I had to travel down to Miami on business and I had my mom travel with me for companionship. When she woke up in the morning she had an insect bite on her hand. She went to the front desk at 6:00 am to report that there might be insects in the room. To my surprise, the hotel crew started staring at us on the monitor behind the front desk while we were having breakfast, ( the lady that was setting the breakfast up with the guy behind the front desk) and when my mother asked to speak with a manager she was given the number to the front desk. I told them so I walk away from the front desk and call you back. This could have been any type of complaint, the way the crew dealt with it made my stay at Best Western in Kendall an awefull experience. I was contacted by the assistant general manager today, and in his conversation he implied that we were lying since there is no bugs in the room and the bite could have been a mosquito or ant bite, when we never stated that it was a bug bite, my mom and I simply said it was an insect bite. I will never stay at this hotel again, I would rather drive a longer and stay someplace where they really care about their guests and want them to go back.
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- Also Known As:
- Best Western Kendall Hotel Kendall
- Best Western Kendall Hotel And Suites
- Kendall Best Western