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“HANDICAP ACCESSIBLE ROOMS”

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Holiday Inn Express North Palm Beach - Oceanview
Ranked #1 of 2 Hotels in Juno Beach
Certificate of Excellence
Reviewed February 5, 2014

Being disabled, I am appalled @ a review by evidently an Able Bodied individual utilizing (1) of the FEW accessible rooms for the convience of her DOGS.
Then the audacity of recommending to other travelers to request a "Handicap Room" for convenience!!!!!!
Disabled individuals PAID a heavy price to finally receive some semblance of dignity. I am horrified @ the lack of respect by the guest along with the Holiday Inn Rep. who allowed this.
I will NOT be staying here.

Room Tip: Get there early in the day if you need a handicap accessible room
  • Stayed: February 2014, traveled with family
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Thank Crystal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this reviewResponded February 10, 2014

Dear Valued Guest,

Many of our reservations are made on line and we do not question anyone that request a handcap room.

If you would like to come back to our hotel, you can call me directly to make your reservation.

Sincerely,

Susan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (351)
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166 - 172 of 351 reviews

Reviewed January 25, 2014

Stayed at the HIE North Palm five nights over Thanksgiving. The rooms were very clean as was the rest of the hotel. Staff was helpful and friendly, even on Thanksgiving day when I'm sure they would have rather been home with their families. Complimentary breakfast was good with a nice variety and was constantly restocked. The eating area was a little small but it always seemed to work.
The location was very good with convenient access to shops and restaurants. The beach is close - a short walk no more than about a block.
Overall this was a great trip. Clean room, comfortable bed, nice staff and a good price. In my opinion, you can't go wrong staying here.

  • Stayed: November 2013, traveled with friends
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1  Thank MikeLVNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this reviewResponded January 29, 2014

Dear Valued Guest,

I am so pleased that you enjoyed your visit to the Holiday Inn Express Juno Beach hotel.
Your thoughtful comments are truly appreciated. We are always extremely delighted to hear such positive feedback from our guests.
We hope to have an opportunity to welcome you back the next time your travels bring you back to the area

Sincerely,

Susan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

This is the second time we've stayed at this hotel. Number one reason: they allow dogs, but charge $25/ night. Number two: they're really close to the dog beach and that is our favorite place to go. Also close: the Loggerhead Marine Life Center. A must-see if you like sea turtles. The reason I'm a little disappointed this time is probably the type of room we got. Last time we were in a handicapped accessible room which was a lot bigger. At least the bathroom was and it had a walk -in shower. Great to rinse the yorkies off after walking on the beach. This time, the bathroom was tiny and had very little space to put ANYTHING. After I moved my toiletries in, there was not even room for my husbands toothbrush. Not enough drawer space for clothes either. There was a fridge and a microwave but with the lack of storage space, our room looked like a war zone quickly. Not meant for long-term stays. Free breakfast with plenty of choices. Nice heated pool and work-out room. Staff is super friendly and helpful. Kees Restaurant across the street is phenomenal but pricy. The Fish Restaurant (on site) also has great food, not quite as expensive.
I do like this hotel and will stay there again. Maybe not bring as much stuff next time :)

Room Tip: Don't know if they take requests for specific rooms, but I would prefer the handicapped accessib...
  • Stayed: January 2014, traveled as a couple
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1  Thank Chrissy1966MN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this reviewResponded January 29, 2014

Dear Valued Guest,

I was thrilled to read your glowing review from your recent stay at Holiday Inn Express Juno Beach.
We are delighted that you enjoyed our delicious complimentary hot breakfast and our wonderful accommodations and amenities.
I appreciate your kind words regarding the staff at the hotel. We always appreciate the opportunity to recognize our associates for a job well done.
So glad that our location just steps from the beach worked out perfectly for your vacation.
Thank you again for your recommendation and we look forward to welcoming you back soon!
When you come back next time, you can always request the handi capped room.

Sincerely,

Susan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

Very clean and comfortable room, and well manicured property set the tone for our stay. Every staff member we ran into was very friendly and always greeted us with a smile. Front desk staff was top notch. Typical Holiday Inn Express hot complimentary breakfast which in our opinion is better than the other hotels in this class. All rooms have either a balcony, or patio. Plenty of hedges for patio privacy on the ground floor rooms.

When booking, location is a consideration. Our room was a ground floor double/double in building A, facing the center courtyard and pool area. The front door and the patio sliding door do little to keep out the outside noise. We heard everything including car doors slamming, (cars park within 10-15 feet of the door), as well as everyone's conversation as they walked by on both sides of our room. We were also next to the hotel laundry room. Not the guest laundry, but the room where the hotel linens are washed. Problem was, the dryer vent was next to our patio, and the fragrance being vented was overwhelming at times, rendered our patio unusable during those times. Not a deal breaker, but when I return, (and I will definitely stay here again), I personally would request a room in another building or on the second floor.

