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“Poor Wireless Internet Speed”

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Holiday Inn Express North Palm Beach - Oceanview
Ranked #2 of 2 Hotels in Juno Beach
Certificate of Excellence
Tulsa, OK
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Poor Wireless Internet Speed”
Reviewed March 20, 2011

We stayed here six days and enjoyed most of the experience. The rooms were clean and attractive. The breakfast was good except for problems with frequent empty caffeinated coffee pots.

The biggest problem with our stay was poor wireless speed making internet viewing difficult. Minimum high speed service is 1 megabits per second. At this hotel, using speedtest.net I was getting download speeds as low as .05 megabits per second. I notified the manager who had the internet service provider (eHost) call me back. After restarting my device the rate increased to .30 megabits per seconds. He said that was good enough--they target .512 for this hotel but seemed happy with .30 megabits.

I got speed this high in the 1990s with a dial up modem. If wireless internet speed is important for your stay I would avoid this hotel.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BillTulsa_OK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theresagio, Manager at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, April 13, 2011
Dear Guest,
Thank you for taking the time to post your review of the Holiday Inn Express Juno Beach hotel.
We are not aware of any technical issues with our wireless internet service and we offer this guest our most sincere apologies for their inconvenience.
We value the feedback from all guests and we have shared this review with our staff and management as training and coaching opportunities to further improve our service in the future for all of our guests.
We appreciate your business and sincerely hope that you consider giving us another opportunity to provide a wonderful guest experience for you.
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335 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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nc
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 18, 2011

Such a basic need was overlooked in the lengthy renovations. Frustrating to say the least. Please ditch the picture in the bath in favor of practicality. Missed the lovely white-haired lady at breakfast, and hope she is still there. Had quite a wait for the coffee to be replenished in her absence . Still love the location, however.

Stayed March 2011, traveled as a couple
Helpful?
Thank biddybelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theresagio, Manager at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, April 12, 2011
Dear Guest,
Thank you for your review of the Holiday Inn Express Juno Beach hotel.
Guest comments are highly valued and taken very seriously by our management team.
We completed a complete transformation last year of our guest rooms, courtyard, and pool area and we love for our guests to enjoy our tropical paradise so close to the beach.
I was concerned with the comment regarding the renovation of our guest bathrooms.
The lack of a towel rack in the bathroom was changed by the corporate office at Holiday Inn for all new and renovated hotels.
Guests would pull down on the rack to reach for the towel and over a period of time, this would become loose from the wall and become a safety issue for guests.
The resolution was to roll the towels and place them in the vanity area under the sink.
Patricia is still our hostess during our complimentary breakfast hours and we are so sorry that you missed her during your stay. Thank you for mentioning her from your previous stay.
We value the feedback from all guests and use these comments for staff recognition as well as an ongoing training tool to further improve our service in the future.
Again, thank you for taking the time to post your review and we look forward to your next stay with us when your travel needs bring you back to the area.
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minot
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 9, 2011

This hotel exceeded my expectations and I will definitely go back. Although it's not on the beach it's a easy walk. The area is safe, clean with beautiful homes and it has a very friendly walk/bike path and the beach is AWESOME. Across the hotel is The Thirsty Turtle Bar which is a great place to grab a bite to eat but if your looking for fine dining you must try Kee's Grill, It has amazing food and you can also walk to it. The hotel rooms are modern and clean. We loved the balony and our room looked toward the ocean. Great place to relax.
The morning continental breakfast was very well done and we also enjoyed the wonderful pool! There's plenty of golf and shopping.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank golf207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theresagio, Manager at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, March 14, 2011
golf207,
On behalf of the hotel, I would like to thank you for taking the time to post your review of the Holiday Inn Express Juno Beach hotel.
We are delighted that our hotel location so close to the beach, golf, and shopping worked out so well for your travel needs during your stay with us in February.
I appreciate your kind words regarding our accommodations as it is great to see the hard work of our Housekeeping staff recognized so nicely in your review.
Our goal is to provide excellent service to all guests and we are so thrilled that we exceeded your expectations during your stay.
Thank you again for taking the time out of your day to post your review, it is greatly appreciated.
When you travel back to the Jupiter/Juno Beach area, it would be our pleasure to welcome you back to the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 3, 2011

