generations. We are not a five star resort but certainly strive to have excellent guest service. If you would like to speak further about your concerns please do not hesitate to contact me.
Kelli Fountain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,986 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (584)
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English first
Bedford, New Hampshire, United States
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed January 31, 2013

Had a great return visit to the Pier House this week. We had five people in two rooms, both of which were suites with convertible sofa beds. The layout was perfect for us. The rooms looked newly renovated and the bathrooms were super clean. The location is truly central to the nucleus of Key West activities, a block from Mallory Square and just off Duval. Head in the other direction and you're on the working waterfront via the A&B marina. Sunset cruises on the fleet of sailing ships are a couple hundred yards away.

The Pier House has a small but well maintained beach, with nice lounge chairs and an attendance to bring you towels. The pool and hot tub sit just behind it, and there's a beach bar to the side. You don't need to move more than 100' during the day if you don't want to!

Room Tip: Room 193 is a Parlor Suite with a ground level patio and is close to the pool. Ideal to sit outside...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierHouseManagement, eMarketing Manager at Pier House Resort & Spa, responded to this review, February 5, 2013
Hi Matt,
We appreciate your detailed review and the addition of a room tip. We value your continued patronage and hope to see you again on your next visit to Key West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Retiro, Colombia
Level Contributor
264 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed January 28, 2013

Very nice hotel - beautiful and clean with very good customer service. The bar is very nice and the food very good - all within walking distance to all the hangouts. Our room was spacious and quite large and recently remodeled. Safe and secure with free parking.. No doubts about returning..

Stayed June 2012, traveled as a couple
Helpful?
1 Thank HK2LS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed January 28, 2013

This was our second visit to the Pier House. The first stay was in May 2009, and both experiences were wonderful. We were in the Spa building this time (first time was in main building). We had a perfect room at the end of the building that had a water view and a large balcony. Although, we spent more time exploring Key West then being in the room, the time we were in the room we were really comfortable and the bathroom was spacious. We also enjoyed being so close to the spa, gym, and hot tub (just put on our robe and walked downstairs). Location can't be beat and be sure to rent a bike (they will deliver to the Pier House). I did see only 1 ant and heard no drunk people-it was actually surprisingly quiet. The resort bars and great to start or finish the night and the food decent too! We had a great time and we will be back.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank CharlestonJellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed January 28, 2013

My husband and I stayed here a number of years ago and were so disappointed with that stay we checked out early (don't think that Trip Advisor review is available anymore). The bathroom needed a serious update - was just white tiled 1950s style with a huge fan, the landscaping was a jungle, and the pool was also from the 1950s - just a rectangle in cement. Registered guests had to pay $10 to use the fitness room! We paid the $75 early departure fee and got out of there!

On subsequent trips to Key West, we'd pop into the Pier House grounds to see if there were any changes - and there were. We noticed the landscaping got a nice trim, the pool was redone and enlarged and very welcoming, and the outdoor bar area was inviting. So based on that and the room rate my husband was able to negotiate, we decided to spend our Key West vacation at the Pier House this past December.

We booked a Lanai Pool Room - the balcony overlooked the little koi pond and pool. The bed was a pillowtop mattress and so comfortable. The biggest surprise was the bathroom - nicely redone - the shower was retiled in a sandstone color with shell tile accents - very soothing and the large showerhead gave excellent pressure. The room included a small refrigerator, which always comes in handy.

We checked out the fitness room - no charge for guests now, and theres a Mexican tiled, but very small hot tub (fits maybe two people) through the fitness area. We enjoyed the pool, with the landscaping nicely done to include the pool area now. The bar services the guests at the pool and we treated ourselves with a drink and lobster BLTs - very tasty! There's a bit of a beach where you can get your pool towels.

We also had breakfast one morning at the Harborview Restaurant - lovely overlooking the ocean as we sipped our coffee.

Pier House is at the end of Duval, but it's a quiet oasis from the bustle of the crowds. So convenient to leave your car in the lot and walk to nearby Mallory Square or restaurants.

Two disappointments to note: On check-in, my husband was expecting two faxes. The clerk wasn't aware of them and was very dismissive to us about them. The other reservationist acknowledged the faxes and handed them over. If he hadn't been there, I don't think we would have gotten them.

Also, it was very disappointing to see Pier House still using the $75 early departure fee. By keeping the guests happy, there is no need to have that in place. This is the only placed I've ever stayed that had that strict penalty.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank swaninthepark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 28, 2013

The amenities are nice and reasonable considering the location. The hotel is tucked away from busy Duval Street but close so it's nice to be able to walk to restaurants and shopping. We used the spa and the treatments were excellent and not too over priced. The spa itself could use some updating but overall is nice. Rooms were nice and clean. Pool area is very small with no umbrellas if you like shade. A major plus to this hotel is that it's quiet yet close to Duval. I would stay here again when visiting Key West.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
133 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed January 28, 2013

Up all night because of loud people returning from the bars. Noisy musty and moldy smells emanating from the A/C. A/C so loud we could not hear ourselves think! Noisy doors and hallways echoing the slamming at all hours! Cheap blinds that do no block out the morning light. Ants, ants, ants EVERYWHERE! Do your research -- for that kind of money, so many other better options of where to stay on Key West.

Room Tip: If you must stay here avoid the pool area rooms as it close to the bar area and welcomes all night n...
See more room tips
  • Stayed December 2012, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank TO-ski-mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pier House Resort & Spa

Property: Pier House Resort & Spa
Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Spa Hotel in Key West
#4 Top resorts Hotel in Key West
#7 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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