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“Outstanding Employees and Service”

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Holiday Inn Express
Certificate of Excellence
GreenLeadersBronze level
Reviewed August 1, 2012

The physical hotel was wonderful, especially the beds AND the morning breakfasts; however it was the staff that set it apart. We were there for medical reasons but have stayed there in the past due to location in visiting relatives and of course, being close to the beach restaurants was very appealing. My husband and I were so impressed by JOSH HODGE, front desk manager who did everything I need from keeping frozen ice packs in their freezer (I would ask for them 3 x per day and then return them to put in their freezer again) that my husband needed recovering from surgery to giving me the easiest and clearest directions to that hugh mall, St JOhns Town Center. Josh is certainly an asset to this nice, clean hotel. We are returning in Sept. and will return other times. We look forward to seeing Josh each time but I have an idea he may go up in management and we would be proud for him. Also, JEREMY(dont' recall last name) was very helpful and he helped with ice packs. Also, another man(don't know name) who was taller and wore glasses who worked at front desk was nice and helpful. All employees that had interaction with us were polite. The GM was also nice but we didn't meet him until the end of our stay. Clean.......friendly.......and LOCATION, LOCATION, LOCATION!

Room Tip: Ground floor is great if you have any health issues and you are close to front desk and breakfast.
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  • Stayed: July 2012, traveled with family
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Thank Earl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgm99, Guest Relations Manager at Holiday Inn Express, responded to this reviewResponded August 6, 2012

We are glad to note that your stay at our property was further enhanced by the personal touch of our staff and we would like to thank you for your positive feedback. It would be our pleasure to serve you during your future visits.

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382 - 388 of 488 reviews

Reviewed July 28, 2012

Out of our 15 day, 10 State motorcycle trip this was far and above the best place we stayed. I had no idea what to expect. The was an amazing clean modern comfortable place to stay. Very close to the beach and great restaurants around. Very very good breakfast too.

  • Stayed: July 2012, traveled as a couple
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1  Thank dhornick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsGuy, General Manager at Holiday Inn Express, responded to this reviewResponded October 11, 2012

We are thrilled that we beat out the other 14 or so hotels on your trip. We know that traveling (especially by motorcycle) can be daunting and we do whatever we can to make your stay great. It looks like we succeeded for your trip. Next time you're passing through or coming to Jacksonville, please swing back by!

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Reviewed July 25, 2012

This is a newer property, very clean and well kept up. Even though it is a busy hotel with people constantly around, the lobby areas were always clean. The front desk staff was very friendly and helpful. The breakfast area was well stocked and the food smelled delicious. This HIE added the extra touch of having "real" plates and cups at breakfast, rather than just paper and plastic serveware. Sometimes the small things make a difference. I would certainly stay here again.

  • Stayed: July 2012, traveled on business
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Thank ca_davies1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgm99, Guest Relations Manager at Holiday Inn Express, responded to this reviewResponded July 30, 2012

It was wonderful to have you at Holiday Inn Express and thank you very much for such encouraging feedback. We look forward to having you stay with us in future.

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Reviewed July 20, 2012

I have stayed at a lot of Holiday Inns and this is the best one ever! It is a few blocks from the beach but is perfect. It is a newer hotel and kept spotlessly clean. I have stayed at 4 Holiday inns in jacksonville and this is the nicest and closest to the beaches. The desk staff were not very friendly, but reasonably nice.

Room Tip: The kids suite is very neat if you have kids!
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  • Stayed: July 2012, traveled solo
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Thank Amethyst-King
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsGuy, General Manager at Holiday Inn Express, responded to this reviewResponded October 11, 2012

Glad we could be one of your favorite Holiday Inn Expresses! We know there are lots of choices in Jacksonville (and the beaches) and are thankful you chose us. From the sound of it, we'll be seeing you again soon! Thanks again for the great compliments!

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Reviewed July 16, 2012

Dear General Manager,

I want to say thank you to you and your very attentive and customer savvy staff for accomodating my family and I this past weekend. We traveled from NC and had a wonderful first impression of Jax Beach. Special thanks go to Megan for her friendly and caring attidude as well as her above and beyond customer service. Special thanks also go to Shawn and Mike for helping to make our stay a happy and memorable one. This experience makes me proud to be a part of the IHG family as I am an AGM of a Holiday Inn Express & Suites in NC. This was our first stay with you and plan to return many more times in the future!

Best Regards,

S. Smith

  • Stayed: July 2012, traveled with family
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Thank Shannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsGuy, General Manager at Holiday Inn Express, responded to this reviewResponded July 18, 2012

Ms. Smith,

Thank you so much for staying with us and leaving such a great review. As a fellow hotelier, your comments are especially appreciated. We're glad your stay was great and hope to see you a fifth, sixth or seventh time!

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Reviewed July 13, 2012

Friendly staff upon arrival and throughout our stay, except for one lady who seemed to be the GM or DOS and ignored us when we approached her. I won't let that one person change how I felt about the rest of our stay however. The rooms were very nice, updated, and clean. Great location near shops and restaurants and just minutes from the beach. If you stay here TacoLu's is a must. Great restaurant with fresh food and delicious margaritas and about a 2 minute walk from the hotel.

  • Stayed: June 2012, traveled with family
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Thank Michele H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsGuy, General Manager at Holiday Inn Express, responded to this reviewResponded July 18, 2012

Michele,

Thanks for your input regarding your stay with us. We're glad you enjoyed everything. We're still trying to figure out who may have ignored you. We have no DOS and our GM is a guy....but regardless, we will still try to figure it out so nothing like this could happen. We hope to see you again soon and we'll probably cross paths at TacoLu as it's definitely one of our favorites as well! Happy travels!

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Reviewed July 10, 2012

I stayed at this hotel for a guys weekend away, and the hotel was very nice. Staff was attentive and was very helpful. Breakfast was nice, only a few minutes from the beach. Near restaurants and grocery store. Only downfall might be the pool...not very big. But who needs a pool when your minutes from the beach!!!

  • Stayed: April 2012, traveled with friends
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1  Thank JamieAkron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsGuy, General Manager at Holiday Inn Express, responded to this reviewResponded July 18, 2012

Jamie,

Thanks for such a great review. We're glad your guys' weekend was a success and hope to see you again on your next adventure! Thanks again for all the kind words!

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Additional Information about Holiday Inn Express

Address: 1101 Beach Blvd, Jacksonville Beach, FL 32250-3446
Phone Number:
Location: United States > Florida > Jacksonville Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Jacksonville Beach
#2 Romantic Hotel in Jacksonville Beach
#3 Family Hotel in Jacksonville Beach
#4 Business Hotel in Jacksonville Beach
#6 On the Beach Hotel in Jacksonville Beach
Price Range: $133 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
This 82 room hotel is a few short blocks from the beach. With deluxe amenities like flat panel televisions and free wifi throughout the hotel, the Holiday Inn Express - Jacksonville Beach is the best hotel for any traveler. Our hotel is located in close proximity to the Mayo Clinic Hospital, Naval Station Mayport and the beach. We offer complimentary shuttle service to/from the Mayo Clinic. Our award winning hotel is always ranked top in the area by our guests! ... more   less 
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Also Known As:
Holiday Inn Express - Jacksonville Beach Hotel Jacksonville Beach
Holiday Inn Jacksonville Beach
Jacksonville Beach Holiday Inn

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