In order to keep this short I'm only going to focus on the biggest issue I had with them. I went on a boat with my husband (my dive buddy) we were told before boarding that there were 6 people on board. Once we were on our way we were grouped into two groups of 3. No one bothered to ok this with my husband and me first, which as far as I was taught is a big safety issue. We should never have agreed to this, but we were trying to be corporative. First dive, we spent time talking with the 3rd guy going over gear and signals as well as the dive plan. During the dive this guy didn't follow a single bit of the plan among a bunch of other issues. Neither my husband or I felt comfortable diving with him again.
When we got back on the boat I quietly explained this to one of the crew. I assumed that would be the end of that. No. Second dive comes up, I get told by the captain that he "isn't able to accommodate my request" A bunch of fuss and hassle later, my husband and I are not allowed to dive without the 3rd guy. We were told, "He paid for two dives."
This is completely absurd. He paid for dives. Not to dive with us. Simple, done.
Once we got back to shore we demanded a refund, which we eventually got. I may have upped the rating to 2 stars because of this, but they were about as rude as they could be while giving the refund. No apology, no promise to revise this add on diver policy. And the worst bit as we were leaving we were told. "That guy you are complaining about is a master scuba instructor and therefore more qualified than you." First this comment isn't helpful, it's rude. Second, if truly was that qualified he should not have done 90% of the things he did during that dive.
Find another dive shop. If for some reason you think they still deserve your business at least be VERY clear before you give them money what you will and will not be doing.
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