We chose this resort because of it's tennis resort reputation coupled with the Ritz Carlton reputation. We are a well traveled family and we usually stay in the finer hotels around the world.
We have three children, 11, 13, and 16 years old. The holiday crowd was massive in numbers. It was all families with little children. At one time there were greater than 30 little kids in the family pool with their parents and nannies. Don't let the web site picture fool you. The family pool is small. There is an adult pool, but it was in the shade 75% of the day. My kids were too young for the adult pool and refused to navigate the crowds in the family pool. To obtain a lounge chair, we had to be at the pool by 645 am to get one of the final available chairs. And, unless you tip WELL,the pool staff threatens to give away your lounges. Speaking of the hotel staff, they are all very friendly and responsive. I did get the feeling that it was continuously expected that we tip. Out of necessity, we did, so that we could receive good service.
The hotel is showing signs of age. There were stains in our room on the carpets, hotel sofas were torn, and the furniture was a bit nicked up. Overall, the room sizes are very small as are the bathrooms. The valet charge of $30/day is excessive. I'd expect to pay that at a downtown or city hotel, not one with an abundance of surface lots. The only positive of this excessive valet charge is that the hotel is able to maintain a full complement of valet staff so that we never had to wait for a car more than 2-3 minutes. The hotel is situated far from Miami Beach. Expect a 30 minute drive, at least, to get to south beach. We went there nightly for dinner.
For the first week of our vacation, we were in Mexico at a beautiful resort. To break up the long vacation, we decided to visit The Ritz so that we could enjoy the acclaimed tennis program. Most disappointing, however, is that since we are a tennis family we had hoped to be able to play and drill. Unfortunately, due to the Christmas holiday, there were NO teen clinics available for the younger two kids, and only one adult drill per day. The adult clinics were overcrowded and the player level ranged between 2.5 and 4.0. This made it completely unenjoyable. Getting open court time was impossible. The only way the kids could play was to take a private lesson or try to get on one of the few available open courts throughout the day. So while my wife, daughter and I drilled in morning, the kids had no tennis activity. I feel as though we were duped into expecting a more sophisticated tennis experience.
Had we known that; the hotel was so far from Miami Beach, the pool would be as overcrowded and noisy as it was, getting pool lounges would be an exercise in frustration, I would be hounded for tips constantly ( bell man to bring bags down, second bell man to load car, valet who brought car - all within 10 minutes), the hotel beach was average, the rooms were adequate at best and small, and there was NO organized tennis activities for the kids, we would have avoided this hotel completely and stayed in Mexico for a few more days. As it is, we cut our Florida trip short by 2 days ( after being there only 3 days) to go home to the cold midwest weather.
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- Also Known As:
- The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
- Key Biscayne Ritz Carlton
- Ritz Key Biscayne
- Ritz-Carlton Key Biscayne