We just returned from an 8 day stay at the Ritz Carlton we had a one bedroom suite that was privately owned, so I cannot comment on the house cleaning. We have stayed at many other Ritz Carlton hotels as regular guests, and comparatively I think it was less impressive but overall it was a good experience. The first few days we were there we found the service to be good but not total pampering like other hotels, we found . The exception being Carol at the Concierge desk who helped deal with a very bad miscommunication with a babysitting service. She took care of it with grace and understanding, and helped relieve my embarrassment. The pool staff we found to be so-so depending on who was there. Valerie was the true stand out star, who was friendly and helpful. The restaurant staff at the Cantina and Rum Bar were great, but the fact that they force you to give 18% gratuity gets old really fast and annoying especially if you are just getting yourself an iced coffee in the morning that you fix to your own liking, and sometimes was just ok service not worth the 18%. The service at Cioppiano's was completely disappointing especially when all we ordered was dessert and a tea at 10:00 on a Saturday night, but the dessert was delicious. Understandably, it was July 4th weekend, but I felt because of that they were so busy and tired that they lacked the same level of service. Juan Carlos was also so impressive as part of the loss and prevention team. My three year old daughter hurt her eye on July 4th in the afternoon. The hotel was crazy busy with guests and events happening. Juan -Carlos immediatly came to our aid, he found eye wash was patient and when my daugter refused to open her eye and was crying profusely he went and got her a free ice-cream so we could distract her and put her eye wash in her eye. We were even more impressed when he noticed her bug bites and handed us bunch of pads to help with that situation. Then about 30 minutes later he showed up at the beach with sunglasses for her. Finally, when we returned to our suite, he had left the kindest note with free coupons to scoops for her. Now that is the service you expect from all the staff. It was beyond our expectation. Worth paying him an 18% gratuity which we never even got to do because we never found him again (but I think we may call the hotel now to see what we can do now.). The other absolutely must have the hotel offers is the Photo Concierge. We were not expecting much and just thought okay we'll take a few pictures and buy a print or two. We were blown away by Claudia she was super kind, patient, and a great photographer to boot. What we ended up doing was getting a video that we didn't even know she was taking and over 80 pictures we absolutely loved (we have a home-town photographer that is quite impressive and these blow those pictures out of the water. ) Since it wasn't part of our original budget we settled on the 30 digital package, but we couldn't get past 45 pictures no problem the Ritz cut us a deal for the 45 for 30 and the video. So wonderful of them and the kind of service you love getting at a Ritz. Watching the fireworks from the beach and all the events happening on July 4th weekend were quite impressive too. Unfortunately, we did find a few problems too, July 4th weekend it was so over the top busy you could tell the service was just not up to par, the staff while still as always friendly was not always as great. At the beach on July 4th I just couldn't get serviced with even a menu, finally my husband ran upstairs made me some lunch in our kitchenette and brought it down for me. That was about an hour after we had put our flag up for service. Finally, someone noticed us, but it was too late I had already eaten. Also we had to wait to get chairs at the pool because they were at capacity. The hotel was just overwhelmed. The restaurants were packed for dinner and I actually just ordered a burrito to go that made me run to the bathroom 45-60 minutes afterwards not good, especially since I had barely eaten all day. They did offer a 70 dollar bbque but it didn't seem worth it, maybe it would've been better so I wouldn't get sick. Unfortunately July 3rd and for the remainder of the weekend mosquitos came onto the island. Ritz did everything could to lessen them we saw them spraying constantly. However, when we asked for bug spray like many other guests we saw who got them we were told no they didn't provide that. We went to the Win-dixie ourselves and bought some. All weekend, afterward we saw people getting them so it made us feel like we weren't a priority or as important. The other con was the part of the beach that the Ritz retains as part of their property just isn't as nice as the other parts of the beach. Truly Crandon and Billy Baggs parks do a better part of keeping it clean beautiful and they are public parks so that was a little disappointing. Although they really couldn't do anything about the sulfer smell that mother nature brought from the Everglades. Mostly we had a great stay, the island is truly amazing and you should explore it, eat at the restaurants in town because they are wonderful and enjoy the Ritz perhaps not on such a busy weekend. Defintely go to the other parks and enjoy what the rest of the island has to offer, because that is what made our vacation so wonderful. We will for sure return but perhaps we will stay at a private condo for a few days first to save money because the service at times was hit and miss, although I think that was mostly due to the overwhelming business of July 4th weekend. Again, the staff that made it for us were, Carol at Concierge, Juan Carlo through loss and prevention and Claudia and Cheryl at the Photo-Concierge.
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- Also Known As:
- The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
- Key Biscayne Ritz Carlton
- Ritz Key Biscayne
- Ritz-Carlton Key Biscayne