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“Terrible customer service”

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BEST WESTERN PLUS Kendall Hotel & Suites
Ranked #2 of 7 Hotels in Kendall
Certificate of Excellence
GreenLeadersBronze level
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrible customer service”
1 of 5 bubbles Reviewed December 31, 2013

Lewis the evening person on duty at the front desk was completely unreasonable on New Years Eve. The only people in the lobby were our group. He insisted on offending us by keeping the TV on, even though we were the only people in the lobby. It was in case someone else might walk through the lobby and need to glance at the TV. If there were other people there, we could have understood it, but it was just us.

Also, there were never enough towels. Other people, not just our group, complained about the rationing of pool towels. Coffee packets were not put in the room everyday.

Finally, the toilet in one of the rooms backed up. They wouldn't give us a plunger, and told us not to use it until the next day! We had to go out and purchase our own plunger. I would not recommend this hotel.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patricia j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy O, General Manager at BEST WESTERN PLUS Kendall Hotel & Suites, responded to this review, January 3, 2014
Dear Patricia J,

We accommodate many guests each evening, and we strive to make their stay
a satisfying one. The principal goal of our hotel is to provide dependable service
to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.

Your willingness to share your recent experience is genuinely appreciated.

Please accept my sincere apology.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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571 reviews from our community

Traveler rating
    340
    169
    35
    12
    15
See reviews for
231
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122
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Danish first
  • Dutch first
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  • Any
English first
Port Richey, United States
1 review
5 of 5 bubbles Reviewed December 27, 2013

Always great! the staff are very professional and kind. Hotel is spotlessly clean and located near lots of shopping. Stores are all in walking distance. Plenty of choices to eat as there are many restaurants.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Coral, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 24, 2013

Stayed a couple of days at this hotel and was very pleased with the amenities and staff. The bed was comfortable and the room was clean. The staff is very helpful and accommodating. The location is perfect if you intend on traveling while you're in Miami because the Turnpike is near. It's in walking distance of a movie theatre and many shops. I would definitely recommend this hotel and I will return for another stay.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rain1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed December 5, 2013 via mobile

Traveled with family for a funeral. While a handicapped accessible room was not available for my 90 year old mother, Cynthia at the front desk went above expectations by promptly calling housekeeping for a shower mat for the tub and was very caring and concerned. The hotel is a great value in its price range compared to other area hotels - contemporary decor; comfortable, clean, quiet rooms with a fridge; ample, albeit standard, breakfast fare included. (Way better than the Country Inn Suites nearby with it's dated decor, TVs, and facilities.) Gertrudis in housekeeping also went above expectations by coming down while we were checking out to warn us we had forgotten clothes hanging in the closet. We definitely enjoyed our stay during a difficult family time for a funeral. Caring, concerned staff made a real difference! I will definitely stay here again.

Stayed December 2013, traveled with family
Helpful?
Thank Ivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Key West, United States
1 review
5 of 5 bubbles Reviewed December 2, 2013

This hotel is in a safe neighborhood within walking distance to movies, restaurants, and most of the stores you'd want to visit. Any other stores are just a short drive away. Ice skating rink a few miles away. Centrally located for all the standard Miami-area tourist things like the zoo and Seaquarium. Breakfast buffet is superb -- wide variety of items to please everyone. Clean, comfortable. A really awesome place, right off the Turnpike. I highly recommend it.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Amy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendall, Miami, United States
1 review
5 of 5 bubbles Reviewed November 29, 2013

For me and my family this was the perfect place to stay. Nice, clean, good service, good location, could not ask for more. And don't forget about the breakfast, it was excellent. It was a very good experience for us.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Alberto V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed November 23, 2013

Quiet hotel, comfy beds, good location, near shopping, and restaurants. Room for improvement re: breakfast. Cotton linens, nice grounds, and parking lot. Washer and dryer on main floor. Had a suite on the 5th floor, always quiet, no traffic noise.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Kendall Hotel & Suites

Property: BEST WESTERN PLUS Kendall Hotel & Suites
Address: 8560 SW 124th Ave, Kendall, FL 33183-4622
Phone Number:
Location: United States > Florida > Kendall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Kendall
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Kendall Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Kendall Hotel And Suites
Best Western Kendall Hotel Kendall
Kendall Best Western

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