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Comfort Inn & Suites Jupiter
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Reviews (363)
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All reviewsfront deskmanager carloswafflesoff the highwaywould definitely stay here againfree breakfaststayed here for one nightduring spring trainingvery pleasant staynice breakfastthe breakfast areaworkout roomhousekeeping staffminute driveeasy accesshome away from homegreat place to stay
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254 - 259 of 363 reviews
Reviewed March 25, 2014

Stayed here the 21st of March. Checking in the clerk was friendly & polite, bed comfortable. That's the only good things I can say. The walls were paper thin. The shower didn't work correctly. The shower drain was clogged. The room was VERY sparsely decorated. Didn't get any sleep because it was so noisy. Didn't try the breakfast. We just wanted out of there. Handed the key cards to the clerk in the morning, they didn't even look up or ask how our stay was...probably didn't want to know.

Stayed: March 2014
1  Thank Diana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjupiter, Manager at Comfort Inn & Suites Jupiter, responded to this reviewResponded March 27, 2014

Diana,

Thank you for your feed back. I am very sorry you did not enjoy your stay with us and I can assure you that your feed back is very important to us. We are rated the # 3 hotel in Jupiter and we take our customer feed back very seriously. Thank you for staying with us during your stay in Jupiter.

-Comfort Inn Jupiter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

This hotel has a great location (with several restaurants within walking distance). There's no manager's reception (i.e. free alcohol), no balconies, no hot tub. The fitness center was a joke with 3 machines. I was walked in on twice by housekeeping even with my Do Not Disturb sign up. Other than all that, it really was a fine stay.

  • Stayed: March 2014, traveled as a couple
    • Location
    • Service
Thank Serena A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjupiter, General Manager at Comfort Inn & Suites Jupiter, responded to this reviewResponded March 25, 2014

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I too wish we were able to serve alcohol but it is not allowed in our brand standards. We hope to see you again soon!

Sincerely,

Carlos Ortiz
General Manager
Comfort Inn & Suites Jupiter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

The room we were in was freshly painted. So there was a paint odor. The windows were filthy, but there was construction going on next door. Also this is a pet friendly hotel and if you have pet allergies they don't have rooms where the pets have not stayed.

It was a one night stay, but I left with swollen eyes and totally congested.

Stayed: February 2014, traveled with family
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjupiter, General Manager at Comfort Inn & Suites Jupiter, responded to this reviewResponded March 25, 2014

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We only use Johnson and Johnson chemicals such as Mr. Clean, Tide, Spic and Span, and Fabreeze. We chose these chemicals as they are hypoallergenic, we pay more but feel its worth it. I only allow pets in three rooms on the first floor by the exit door, so the majority of our hotel is pet free.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Carlos Ortiz
General Manager
Comfort Inn & Suites Jupiter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2014

My husband & I stayed here for 5 days & went to the Cardinals Spring training games. We both really enjoyed our stay! This hotel is very clean & comfortable. The staff is so friendly & helpful, which was a big help because we had never been to Jupiter before. The bedding & pillows are very clean & comfy & they have a very nice breakfast buffet. There are a number of restaurants close by. Our favorite was Duffy's, which is just across the street. We look forward to visiting again!

Room Tip: All the rooms are comfortable!
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GarynLil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjupiter, General Manager at Comfort Inn & Suites Jupiter, responded to this reviewResponded March 25, 2014

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Carlos Ortiz
General Manager
Comfort Inn & Suites Jupiter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2014

We stayed here on the way to a cruise out of Miami and on the way back. We had baseball tickets for the return trip. This hotel is about an hour from the Port of Miami and you do not have to pay the Miami prices. We found it a good place to stay. The rooms were clean and the breakfast was a full hot breakfast. The pool is outside but we did not use it. The only problem we had was on the return trip. We got to the hotel about 1:00 PM and were told our room was not ready. They said it would be about 20 or 30 minutes, we finally got a room about 3:00 PM. I realize we got there early but why tell us 20/30 minutes and make us wait 2 hours? If they had told us 3:00 PM all would have been OK. After a week on a cruise we really did not want to do too much on the return.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kjpjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjupiter, General Manager at Comfort Inn & Suites Jupiter, responded to this reviewResponded March 25, 2014

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Carlos Ortiz
General Manager
Comfort Inn & Suites Jupiter
561-745-7997

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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