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Holiday Inn Express
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Reviews (508)
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All reviewsmayo clinicbunk bedsseparate tubglass showerfront deskkids suitepancake machinebeach blvdhalf milegreat hotelthe breakfast areawalk in showerdecent breakfastvisit familygreat staffvery clean hotelrooms are spacious
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402 - 407 of 508 reviews
Reviewed July 28, 2012

Out of our 15 day, 10 State motorcycle trip this was far and above the best place we stayed. I had no idea what to expect. The was an amazing clean modern comfortable place to stay. Very close to the beach and great restaurants around. Very very good breakfast too.

  • Stayed: July 2012, traveled as a couple
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1  Thank dhornick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsGuy, General Manager at Holiday Inn Express, responded to this reviewResponded October 11, 2012

We are thrilled that we beat out the other 14 or so hotels on your trip. We know that traveling (especially by motorcycle) can be daunting and we do whatever we can to make your stay great. It looks like we succeeded for your trip. Next time you're passing through or coming to Jacksonville, please swing back by!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2012

This is a newer property, very clean and well kept up. Even though it is a busy hotel with people constantly around, the lobby areas were always clean. The front desk staff was very friendly and helpful. The breakfast area was well stocked and the food smelled delicious. This HIE added the extra touch of having "real" plates and cups at breakfast, rather than just paper and plastic serveware. Sometimes the small things make a difference. I would certainly stay here again.

  • Stayed: July 2012, traveled on business
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Thank ca_davies1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgm99, Guest Relations Manager at Holiday Inn Express, responded to this reviewResponded July 30, 2012

It was wonderful to have you at Holiday Inn Express and thank you very much for such encouraging feedback. We look forward to having you stay with us in future.

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Reviewed July 20, 2012

I have stayed at a lot of Holiday Inns and this is the best one ever! It is a few blocks from the beach but is perfect. It is a newer hotel and kept spotlessly clean. I have stayed at 4 Holiday inns in jacksonville and this is the nicest and closest to the beaches. The desk staff were not very friendly, but reasonably nice.

Room Tip: The kids suite is very neat if you have kids!
  • Stayed: July 2012, traveled solo
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Thank Amethyst-King
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsGuy, General Manager at Holiday Inn Express, responded to this reviewResponded October 11, 2012

Glad we could be one of your favorite Holiday Inn Expresses! We know there are lots of choices in Jacksonville (and the beaches) and are thankful you chose us. From the sound of it, we'll be seeing you again soon! Thanks again for the great compliments!

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Reviewed July 16, 2012

Dear General Manager,

I want to say thank you to you and your very attentive and customer savvy staff for accomodating my family and I this past weekend. We traveled from NC and had a wonderful first impression of Jax Beach. Special thanks go to Megan for her friendly and caring attidude as well as her above and beyond customer service. Special thanks also go to Shawn and Mike for helping to make our stay a happy and memorable one. This experience makes me proud to be a part of the IHG family as I am an AGM of a Holiday Inn Express & Suites in NC. This was our first stay with you and plan to return many more times in the future!

Best Regards,

S. Smith

  • Stayed: July 2012, traveled with family
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Thank Shannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsGuy, General Manager at Holiday Inn Express, responded to this reviewResponded July 18, 2012

Ms. Smith,

Thank you so much for staying with us and leaving such a great review. As a fellow hotelier, your comments are especially appreciated. We're glad your stay was great and hope to see you a fifth, sixth or seventh time!

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Reviewed July 13, 2012

Friendly staff upon arrival and throughout our stay, except for one lady who seemed to be the GM or DOS and ignored us when we approached her. I won't let that one person change how I felt about the rest of our stay however. The rooms were very nice, updated, and clean. Great location near shops and restaurants and just minutes from the beach. If you stay here TacoLu's is a must. Great restaurant with fresh food and delicious margaritas and about a 2 minute walk from the hotel.

  • Stayed: June 2012, traveled with family
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Thank Michele H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsGuy, General Manager at Holiday Inn Express, responded to this reviewResponded July 18, 2012

Michele,

Thanks for your input regarding your stay with us. We're glad you enjoyed everything. We're still trying to figure out who may have ignored you. We have no DOS and our GM is a guy....but regardless, we will still try to figure it out so nothing like this could happen. We hope to see you again soon and we'll probably cross paths at TacoLu as it's definitely one of our favorites as well! Happy travels!

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