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“Mixed reviews” 4 of 5 bubbles
Review of Key Largo Bay Marriott Beach Resort

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Key Largo Bay Marriott Beach Resort
Ranked #9 of 19 Hotels in Key Largo
Rancho Cucamonga, California
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Mixed reviews”
4 of 5 bubbles Reviewed May 4, 2014 via mobile

Spent two nights with my husband at this hotel. The resort itself was absolutely beautiful. White sands, nice pool with a private beach, water sport rentals, two cafe/restaurants, and three bars. The room was also nice with most of the rooms having bay views.
The check-in staff, on the other half, made the process and experience downright painful. Our initial room on the second floor.....Avoid room 250......had a partial view of the bay, and when we checked in at 4p, we were told there were no other rooms available due to our "late" check-in. We finally managed to change rooms the following night, but were so irritated with the check-in process, that it did little to help our initial impression of the hotel and/or management. Recommend the 4th floor rooms in the primary hotel, because the "C" wing overlooks the three story restaurant. The rest of the wait staff were very nice and it truly is a beautiful resort, just be prepared for a less than smooth check-in process. If management can fix that, I would highly recommend this hotel as a place to stay in Key Largo. The location is also ideal, right off the 1 south as soon as you enter town.

Stayed April 2014, traveled as a couple
Helpful?
2 Thank sunlovers91730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeyLargoMarriott, Guest Relations Manager at Key Largo Bay Marriott Beach Resort, responded to this review, May 8, 2014
Thank you for sharing the details of your stay. I want to sincerely apologize about your initial arrival experience. We never want guests to start their vacation on a bad note. We will use your comments as a training tool for the front desk team to ensure there are no further issues! We hope you will come back let us show how wonderful our little piece of paradise can be!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,981 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (565)
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English first
Boston, Lincolnshire
Level Contributor
64 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed May 4, 2014

Our first trip to the Keys, what a lovely hotel and resort. Our twin room overlooking the bay was really nicely decorated and clean, everything spotless and good quality. Fridge was provided in the room and the balcony was really spacious and private and just right for watching the sunset. So nice we had room service each night; food was very nice and good value for money, plenty on each serving.
The resort itself was ideal for families and everyone, nice poolside bar (Matilda the bar steward was really friendly and helpful) beach area with thatched shelters and plenty of loungers, watersports were availabe with a small pontoon in the bay, which the youngster loved. Very family friendly, and would definitely return to this resort. Having travelled all around America this was our favourite in the Florida area. The only downside was some noise from the road, Highway One which was adjacent.

Room Tip: Second floor and above give better views of the bay.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wranglers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeyLargoMarriott, Guest Relations Manager at Key Largo Bay Marriott Beach Resort, responded to this review, May 8, 2014
Thank you for sharing your exceptional review! It is wonderful to hear you were able to enjoy the pool and beach facilities! I will be sure to acknowledge Matilda at the pool for her outstanding service! We are always here for you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed May 3, 2014

Felt room was just OK for price, nice location. There are equivalent accommodations on island with private beach, etc. for much less cost. Property was pretty dead the week of my stay but I still had to pay high season price. Toilet was broke, but fixed within hour of call. I wouldn't stay there again, given other choices in area. Restaurant, bar, everything was just average.

  • Stayed April 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jamesnlindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeyLargoMarriott, Guest Relations Manager at Key Largo Bay Marriott Beach Resort, responded to this review, August 2, 2014
Jamesnlindy, we appreciate your feedback. It is never our intention to have guests feel as if they did not get a great value when they stay with us. We will work to improve on our shortfalls. We hope you will give us another chance to show you how special our little corner of paradise can be!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed May 3, 2014

Our plans changed last minute and we booked at Marriott Key Largo. We enjoyed our 3 day stay and have nothing negative to say. What a lovely facility. The ambiance was tropical, weather great and we could always find someplace intimate to settle. There was a delay with getting the room clean but it didn't concern us. With a 1 hr drive from Miami International...it certainly would be a great little get away!!! We agree with the previous post... Adam makes a mean Rum Punch!

Room Tip: Go for the bay view room!!!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank motherto3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed April 30, 2014

Surprisingly, Marriott hotels and resorts vary widely in quality. In the case of the Marriott Key Largo Bay Beach Resort, management appears to be the issue behind this less-than-stellar resort.

