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“Great room. Overpriced. Snotty staff”

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Holiday Inn Express North Palm Beach - Oceanview
Ranked #1 of 2 Hotels in Juno Beach
Certificate of Excellence
Florida
Level 5 Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Great room. Overpriced. Snotty staff”
Reviewed March 17, 2013

I recently stayed at the Holiday Inn Express while on business in Juno beach. The hotel was booked so prices were ridiculously high for a holiday inn e press. But I understand...supply and demand. The rooms, although old building, were all recently updated and remodeled to HI standards. Breakfast was horrendous! We went down at 7:45am. Coffee almost empty. No eggs, no meats. No proteins. There was gravy but no biscuits. And one sweet roll. There was one woman working the food area and she was in absolutely no hurry to accommodate guest. (Many were waiting) actually, several of the guest were joking that she couldn't move slower if she tried! One guest, a man, was very irritated. He was there with his family, kids hungry, etc. He asked the woman at the front desk if anything could be done. The woman said no. And kep shuffling her papers (there were no other guests at the desk) When he complained, she said, "we'll it is free!" The man replied "it's not free, it's included with the room...there is a difference. We stayed here because we knew it included breakfast". Ten minutes later (I'm waiting for eggs) another man ask the same woman at desk. Her answer to him, which I couldn't hear made him so angry, he walked out saying he was going to McDonalds. The hotel was obviously booked (there was a big art show in town) they should have planned accordingly. I finally left without getting anything to eat. More than the lack of "free breakfast" it was the staffs inability to help at all.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wackywoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, March 19, 2013
Dear Valued Guest,

On behalf of the Holiday Inn Express Juno Beach hotel, I was truly sorry to this review.
We take all guest comments seriously and continuously make efforts to use any less than perfect reviews as training and coaching opportunities for our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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347 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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English first
Emerald Isle, North Carolina
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 17, 2013

Because of a reservation snafu (not sure who's to blame . . . it's life, stuff happens, we're over it), we stayed one night, had to stay elsewhere one night, and then checked back in for 2 more nights. This is a clean, secure, efficient & well-managed property. Any stay this close to the ocean and conveniently located is going to get an above-average room rate. Review your Busin. Admin. 101 text book. It is, in this reviewer's opinion, commensurate with comparable properties. The staff was helpful, friendly & accomodating. Our rooms were modern, clean and ergonomic, with a nicely concealed microwave and mini-fridge. The breakfast was fresh and appetiZing, with GREAT coffee. To the gentleman working the front desk Saturday, March 16, around 2:00pm, your friendliness and help did not go unappreciated. Thank you!! To the ladies working diligently trying to keep so many hungry (some impatient) guests satisfied, your smiles, greetings and hustle did not go unappreciated. Thank you!! Thanks HIE!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pirate1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, March 18, 2013
Dear Value Guest,

Thank you for the wonderful comments regarding our staff. I will make sure they all see what you hae written.
We are very happy you enjoyed your stay with us and we do hope you come again. The next time you make a reservations you can call me directly and I can assist you. We will then send you a copy of the reservation to make sure everything is correct.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 3, 2013

I recently stayed in an ocean view suite at the Juno Holiday Inn. The rooms have improved since my last visit, with the beds and pillows being very comfortable, you actually had an assortment of soft to firm pillows on the bed.
While the breakfast is complimentary it is not the most appetising, especially the hot food.
overall though a comfortable enough stay but at $270 plus a night not the cheapest.

Room Tip: Go for block C ocean view.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jervis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, March 4, 2013
Dear Valued Guest,

I am happy you like the renovations we have done to our rooms.
Rate always change on our rooms depending what time of year you visit us.
We do hope you come again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen UK
Level 6 Contributor
103 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed February 22, 2013 via mobile

Should really be 3.5 as the room we got which was a one bedroom suite ocean view was very good and quiet, with a lovely view, but we felt the other aspects such as breakfast and staff friendliness was just average.
We did not participate in the hot items provided at breakfast as they did not seem appetising to us compared to the last two hotels we had breakfast in (Drury Inn Orlando and Radisson UK.) Don't look forward to getting entry to your room before the official time as we often do at other Holiday Inn Express hotels, even if you are members of their priority club.

Stayed February 2013, traveled as a couple
Helpful?
2 Thank KenTripUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, February 25, 2013
Dear KenTripUK,
.
Once again, we value your business and sincerely hope that you may give us another opportunity to show you that we can provide the type of vacation experience that you expect while staying at the Holiday Inn Express Juno Beach hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanover, Pennsylvania, United States
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 23, 2013

We stayed here for a weekend. Staff was wonderful, free tea and coffee 24 hours a day in the lobby, breakfast was very nice and included bacon and sausage, room was clean and more than adequate. Very short walk to the beach and they even loaned us chairs to use while we were at the beach. Would highly recommend this to anyone staying in the area.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, January 25, 2013
Dear Karen,

Thank you for taking the time for writing this wonderful review about our hotel. We re so happy you enjoyed your stay. Please come back and visit us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Oswego, Oregon
Level 6 Contributor
121 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 19, 2013

Stayed here during a family get-together. Location is half a block from the beach - beach is a public beach without all the high-rise development and very pleasant to walk the beach. Rooms are slightly dated but clean and beds were okay. Breakfast was okay - "omelets" were slightly dry and rubbery and hard boiled eggs were tasteless. Pancakes were okay, as were scrambled eggs and bacon. Have stayed there before and would stay again. Staff very friendly and pleasant.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ColoAvsPuckhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, January 21, 2013
Dear Valued Guest,

I am so pleased that you enjoyed your visit to the Holiday Inn Express Juno Beach hotel.
Your thoughtful comments are truly appreciated. We are always extremely delighted to hear such positive feedback from our guests.
We hope to have an opportunity to welcome you back the next time your travels bring you back to the area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach Gardens, Florida
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 16, 2013

Great room very clean , staff was very friendly , complimentry breakfast was very goods. walking distence to the beach with private entrence . beach was empty feels like your own private beach. plenty to do around town weather you weant to visit loggerhead and see the sea turtle rescues or go out to dinner. across the street you have amazing breakfast place called the juno beach cafe and a few doors down from that you have the best wings i have ever had at the thursty turtle bar and grill

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, January 21, 2013
Dear Mike,

I was thrilled to read your glowing review from your recent stay at Holiday Inn Express Juno Beach.
We are delighted that you enjoyed our wonderful accommodations and amenities.
I appreciate your kind words regarding the staff at the hotel. We always appreciate the opportunity to recognize our associates for a job well done.
So glad that our location just steps from the beach worked out perfectly for your vacation.
Thank you again for your recommendation and we look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express North Palm Beach - Oceanview

Property: Holiday Inn Express North Palm Beach - Oceanview
Address: 13950 US Highway 1, Juno Beach, FL 33408-1632
Phone Number:
Location: United States > Florida > Juno Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Juno Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express North Palm Beach - Oceanview 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
$5 million dollar renovation including brand new guest rooms completed in May 2010. Hotel is located 400 steps from the beach. Every room has a mini refrigerator, microwave and working desk. Complimentary Hot Breakfast complete with our Signature Cinnamon Rolls, free high speed internet, free parking, fitness center and complimentary use of a full gym across the street. Tropically landscaped outdoor pool, Priority Club Rewards ® points. All rooms have balconies, pet friendly, 100% non-smoking hotel. ... more   less 
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Also Known As:
Holiday Inn Express North Palm Beach - Oceanview Hotel Juno Beach
Holiday Inn Express Juno Beach
Holiday Inn Juno Beach
Juno Beach Holiday Inn

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