I live in the Keys and have eaten here a number of times. Each time the dining experience always varies. On our most recent trip the dining experience was so poor we wont be back.
The owner advertising in the local papers 20% off your bill promo for locals over the summer months. A great deal so we even called prior to arrival just confirm the deal was still running. When the bill came our waiter refused to honor it. He even went so far as to ask the rest of the staff and they said they had never heard of it. The girl who answered our call earlier said she had made a mistake. However, we had just eaten there 2 week earlier and had no problem.....I even recognized many of the staff from that visit. We finally looked down at our table and found a card describing the full promotion in great detail.
At that point our waiter decided to honor the offer. He also claimed that over the past 3 summer months he had never heard of such a promo even once ( again, it was there sitting on our table). We are locals living on a budget, not spending a great deal for dinner. Clearly not the type of high spender they want returning to
their business could they send us a clearer message?