We stayed here as part of an annual corporate rewards trip. I'm thankful my company paid as I wouldn't have stayed here and paid their rates. The property is nice and very secure. The ocean views are nice and it's easy to find your way around the property. I can't remember the distance, but it's about 10 miles to the main road in the Keys.
The food was good and the rooms were very nice. However, during our trip there was a ton of rain in the Keys. Since most activities are geared towards the water, our itineraries were cancelled. The heavy rains also meant the bathroom ceiling in our ocean view room took on water and we had to be moved to another room. Since it's short notice, it's understandable if they couldn't keep us in the same building. We ended up with a partial view of the lagoon and a partial parking lot view. They weren't at all apologetic, considering how much time they spent trying to repair the first bathroom while we were there. The second room was not as nice and at 6AM the fire alarm was beeping due to a low battery. I called the front desk and they said nobody was available until 7AM. I pushed a little more and they said they'd send somebody up right away. After 30 minutes still nobody was there. I called back and they said they sent somebody, but the "Do Not Disturb" sign was on, so they left. Next time I wake up in the morning due to a room problem, I'll make sure I've taken the sign off. The person came back about 15 minutes later, and again, could have just said "sorry for the inconvenience" and replaced the battery. I would have taken the smoke detector down myself, but not sure if they're wired a certain way to send a signal to the fire department.
I was also charged $45 for mini bar usage, which was odd as I only had a bag of M&Ms. I called back when I noticed the charge and they looked into it, as those would be some really expensive chocolate covered peanuts. They reversed the charges, and again, did not apologize for their actions. A little "I'm sorry" can go a long way.
The corporate event was about 4 days so each morning we had a breakfast buffet, a banquet one evening, and an outdoor dinner another. The wait staff was very good and I can't complain about the food or the extra stiff drinks the bartenders poured.
I would not stay here again simply because once you're on the property you're limited to what they offer, versus staying closer to the main road and having some flexibility and not having to drive too far.
- Also Known As:
- Ocean Reef Club Hotel Key Largo
- Ocean Reef Hotel
- Ocean Reef Key Largo