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“Great location”

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Pier House Resort & Spa
Ranked #15 of 51 Hotels in Key West
Certificate of Excellence
Reviewed January 28, 2013

The amenities are nice and reasonable considering the location. The hotel is tucked away from busy Duval Street but close so it's nice to be able to walk to restaurants and shopping. We used the spa and the treatments were excellent and not too over priced. The spa itself could use some updating but overall is nice. Rooms were nice and clean. Pool area is very small with no umbrellas if you like shade. A major plus to this hotel is that it's quiet yet close to Duval. I would stay here again when visiting Key West.

  • Stayed: January 2013
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1  Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,656 - 1,662 of 2,424 reviews

Reviewed January 28, 2013

Up all night because of loud people returning from the bars. Noisy musty and moldy smells emanating from the A/C. A/C so loud we could not hear ourselves think! Noisy doors and hallways echoing the slamming at all hours! Cheap blinds that do no block out the morning light. Ants, ants, ants EVERYWHERE! Do your research -- for that kind of money, so many other better options of where to stay on Key West.

Room Tip: If you must stay here avoid the pool area rooms as it close to the bar area and welcomes all night n...
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  • Stayed: December 2012, traveled with family
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2  Thank TO-ski-mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2013

This was our second visit to Pier House but the first time we have stayed there and I didn't want to leave. Absolutely amazing location with the most beautiful grounds with a vast selection of tropical plants and trees which are extremely well maintained. Every member of staff we encountered were very friendly and helpful. The room we had was immaculate, very quiet and comfortable. The Harbour View Cafe served the most delicious breakfast with superb service by the staff, dinner was great too. The pool area and the lovely little beach was also very well maintained. We can honestly say that Pier House is one of the best hotels we have ever stayed at and will certainly go back again whenever possible.

  • Stayed: January 2013, traveled as a couple
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Thank lindafoster40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

I didn't know what to expect when I first arrived, but the staff are very friendly, the service was unbeatable and the location was the best for what we wanted! I was so impressed with the garden area locations of the bars on the property, and at just how unique the entire place was! The only thing I did notice was the rusting geckos at the beach bar. Take them down and repaint them or even put a couple big screen tv's up there!

Room Tip: 218 a very good room!
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  • Stayed: December 2012, traveled as a couple
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Thank mullac1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Second time down and will continue to go back. Staff is very friendly and helpful. We had a garden view by the pond and the room was clean and very well kept by the staff. No ants or uncles seen !!
Grounds are well kept and all areas appeared very clean.
The piano bar was fun and Steve really does a great job of managing,bar tending,serving and entertaining !!!
Now the The Chart Room aka "Man Cave" is a great place to just relax and have fun but beware smoking is permitted.
And last the location is the best!

  • Stayed: January 2013, traveled with family
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1  Thank Tony6352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierHouseManagement, Manager at Pier House Resort & Spa, responded to this reviewResponded January 25, 2013

Thank you Tony for your repeat business, your review, and your humor! We hope to see you again soon!

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Reviewed January 23, 2013

A wonderful hotel immaculately maintained with discrete service. The tiny private beach is surprisingly pleasurable, with lovely swimming to a platform. The beach staff are attentive and provide a great service. Everyone from the receptionist (we arrived gone midnight) to the gardener were focused on making our stay relaxing and pleasurable. The room was quietly furnished, very clean and quiet.

  • Stayed: January 2013, traveled as a couple
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Thank OliverP44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2013

We booked a basic King Room for 6 nights in the Atrium building. The room was nice but did have an interesting smell that was hard to get past. The balcony is not private and is separated by a wall about waist height so you can see your neighbors room and balcony. If your neighbors are on the balcony it is like you are sitting next to each other - they even face each other.

The first night was kind of horrible. The AC was SO loud I could hardly sleep. We had to call security because there was a drunk person yelling in the hallway which echos and it went on for a good 45 minutes.

The second night we came back to our room to find HUGE ants in the bathroom. We are from Florida and are used to the occasional bug but this was something else. We called the front desk and I must compliment the man working that night who said they had nobody to come out and take care of the ants so they would be moving us. He was very kind. It was a bit of an inconvenience as we had to pack everything up at 10pm on our 2nd night but the ants were so large and no matter how many we killed, more would appear.

We were moved to a Caribbean Spa room. It was a gorgeous room - definitely an upgrade. The room was huge with a nice bathroom and the biggest plus was that it had an updated AC so it was quiet and didn't keep us up.

Unfortunately, on our 3rd night I noticed ....ANTS! Again, in the bathroom and again, HUGE. I was kind of shocked since this was a completely separate building. The hotel has an ant problem and it really needs to be addressed.

We didn't feel as if the housekeeping was up to par. We ordered room service one night and the housekeeping didn't pick up the dirty plates that were in the hallway for almost 24 hours. That may be what is attracting ants! The sheets had an odd smell about them. The room just didn't have the cleanest feeling.

Our room had a nice balcony, however, it faced a very loud street and each morning around 6am trucks would pass by or ambulances blaring horns and would wake us up.

We wanted to watch movies a few nights but could never get it to work and always received error messages.

Of course, there are positives we encountered. We enjoyed the docking stations in the room. The beach area was fantastic and the staff at the beach were excellent. The Cafe at the beach was delicious! We enjoyed a few lunches there and the food was very good. The piano bar was a fun place to go as well. We had dinner at the Harbor View Cafe one night and enjoyed it. The Chart Room Bar was a nice place to grab a drink, popcorn and nuts.

Overall, we were glad to be checking out on our last day and that is NOT how we usually feel when on vacation.
The huge ants made the hotel feel dirty as did the lack of housekeeping.

We will not stay here again.

  • Stayed: December 2012, traveled as a couple
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5  Thank triptravel1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierHouseManagement, Guest Relations Manager at Pier House Resort & Spa, responded to this reviewResponded January 23, 2013

Thank you for taking the time to tell us about your recent stay. We are happy to hear you had pleasant experiences with the fantastic beach bar staff and the kind front desk agent. I have brought your concerns to the attention of the appropriate department heads and we are in the process of reviewing these issues. We look forward to seeing you again, should your travels return you to our beautiful island. Again, thank you for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#3 Spa Hotel in Key West
#4 Top resorts Hotel in Key West
#6 Luxury Hotel in Key West
Price Range: $336 - $580 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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