  • Stayed: November 2013, traveled with family
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1  Thank SailandScuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this reviewResponded December 9, 2013

Dear Vauled Guest,

I appreciate your kind words regarding the staff at the hotel. We always appreciate the opportunity to recognize our associates for a job well done.
I am disappointed that you did not like the location of your room. Please let us know the next time you are coming and we will put you in a different location.

Sincerely,

Susan

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Reviewed November 15, 2013

November 9 - 16, 2013...this hotel had it all, very close to beach, complimentary breakfast, very comfortable beds, lots of pillows, clean bathroom and very friendly. I wouldn't call it ocean view, the ocean is there but we were on the 2nd floor and you couldn't see it. That being said, it's just a very short walk to the beach. There are a lot of restaurants within walking distance and a CVS right across the street. It's just 18 minutes to the airport and 20 minutes to downtown Palm Beach. Right in the middle of everything. I would absolutely recommend this hotel to anyone traveling to Juno Beach. Another great feature is our room had a great refrigerator with tons of room in it and a microwave, which was great. Wonderful, clean pool, work out facilities, computer and printers in the lobby that are free to use. So many great reasons to stay at this very clean, lovely hotel.

Room Tip: Ask for pool view, has great view of the pool and gardens.
  • Stayed: November 2013, traveled with family
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1  Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this reviewResponded November 18, 2013

Dear Valued Guest,

I am so pleased that you enjoyed your visit to the Holiday Inn Express Juno Beach hotel.
Your thoughtful comments are truly appreciated. We are always extremely delighted to hear such positive feedback from our guests.
We hope to have an opportunity to welcome you back the next time your travels bring you back to the area.

Susan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

Located close to the beach, this is a typical HI Express set-up. The rooms are good size, but the bathrooms are way too small. They design is extremely poor as the bathrooms could have been made twice the size without impacting the room. The breakfast is standard HI Epress fare. The best part of the hotel is that it is only a two story facility, so you can have a top floor room without hiking a lot of stairs or a long elevator ride. The rooms are a little noisy, but the a/c hum can solve that problem.

  • Stayed: November 2013, traveled on business
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1  Thank Cal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this reviewResponded November 14, 2013

Dear Valued Guest,

I was extremely disappointed to see your review of our hotel.
Guest comments are highly valued and I take these reviews seriously and discuss guest praises and challenges with my staff on a regular basis.
We welcome the opportunity to address any issues during the guest's stay with us as we strive to provide an excellent guest service experience for all.
We do have deluxe rooms in our three story building that do have more space in the bathrooms.
We do hope that you will stay with us again.

Sincerely,

Susan

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Reviewed November 12, 2013

This was the first hotel on a road trip to Florida from Connecticut that we found was clean that also took pets.
Beds were comfortable it had a microwave and refrigerator. When we arrived the refrigerator wasn't working. We called and they had someone come and replace it that night.
Thank you Holiday Inn Express for providing a clean comfortable room and allowing pets.

Room Tip: Great choice for people with pets
  • Stayed: November 2013, traveled with friends
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Thank Margo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this reviewResponded November 14, 2013

Dear Valued Guest,

I am so pleased that you enjoyed your visit to the Holiday Inn Express Juno Beach hotel.
Your thoughtful comments are truly appreciated. We are always extremely delighted to hear such positive feedback from our guests.
We hope to have an opportunity to welcome you back the next time your travels bring you back to the area.

Sincerely,

suan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express North Palm Beach - Oceanview

Address: 13950 US Highway 1, Juno Beach, FL 33408-1632
Phone Number:
Location: United States > Florida > Juno Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Juno Beach
Price Range: $105 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express North Palm Beach - Oceanview 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
$5 million dollar renovation including brand new guest rooms completed in May 2010. Hotel is located 400 steps from the beach. Every room has a mini refrigerator, microwave and working desk. Complimentary Hot Breakfast complete with our Signature Cinnamon Rolls, free high speed internet, free parking, fitness center and complimentary use of a full gym across the street. Tropically landscaped outdoor pool, Priority Club Rewards ® points. All rooms have balconies, pet friendly, 100% non-smoking hotel. ... more   less 
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Also Known As:
Holiday Inn Express North Palm Beach - Oceanview Hotel Juno Beach
Holiday Inn Express Juno Beach
Holiday Inn Juno Beach
Juno Beach Holiday Inn

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