Very dirty!!! The room as well as the property was filthy and not well kept!! Very loud. A lot of families. Children running everywhere. Do not go at the time of year when it may be too chilly to run air conditioner. The noise from the A/C was the only thing that kept us sane. The tiki bar and restaurant were VERY expensive. The first 2 nights we stayed on the second floor and were told it had a view of the water. We may have been able to see water if they cut the tree tops back. They were so overgrown they were starting to come onto the porch. We asked to change rooms for the last 3 nights of our stay so we could be on the canal. They accommodated our request. There was a front door and a back door to the room. Our door was located on the dock. We had a shared deck on the canal. The deck was filthy!! Cigarette butts everywhere and 2 marijuana roaches left from other guests. Our son, who is in the Navy and stationed in Norfolk, VA., flew into the Miami airport to stay the week with us. What a disappointment for us all. If we hadn't had to prepay for the room we would have definitely moved to another resort. We bought our 22 ft. boat with us because it is free to use their boat launch, however, good luck finding a parking space for one vehicle, yet one with a boat in tow!! VERY small parking lot. As a matter of fact we had to park about 1/2 mile from the room because there was no parking space available for us. The restaurant/bar is open to the public so they take up most of the parking spaces!! We could have found one if we were to try and park after 2am or before 12:00pm. The owner is very rude!!! It was like the entire staff was doing us a favor letting us pay them for staying there!!!! The concern for their guests, unless they were family, was non-existent. Horrible customer service!!!!!
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- Also Known As:
- Gilbert`s Hotel Key Largo