Trouble started when we arrived at 2:00 pm and were told by the front desk attendant that, "your room will be available at 3:00 pm or later". When I pointed out that our reservation said that our room would be ready "by 3:00 pm", she replied that they were busy and that we would have to wait until housekeeping had our room cleaned. When I asked what would happen if, due to our being busy, we were unable to leave our room before the next day's 11:00 am checkout time, she said that we would be charged an additional fee. The irony didn't register with her.

When a room was eventually made available to us, the carpet was wet and there was a dank smell of mold. I called down to the front desk and asked to talk to the manager (who I was told was on the premises) and my call was directed to his voice mail. He called back - three days later, after we arrived home.

We only stayed one night and left feeling that, at a rate of over $360 per night, there are better choices available in Key Largo

  • Stayed April 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed April 28, 2014 via mobile

This hotel is ideal for parties with mixed intentions. By that I mean those that want to relax and those that want to be more active. I went scuba diving and used jet skies whilst my wife relaxed, sunbathed and used the spar. There is a small beach and pool with a good bar serving both. The staff are extremely friendly. The Restaurent was not as good as some I have been to but we thoroughly enjoyed our stay. I would stay here again.

Stayed April 2014, traveled with family
Helpful?
1 Thank Nigel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeyLargoMarriott, Guest Relations Manager at Key Largo Bay Marriott Beach Resort, responded to this review, May 8, 2014
Thank you for taking the time to share your review! We wish for everyone to be able to enjoy themselves during their time here in Key Largo! It is wonderful to hear your family was able to do this! We hope you will visit us again here in paradise!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Center Harbor, New Hampshire
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed April 27, 2014

We recently spent two nights at the Marriott key Largo Bay Beach Resort. When we booked the room We requested a King bed, no smoking room with a sunset view if possible. When we arrived we were told that we had been upgraded to a room overlooking the pool. That room was not a king bed but two queens. When we inquired about the king room we were told that they were sorry but one was not available but they had "upgraded us to one overlooking the pool". Overlooking the pool subjected us to two hours of what may be described as music performed live at poolside. Thank heaven the "musician" stopped at 5:00 pm. We then requested a king bedroom for the following night. We were told that our request should be no problem. When we returned from Key West the following afternoon we were told that "they had been trying to contact us all day" to move us but at the late hour there was no one left in housekeeping to assist our move. At that point I was too tired to stand there and argue. Upon returning to our room I noticed that there was no messages left on the phone. Checking our email accounts showed no messages from the hotel. There were also no messages on our cellphones. BUT we did notice that there were still housekeeping people in the halls. I have been a Marriott Rewards member since the Eighties and have never been lied to or treated this way in any other Marriott establishment. So let this be a warning to all of you. If this Marriott treats it's frequent travelers this way, how will you be treated.

Room Tip: Look somewhere else
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Stayed April 2014, traveled as a couple
Helpful?
3 Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Key Largo Bay Marriott Beach Resort

Property: Key Largo Bay Marriott Beach Resort
Address: 103800 Overseas Hwy, MM 103.8, Key Largo, FL 33037-2814
Phone Number:
Location: United States > Florida > Florida Keys > Key Largo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Key Largo
#5 On the Beach Hotel in Key Largo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Key Largo Bay Marriott Beach Resort 3.5*
Number of rooms: 153
Official Description (provided by the hotel):
Enjoy various enhancements including a stunning guest room renovation inspired by the tranquil lifestyle and vibrant colors defining the West Palm Beach, FL, destination. Conveniently located near CityPlace, Kravis Center for Performing Arts, Cruzan Amphitheater Downtown West Palm, Palm Beach County Convention Center and Palm Beach International (PBI) Airport, our West Palm Beach hotel appeals to leisure travelers alike. Appreciate deluxe accommodations and unique amenities at our Marriott hotel in West Palm Beach, FL, including high-speed internet, complimentary airport shuttle. Self-parking available for an extra charge of $15 per day. ... more   less 
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Also Known As:
Marriott Key Largo Bay Beach Hotel Key Largo
Key Largo Marriott

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