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“No stargazing for my friends and I”

Jupiter Outdoor Center
Ranked #2 of 32 Tours in Jupiter
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: Jupiter Outdoor Center is the longest running eco-tour rental outfitter in Jupiter. Since 1997 we have helped tens of thousands of guests experience the power of nature through this incredible blue water location. View turtles, manatees, eagle rays, and dozens of types of birds and see why guests keep returning to JOC's world class location on the Jupiter Inlet across from The Historic Jupiter Inlet Lighthouse. Whether you are learning or a seasoned veteran join us in the sport of Stand up Paddleboarding, participate in a variety of on-going classes or guided kayak tours and kids camps. Join friends for a paddle party or rent a kayak or Stand up Paddle Board and be embraced and nurtured by the exquisite nature of the Jupiter Inlet Aquatic preserve. If you are a newcomer, we look forward to “getting you OUT” for your next exploration and adventure. Open 7 days a week. Our Guided Tours are offered daily, and require advanced reservations. We offer a wide variety of eco-tours in and around the Jupiter Inlet , Jupiter Inlet Aquatic Preserve, Lower Loxahatchee and Indian Rivers, and also run river tours from the Wild and Scenic headwaters of Loxahatchee River.
Useful Information: Activities for young children, Bathroom facilities, Activities for older children
Reviewed April 28, 2013

We took the stargazing paddle tour. Being novice paddlers the description of the tour said basic instruction, there was none. Had to cross a busy waterway which was a little unnerving for first timers. Beautiful setting once we got to calmer waters however the real fun started on our paddle back to JOC. The current was dangerously strong and our instructor, while very nice, did not offer helpful tips on how to manage it. Our whole group got separated and that included a family with young children. By the time we regrouped the current was so strong that eventually we all had to get pulled out before we even reached JOC, not to mention our instructor got pulled out by the current and apparently was rescued by boat while the managers at a restaurant had to come and pull us and our equipment out of the water. It is a great concept however they need to rethink their policies especially with regards to children. NO child should be allowed to paddle at night or kyack alone ( no matter what a parent says about their child's ability), they need more instruction and instructors with each group. Our instructor, again a very nice guy, didn't seem to have a handle on the conditions and prior to the start of our adventure said the night before the conditions hadn't been good. We couldn't understand why he would take us on the same route. unsafe and dangerous.

3  Thank Cleodane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4114fun, Owner at Jupiter Outdoor Center, responded to this reviewResponded April 30, 2013

There is only one more thing that we take more seriously then customer satisfaction and that is customer safety. Since 1997 we have had the privilege of getting thousands of paddlers out on the water without an incident like the one you described. I spoke with other participants and they had a much different experience . What can I say but , please come back as our guest on another guided tour. We promise it will be fantastic!

Rick

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322 - 326 of 345 reviews

Reviewed April 2, 2013

I reserved 4 paddle boards for my family with my credit card. 5 minutes later we drove to the center to check out the facility and wind conditions. We chose not to paddle board because it was a very windy day and we have young children not too mention that the water way in front of the center is jammed pack with motor boats. We canceled our reservation which was several hours away from our visit but Jupiter Outdoor Center continued to charge our credit card despite the fact we didn't go and gave them plenty of notice. The person working the center said we had to give twenty four hours notice which is ridiculous because we had just reserved the paddle boards 10 minutes previously and then changed our minds. Never in the process did they mention that was there policy.There are much better rental facilities in the area that are more pleasant to deal with--use them instead.

3  Thank Lee28970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JupiterOutdoorCenter, Owner at Jupiter Outdoor Center, responded to this reviewResponded April 4, 2013

Hi There, first let me start out by saying that we are truly sorry that your experience with the center was not what you expected. We put a lot of effort into our program and ensure that each experience is a unique one. Sometimes the weather can affect the waterways and that is beyond our control. Our policy is to offer credit in the event of bad weather but we reserve the right to make that determination. Thank you and we hope you will reconsider us on your next visit.

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Reviewed March 30, 2013

Went with 6 members of my family on a snorkeling trip on March 28th. Our son (7yo) was put at ease by Sharon our guide. In addition Sharon helped my niece who has Down Syndrome during the entire adventure. My niece described it as the " greatest 3D experience" of her life and she has had a lot of experiences in her 20 years.. We saw Spotted Eagle Rays, Barracuda, Spiny Lobster and dozens of other species.

Thank KEVIN Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

Our group had a blast snorkeling with our JOC tour guides! They did a great job showing us around the Blue Heron Bridge area and were very knowledgeable. Also very friendly and we will definitely be snorkeling with them in the future! They let us go at our own pace and we got to see a lot of different and cool sea creatures!

Thank SaraThomas15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

It was a really bad day to be kayaking ,but the tour guide was wonderful. He even had to stop and wait for the people who were haveng a hard time and used a tow line with some of them

Thank kittysback2play
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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