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“Key West 2012”

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Pier House Resort & Spa
Ranked #18 of 51 Hotels in Key West
Certificate of Excellence
Big Rapids, Michigan
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Key West 2012”
Reviewed February 11, 2012

Just left the Pier House last Thursday 2/8/12. The resort is beautiful!! We had a great room (balcony with an oceanview), great service/great food, and watched a beautiful wedding on the beach right under our hotel balcony. I would recommend this resort and spa to everyone!! Thank you Pier House for a wonderful vacation!! We will be back next year.

Room Tip: The balcony rooms are well worth the extra money.
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  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toni W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Grand Rapids, Michigan
Level 6 Contributor
137 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed February 9, 2012

We won't be going back here. Not anytime soon, anyway. We were very disappointed to get put over on the spa side, not what we booked. Internet only worked in the front lobby. No elevators was not a huge issue but me in the morning, not pretty nor happy sitting in my bathrobe in front of what seemed like the world... Not the same as it was the first time we stayed here in 2005.

Room Tip: NOT the spa, not that it will guarantee where you will stay...
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  • Stayed January 2012, traveled as a couple
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Helpful?
Thank LTFrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, Manager at Pier House Resort & Spa, responded to this review, February 14, 2012
Thank you for taking the time to share your experience. We have not had any complaints that our free wi-fi was not working throughout the resort but I have shared your insight with our internet systems manager so that he may address your concern.
Some guests love the larger spa rooms and the proximity to the Caribbean Spa. We're sorry the room and location did not meet your expectations however. We hope you do choose to stay with us again as we have many other room types to choose from.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level 5 Contributor
66 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 7, 2012

Don't get me wrong, it's a lovely place. On the water, in Key West. Unfortunately, for the almost $500/per night price tag, I expected more. The property exists of several buildings, and we were put in the Caribbean Spa. I was with my 80 year old parents. There was no elevator, and the rooms were on the second floor up a daunting staircase which they found very difficult to navigate. Our rooms faced onto the outdoor spa (directly below), and the street and parking lot. We tried to enjoy the lovely veranda, but the spa (hot tub) was so loud (the waterfall feature) that we could hardly hear each other speak. (It runs from 6 a.m. to 9 p.m. daily). The tv in the room had basic cable and nothing more. The room itself was spacious, clean and nicely decorated. The pillows were lumpy and hard, and the mattress was hard. Honestly, I liked the typical rooms at the Mariott Residence (under $300) just as much if not more.

Room Tip: If you want a view, stay out of the Caribbean Spa.
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  • Stayed February 2012, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, Manager at Pier House Resort & Spa, responded to this review, February 9, 2012
Thank you for the review and taking time to share your experience. It is true that the one building without an elevator does house the Caribbean Spa rooms. In instances where we are made aware that stairs could be a challenge we do make every effort to assign first floor rooms. We value your feedback as an opportunity to continually identify issues and improve our service.
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Plano, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 5, 2012

My husband and I stayed here for 4 nights in a dock side suite. Our view was great. We felt like we were on a cruise ship. Looking out of our room and sitting on the balcony we had an unobstructed ocean view. We would wave at the people in boats going by. It was very calm and peaceful. Then we would walk out of the property to the fun chaos of Key West. The location is perfect to walk every where. We felt Key West was a combination of Bourbon Street, Beal Street (Memphis), typical Carribean port (shops), and laid back island. We enjoyed our quick winter escape.

