We have stayed here for 3 nights for several years during the Sony Open. We book the room a year in advance. When we showed up to check into our 'courtyard room', we were informed that we had a parking lot room and that was the only one available. The room faces the construction project which begins at 7am. It was the only parking lot room on that side of the building (156), it is isolated and backs up to the laundry room. It was the worst room in the motel!
When we tried to get an explanation on why we didn't get our 'reserved' room, the manager said all the rooms were full and if we wanted he would cancel our reservation with no fee.when we asked 'what were we suppose to do then?' He told us to 'go to the Ritz Carlton'. We think someone else had the parking lot room and was switched into our room.
What makes matter worse is that we had 'confirmed' our courtyard room twice during the past year.
We felt the management was extremely rude dealing with the whole situation.
The room itself had trouble with the door closing and then we had trouble opening the lock with a key and had to replace the key! It felt much dirtier than the room we used in the past. All in all...very disappointed. The only positive was the location to the tennis tournament.
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- Also Known As:
- Silver Sands Beach Hotel Key Biscayne
- Silver Sands Key Biscayne
- Hotel Silver Sands Beach