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“Spa visit was wonderful”

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Pier House Resort & Spa
Ranked #16 of 51 Hotels in Key West
Certificate of Excellence
Reviewed September 26, 2012

Did not stay at the property but visited the spa recently. Facial and pedicure. Both were great. Facilities are beautiful. Staff is professional. Will go back to Pier House next time I visit Key West.

  • Stayed: September 2012, traveled as a couple
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1  Thank Sunflower41774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,701 - 1,707 of 2,408 reviews

Reviewed September 24, 2012

My wife and I spent 3 nights at the Pier House Hotel and could not have had a more enjoyable experience. This hotel is located at the end of Duval St. on the water and unlike most of the other hotels this one has it's own private beach. This is a private hotel so go direct to make your reservation. We made the mistake of not calling the hotel for a rate and booked through Expedia. It cost us $35.50 per night extra to book through Expedia.
The staff is super friendly and helpful. Everyone from the grounds keepers to the front desk acted as if we were their only guest. This Is very hard to find these days. We will definitely stay there the next time we are in Key West.

  • Stayed: September 2012, traveled as a couple
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2  Thank Jerrybex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2012 via mobile

My husband and I were at Pier House for a weekend stay in September. Our room was not ready when we arrived, but we were quickly upgraded (without even having to ask) to a gigantic spa suite.
The pool area - eh, we were not impressed at all. Pool seemed kind of dingy, lounge chairs needed updating...just not a good impression of that area at all so we chose to spend our time at the beach. The beach attendant was wonderful and the sand/water were great. We were just disappointed that a $1000/two night stay came with such a low budget pool.
Only complaint about our room was that we noticed a sour milk smell in the hallway that never seemed to go away. The second day we were there I stepped
into the hallway barefoot and the carpet right outside out door was sopping wet and likely the source of the smell. I pointed it out to two different cleaning women and the extent of what they did was to blame me for spilling something.
Other than that the location is fabulous - you will not find another property with beach access that is right at Duval. The concierge was so very helpful as well.

  • Stayed: September 2012
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2  Thank zzzooey37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2012

Enjoyed another fantastic family holiday at the Pier House in August. Have been visiting this hotel since 1985 and its rooms, restaurant and bars are always brilliant. Staff are always excellent, efficient and friendly - welcoming us back as friends. Would recommend Joan's Pier House Punch at the beach bar daytime or ordering an Irish coffee and watching the sun go down and the stars appear on the private beach after dinner. Can't wait to go back again.

  • Stayed: August 2012, traveled with family
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2  Thank redkas7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2012

My boyfriend and I went during tropical storm Isaac Aug 23-26th (with 2 extra days til 29th). He had been to Key West 4 times before but had never stayed at the Pier House. I had never been to the Keys at all. When we arrived the staff was very nice and the room we were booked for Lanai room in the Carribean Spa building was wonderful! Once Isaac started heading towards the Keys we didn't know what to expect. The hotel called us while we were out on Duval St to inform us that they wanted to put all thier guests in the main building. So we were upgraded to a better room which was a suite. It was AWESOME! The staff was very accomodating. Mike the staff at the front desk was great. He was very polite and took great care of us. Rob the manager was awesome too considering we had to stay 2 extra nights due to our Delta flights getting cancelled twice. Rob and Mike didn't think twice about allowing us to stay in our suite. Also the security guard Jeff was very social and nice. He gave us a bit of history concerning tropical storms and hurricanes hitting the Keys in the past and made us very relaxed about it. We can't say enough about everyone at the Pier House. All the way from Maid service to the guy that gave us our pool and beach towels. We won't think twice about where we will stay next year!!!

  • Stayed: August 2012, traveled as a couple
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2  Thank Shay T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, eMarketing Manager at Pier House Resort & Spa, responded to this reviewResponded September 21, 2012

Thank you for writing about your experience during your visit through the tropical storm. I will definitely share your kind comments with Mike, Jeff, Rob, Tom (the beach attendant) and the rest of the staff. We're glad you were able to have an enjoyable stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2012

The Pier House sits right at the end of Duval street and could not be better located. It has it's own private beach, an outdoor pool and serves great food and drinks outside. There is no better experience than sitting outside watching the sun go down, sipping a cocktail and relaxing in privacy within the Pier House complex. The atmosphere couldn't be more laid back and if you want to get away from it all and truly chill out, there is no better place to go.

Our booking was made with only a few days notice and we had a limited choice for a family room. However it was clean, modern with a great bathroom with a large walk-in shower. The only negative was a noisy air conditioning unit located just beside the bed.

Given the unique experience the Pier House brings, it isn't a low cost hotel. However if you need to remove yourself from a hectic schedule and go somewhere were you won't be troubled by anything, don't think twice about coming here.

Room Tip: Book as far in advance as possible and ask for a room overlooking the sea.
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  • Stayed: September 2012, traveled with family
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Thank jeremymoorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2012

We stayed three days prior to our anniversary on July 10-13th. The hotel provided free wi-fi, parking (unusual in Key West) and had a small, but very serviceable beach with chair service. They welcomed us with a bottle of champagne or wine, which was nice, but we do not drink alcohol.
We stayed in a Traditional room with a tropical lanai. It was very nice, as it was on the first floor and close to our car, the pool area and the lobby; however, the room was extremely quiet.
The hotel is in a wonderful location, with picturesque views of the sunset.
For the price, the luxury and convenience of and to every thing, it was not only a wonderful stay, but a great value as well.

Room Tip: We rented bikes around the corner and enjoyed touring the area abroad on our bikes.
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  • Stayed: July 2012, traveled as a couple
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3  Thank SCworldtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#4 Spa Hotel in Key West
#4 Top resorts Hotel in Key West
#7 Luxury Hotel in Key West
Price Range: $303 - $664 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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