We recently stayed in a 2BR suite with our 3 young children. Overall we had a wonderful vacation and enjoyed many aspects of this property. However, like many others who have posted reviews here, we felt that this property is not up to Ritz-Carlton standard (and not even close). We did not have any major issues and certainly nothing that got in the way of our enjoyment of our trip. However, there were enough little issues that we were left feeling disappointed, especially considering the amount of money we spent on a 2BR suite.
The suite we stayed in was very spacious, well laid out and had a great view of the ocean with two separate balconies. However, the quality of the furnishings was not what we would have expected. Also, we had a full kitchen in our suite although it was seriously understocked in terms of dishes and silverware. We contacted the front desk with a long list of items we could use in the kitchen and while they brought some of them, we never did receive some of them. Our biggest complaint on the suite is that the doors to bedrooms are not solid (i.e., they have wood slats in them like shutters) and therefore they provide absolutely no sound barrier. One of our main reasons for getting a suite is because our young children go to bed much ealier than we do so its nice to have a separate room we can be in after they have gone to sleep.
The pool area is very nice and we spent a lot of time here. Our only complaint on the pool is that they have several "makeshift" cabanas set up in prime areas around the pool. They are asking $500 per day for the cabanas and given that they are basically a tent over a few chairs they were seldom used during the entire week we were there. They should either upgrade these cabanas to Ritz standards so they actually get used or get rid of them so that this prime real estate at the pool can be used.
The beach has the potential to be very nice, although during our stay there was a significant amount of seaweed all over the beach and in the shallow water so we ended up not spending as much time there as we would have liked.
Overall the service that we received was not what we have experienced at other Ritz properties. We did have some very positive experiences, including Hussein who is the manager at the Cantina restaurant and the conceirge, both of whom exceed our expectations. We contacted the concierge in advance of our stay with a number of questions including where we could buy groceries on island and if any places delivered groceries on the island. She said that there were no delivery services on the island, but that if we wanted to send a list to her, she would be happy to go shopping for us and have our kitchen stocked for us and she did exactly this for us. Way above and beyond what we would expect, even from the Ritz-Carlton.
Finally, we really enjoyed all of the restaurants on the property. Both the food and service at all of them were consistently exceptional.
Overall we had a great trip and probably would go back some day, although I'd sure like to see them make some improvements to get this up to Ritz standards and I don't think this would take much. They just need to give the entire property, including the rooms, a major facelift and have Hussein and the concierge staff train the rest of the staff on how to deliver Ritz-Carlton level service!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Hotwire, Cheap Tickets, Priceline, TripOnline SA, Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your The Ritz-Carlton Key Biscayne, Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
- Key Biscayne Ritz Carlton
- Ritz Key Biscayne
- Ritz-Carlton Key Biscayne