Room Tip: There are many different locations and views. Be sure to discuss and pick what is important to you...
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Stayed February 2012, traveled as a couple
Helpful?
1 Thank rcandkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, Manager at Pier House Resort & Spa, responded to this review, February 6, 2012
Thank you for taking the time to write this wonderful review. We appreciate the room tips for future guests and we're happy to hear you enjoyed your time with us in Key West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 31, 2012

Key West is a crazy place. Hot, loud, crowded. And that makes the crowd here all the more curious..lots of older couples in their khakis and hats looking a little surprised. Mixed in with young people carrying their drinks around in plastic cups and lost souls in scraggly beards asleep on benches. And there wasn't a cruise ship docked in town when we were there. I can't imagine how loud the town gets when that is a factor. But it is a town full of history and architecture that shouldn't be missed. I was torn between staying in a guesthouse in one of the old buildings around town and in staying in a resort on the water. I think we got the best of both worlds at the Pier House. The Pier House is the original resort in town and although it is clear it has been renovated it is still funkier than the chain properties on the ocean side of the town. The interior garden area is pretty, the little beach is nice (one side is topless, although I didn't see any topless bathing) and the beach bar and restaurant is very nice. The rooms in the Bayside and Dockside buildings have to be some one the nicest in town. The Lanai suites are cute facing the interior of the garden-not very private but space is at a premium in this little town and they laid them out well given what they have to work with. Sadly we had one of four rooms that overlooked the parking lot but when a water front room became available the next evening the staff moved us without complaint. The staff here is excellent-helpful, friendly. They absolutely are one of the reasons I gave this place such a high mark. It is right near Mallory Square but when you are in the resort you feel miles away. We did the whole Key West pub crawl thing (during which I'd advise that you NOT get one of the temporary tattoos-once they smudge they are not repairable and not even a bleach pen gets rid of them) and it was fun. But the drinks are strong and the crowd gets crazy at night. I imagine there are a thousand and one stories of mishaps and guilty mornings here. On our return trip (and there will be more than one) I would scour the historical points of interest, take a yoga class, have a treatment at The Pier House spa, go to the Gardens of Key West and see the aromatherapy lady there, have a few afternoon drinks at La Te Da, watch the sunset at the pier bar then settle in back at The Pier House before the night gets going for a remorse-free and tattoo-less Key West vacation.

Room Tip: If it fits your budget the water front rooms are the way to go here. If not the garden facing rooms...
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mariasch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, Manager at Pier House Resort & Spa, responded to this review, February 1, 2012
Thank you so much for your detailed review. We hear baby oil or rubbing alcohol work to remove temporary tattoos so put down the bleach pen!
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Sanibel Island, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 28, 2012

My sister and I stayed one night at this resort and really enjoyed the hotel and it's location. We had a cute, enclosed patio with two chairs. We were very surprised in the morning, when we opened our curtains to see a total stranger, in her pajamas, sitting two feet from our sliding doors, on the patio that we thought was exclusively ours. We later found out that some of the "Traditional Rooms" share patios with guests from another room. This type of arrangement has never occured at any other place we have stayed and, of course, we would never stay in this type of room again. Make sure that you find out beforehand what type of patio or balcony you get, so you won't have this happen to you. Most of us want our privacy and this, of course, had none.

Stayed January 2012, traveled with family
Helpful?
4 Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, Manager at Pier House Resort & Spa, responded to this review, February 1, 2012
We're sorry to hear you did not enjoy your traditional room. We have very few rooms with shared patios and often get request for them from guests traveling with friends or family. We do however guarantee private patio or balcony rooms in our Lanai and our HarbourView rooms.
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Hamilton, New Jersey
Level 6 Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 28, 2012

Been to the Pier House many times and we think of it as the best bang for the buck. It is nice and quiet, beautiful property, and no cruise ships blocking your view........ever. It has been recently renovated and the rooms are plenty spacious. Parking is free even though you do not need a car at this prime location. The pool is heated for the cooler days and along with the hot tub, both are surrounded by beautiful trees and plants so that you can relax in almost seclusion. You are right at the end of Duval so when you want to get out to the sites and sounds of Key West, everything is there for you and very walkable.

Room Tip: Lanai Rooms overlooking the interior are great rooms. Also the HarbourView rooms overlooking the Gu...
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rdb1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KFountain, Manager at Pier House Resort & Spa, responded to this review, January 30, 2012
Thank you for your review and taking the time to share your room tips.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier House Resort & Spa

Property: Pier House Resort & Spa
Address: 1 Duval St, Key West, FL 33040-6610
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#7 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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