walk to the beach. CVS across the street. about 5 miles from I-95. not bad. room was adequate. nice private balcony. the smallest bathroom i've ever seen. breakfast was standard for this type of place (but the worst OJ ever.... in FL no less!). price was good (130/night on weekend). not a stand out place. but not bad. bed was only average.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msingMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theresagio, Manager at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, March 7, 2011
Dear Valued Guest,
Thank you for your review of the Holiday Inn Express Juno Beach hotel.
Glad that our convenient location close to the beach worked out well for you this year.
Guest comments are highly valued and taken very seriously by our management team.
We regret that we were not able to completely exceed this guest's expectations during their stay. I have shared this review with our staff and management as training and coaching opportunities to further improve our service in the future for all of our guests.
Again, thank you for taking the time to post your review and we look forward to your next stay with us when your travel needs bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
55 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 12, 2010

This hotel is an older beach hotel.
A couple of blocks from the beach. Juno Beach was fairly nice, but not to busy in early December.
Very nice heated pool and workout room.
Free breakfast which was a typical hotel breakfast (rubbery eggs).
We had a issue with the toilet where it continued to flush but maintenance did fix it after about 30 minutes.
Overall a nice hotel near the beach and if the rate was right, I would choose it again.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trip12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NEVADA
2 reviews
Reviewed December 10, 2010

This place is perfect , CVS next door, very good surfing, i was surfing whit PROS,
Publix 1/2 mile and Patricia this lady is wonderful, the room was great good size,
a ++++++++++ beach 400 steps away!! free wifi, free aprking, free breakfast !!!

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank THELAKESDr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 4, 2010

When I checked in at 4pm my room was not ready however the front desk gave me the first available room same or better than I reserved. This worked out in my favor so, it helped to forget the waiting after a long drive with a pet. The hotel is pet friendly and considering this, it was pretty clean.
The hotel grounds are nice, walking distance to one of the nicer beaches in the area. If your balcony faces the back you will enjoy a nice ocean breeze. The area is pretty safe, entrance to the building requires a key card, and I felt very safe as a single woman. The staff was very accomodating. There are great restaurants and a drug store in walking distance.
This was not a new as some of the hotels in this chain in south Florida so, it is not a nice & clean as is typical of the chain but, it was fairly clean & comfortable. The bed was firm but, not fancy (no pillowtop). Pillows were synthetic material with enough of them that you can find one to suit.
In general, I would stay here again.

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 600ccbugslayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theresagio, Manager at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, August 6, 2010
Thank you for your review of the Holiday Inn Express Jupiter/Juno Beach Oceanview.
I am so glad that you and your furry family member enjoyed your recent stay at our newly renovated hotel. Our apologies that your guest room was not available after you had a long drive to our hotel.
It was our pleasure to upgrade you to the best available room.
Thank you for your kind words regarding our staff, tropical courtyard outside area, and our wonderful accommodations.
With stores, restaurants, and the beach just within a very short walking distance, we are so glad that our hotel was well suited to your travel needs.
We look forward to your next stay with us again and thank you again for sharing your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express North Palm Beach - Oceanview

Property: Holiday Inn Express North Palm Beach - Oceanview
Address: 13950 US Highway 1, Juno Beach, FL 33408-1632
Phone Number:
Location: United States > Florida > Juno Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Juno Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express North Palm Beach - Oceanview 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
$5 million dollar renovation including brand new guest rooms completed in May 2010. Hotel is located 400 steps from the beach. Every room has a mini refrigerator, microwave and working desk. Complimentary Hot Breakfast complete with our Signature Cinnamon Rolls, free high speed internet, free parking, fitness center and complimentary use of a full gym across the street. Tropically landscaped outdoor pool, Priority Club Rewards ® points. All rooms have balconies, pet friendly, 100% non-smoking hotel. ... more   less 
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Also Known As:
Holiday Inn Express North Palm Beach - Oceanview Hotel Juno Beach
Holiday Inn Express Juno Beach
Holiday Inn Juno Beach
Juno Beach Holiday Inn

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