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“Best of the Best Westerns”

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Best Western Plus Kendall Hotel & Suites
Ranked #2 of 7 Hotels in Kendall
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 11, 2014

Outstanding facility with immaculate, well appointed rooms and friendly, customer service oriented staff. Nicest Best Western I've stayed at. Facility is close to restaurants, shops and highway, yet its side street is quiet well lit and has excellent parking.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Best Western
Thank Michellem3407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (622)
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355 - 361 of 622 reviews

Reviewed January 8, 2014

The staff was very welcoming and they even upgraded us to a mini-suite. The lobby was warm and pleasant. Our room was great. Breakfast was very good. Hotel was centrally located and easy to get around. Google maps gave the wrong directions.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2013

Lewis the evening person on duty at the front desk was completely unreasonable on New Years Eve. The only people in the lobby were our group. He insisted on offending us by keeping the TV on, even though we were the only people in the lobby. It was in case someone else might walk through the lobby and need to glance at the TV. If there were other people there, we could have understood it, but it was just us.

Also, there were never enough towels. Other people, not just our group, complained about the rationing of pool towels. Coffee packets were not put in the room everyday.

Finally, the toilet in one of the rooms backed up. They wouldn't give us a plunger, and told us not to use it until the next day! We had to go out and purchase our own plunger. I would not recommend this hotel.

  • Stayed: December 2013, traveled solo
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Thank patricia j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy O, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this reviewResponded January 3, 2014

Dear Patricia J,

We accommodate many guests each evening, and we strive to make their stay
a satisfying one. The principal goal of our hotel is to provide dependable service
to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.

Your willingness to share your recent experience is genuinely appreciated.

Please accept my sincere apology.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

Always great! the staff are very professional and kind. Hotel is spotlessly clean and located near lots of shopping. Stores are all in walking distance. Plenty of choices to eat as there are many restaurants.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2013

Stayed a couple of days at this hotel and was very pleased with the amenities and staff. The bed was comfortable and the room was clean. The staff is very helpful and accommodating. The location is perfect if you intend on traveling while you're in Miami because the Turnpike is near. It's in walking distance of a movie theatre and many shops. I would definitely recommend this hotel and I will return for another stay.

  • Stayed: November 2013, traveled with family
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Thank Rain1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2013

Traveled with family for a funeral. While a handicapped accessible room was not available for my 90 year old mother, Cynthia at the front desk went above expectations by promptly calling housekeeping for a shower mat for the tub and was very caring and concerned. The hotel is a great value in its price range compared to other area hotels - contemporary decor; comfortable, clean, quiet rooms with a fridge; ample, albeit standard, breakfast fare included. (Way better than the Country Inn Suites nearby with it's dated decor, TVs, and facilities.) Gertrudis in housekeeping also went above expectations by coming down while we were checking out to warn us we had forgotten clothes hanging in the closet. We definitely enjoyed our stay during a difficult family time for a funeral. Caring, concerned staff made a real difference! I will definitely stay here again.

Stayed: December 2013, traveled with family
Thank Ivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2013

This hotel is in a safe neighborhood within walking distance to movies, restaurants, and most of the stores you'd want to visit. Any other stores are just a short drive away. Ice skating rink a few miles away. Centrally located for all the standard Miami-area tourist things like the zoo and Seaquarium. Breakfast buffet is superb -- wide variety of items to please everyone. Clean, comfortable. A really awesome place, right off the Turnpike. I highly recommend it.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Amy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Kendall Hotel & Suites

Address: 8560 SW 124th Ave, Kendall, FL 33183-4622 (Formerly BEST WESTERN PLUS Kendall Hotel & Suites)
Phone Number:
Location: United States > Florida > Kendall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Kendall
Price Range: $148 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Kendall Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Kendall Hotel And Suites
Best Western Kendall Hotel Kendall
Kendall Best Western

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