My girlfriend and I recently dove with rainbow reef this past labor day weekend (sept 1st and 2nd). We did an afternoon dive with Captain Dean and his crew to Molasses Reef and it was amazing. We ended up on the same boat and same captain on day 2 of the dive but in the morning this time.
On both days the entire crew was more than accomodating, offered to help with everything and offered refreshements and cookies as promised. Both days our dive guide gave us a very thorough briefing on safety and the do's and don'ts while in the reef since it is Marine Reserve (basically don't touch, hunt, collect and leave nothing behind) which any scuba diver should respect in order to preserve the reefs. The dive profiles were fairly shallow, 40ft max but thats okay, majority of the reef is situated in that depth anyway.
The boat was a little crowded, but that is a given since it was on a long weekend and the boat is rated to handle 20+ people/divers. I personally don't mind a crowded boat as long as proper diver etiquette is maintained by everyone and enforced by the crew. It never took too long to get in and out of the water even with this size of dive boat. But i can see how it's not for everyone.
All in all, this is a create dive outfit and top notch service by the entire crew on land and on water. so why only 4 out of 5? I generally never give 5 stars and like to reserve that for something that was extremely exceptional.
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