What a disappointment! When you check this Marriott hotel out on the official Marriott website, it looks absolutely beautiful! Azure, clear water, beautiful rooms, beautiful hotel grounds.
NOT SO! The sand beach is on the bay side and the water is black, rocky, murky and so ominous, adults and children sit by the water in lounges and play in the sand, but there is no going in the water for fear of what is out there. The pool was filthy and the hot tub was broken while we were there and cold. The area around the pool including the outside bar areas were filthy also.
We went there for our parent's 50th wedding anniversary celebration, 5 families in all, and requested that we be placed near each other. When we checked in, my 75 year-old father (who is handicapped) and mother and my family were placed in the farthest building away from the pool and the rest of the family. They did offer to move my mom and dad, not us though and then we would've been left alone in building "C", so my parents also decided it was too much effort to move and stayed. I was so embarrassed and my parents had to hobble around. (When we initially made reservations through the Marriott 800# we stipulated the handicaps and their senior status and even called the hotel directly several times before our trip to also alert them to our parent's conditions, their celebration, and the desire to be close together. Our trip was planned months in advance also.) The rooms are decorated nicely, but are very small, cramped and the baths are old. The grounds look like they've been through several hurricanes and have never been properly spruced up afterwards, awnings were missing, paint peeling, etc. The restaurants were OK, food was good for the most part, service OK, but tablecloths, floors, seating and windows out to the ocean view were dirty. Not very appetizing. Nothing was as it was represented on the website EXCEPT for the snorkeling trip. The people who own the boat at the on-site dive shop were fantastic and that was the highlight of the trip for most of us who went. They were especially careful of the small children we had iin tow and that one experience was the positive for the trip. Don't waste your money on the jetskis, they are old and have governors on them so that they will no go fast at all. For the most part, I was embarrassed that I had been so "conned" by Marriott's glitzy pictures of a property that definitely needs some work and money put into it. Front desk personnel were not very friendly or accomodating and gift shop people told our children to basically get out because they were "wet" (they were caught in a downpour on their way from Gus's Grille, and did not come straight from the pool as they were "accused") Also very, very disappointed in the big machine that Marriott has become, their lack of attention to detail and their "customer care" response to our concerns. We spent allot of money on this trip and except for being together as a family, it was a total waste and embarrassing. Kathy from North Carolina
- Official Description (provided by the hotel):
- Enjoy various enhancements including a stunning guest room renovation inspired by the tranquil lifestyle and vibrant colors defining the West Palm Beach, FL, destination. Conveniently located near CityPlace, Kravis Center for Performing Arts, Cruzan Amphitheater Downtown West Palm, Palm Beach County Convention Center and Palm Beach International (PBI) Airport, our West Palm Beach hotel appeals to leisure travelers alike. Appreciate deluxe accommodations and unique amenities at our Marriott hotel in West Palm Beach, FL, including high-speed internet, complimentary airport shuttle. Self-parking available for an extra charge of $15 per day. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Key Largo Bay Beach Hotel Key Largo
- Key Largo Marriott