My wife and I recently stayed overnight here at the Dove Creek Lodge after studying the Trip Advisor reviews and ratings. We loved the place initially until bedtime when we had a problem of at least four large palmetto bugs :( The front desk is closed from 7PM til 7AM, and there was nothing in the room printed up with a phone number nor was there anything on the inside door of the lobby to the front desk. That would have helped with our problem. The next morning (after staying up all night with the bugs ), we were more than ready to leave, and entered the now open lobby to say we were leaving. The girl, Brianna, never looked up as we entered, nothing like a good morning or anything, and when told of our problem, she asked if we had proof. We explained that we weren't looking for compensation, just checking out, but we did in fact have pictures. She then asked if we could show her the dead bugs in the garbage can....well, no, they were fast and we were not able to kill them. My point is that she didn't seem surprised, and never said anything, like, "I am so sorry that you had a disappointing visit and that you experienced this problem. I apologize that we did not have a phone number listed in your room or on the door to help you. " Instead, we got an attitude like it was our fault that we did not KNOW that the number was listed on the outside door. Rather, she attacked. Young girl with a personality problem. We are both retired elementary school teachers, and principals. We know what proper communication is all about and being patient with people/children. My wife did try to calm her down with some comments about taking deep breaths, but Brianna looked and acted like she had a worse night than we did. This was a very unfortunate experience in that this property is gorgeous, and we loved the daylight hours there....the restaurant next door was great too. The manager has reached out to us with compensation, and that is appreciated. So, if you desire a beautiful place, and want to try this place....just don't get the room next door to the lobby.
- Official Description (provided by the hotel):
- Newly part of the Ascend Collection of Choice Hotels, Dove Creek Lodge is an intimate island style boutique hotel. Warm, friendly and uncomplicated. Inspired by the lore of Hemingway's Caribbean hideaways. Dove Creek Lodge is the perfect choice for your next island retreat. Located on the Atlantic Ocean, in Key Largo, Dove Creek lodge sits adjacent to John Pennekamp Coral Reef State Park. In the center of the best fishing, diving and family fun you will ever experience.Come, step through our doors and see what we're all about. ... more less
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- Also Known As:
- Dove Creek Hotel Key Largo