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“Jacksonville Holiday Visit”

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Best Western Oceanfront
Certificate of Excellence
Reviewed December 30, 2013

The Best Western in Jacksonville Beach was a good value but we would probably not stay there again. Overall the customer service was just average and the staff was not all that friendly, but they were not rude. The room was a bit small and the closet was almost inaccessible. The breakfast was very minimal in offering and there wasn't much worth eating.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank lewprop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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539 - 545 of 828 reviews

Reviewed December 29, 2013

Some improvements from our last visit prompted an updated review.

We were pleased to see safety concerns we brought up last time were addressed, as well as other items that were detailed on this site from other patrons.

Our favorable impression soon reverted back to our initial thoughts, though, when we got into the room.

It was obviously not cleaned well, since we found a stick of deodorant on the desk chair, and what looked like blood stains on the sheets.

As stated earlier, part of the hotel overlooks an office building. We were able to clearly see into the offices (enough to be able to read text on the computer!) and can only assume the workers can, in turn, see into the rooms through the flimsy curtains. This is unsettling.

The hot water was not working when we arrived, which was awkward.

The surrounding area is run-down, and we did not feel safe to go out at night. We were able to walk on the beach the next morning, however, which was pleasant.

The front desk staff were quite cordial and friendly.

Bottom line, the location is great, and the hotel is fine for one night. Any longer, we would suggest you opt for a nicer hotel.

  • Stayed: December 2013, traveled with family
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Thank Gaseoustania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgm99, Manager at Best Western Oceanfront, responded to this reviewResponded January 4, 2014

Thank you for taking the time to write a review. We did have the water heater malfunction but it was repaired later that afternoon. We apologize for the lapse in housekeeping and assure you that we will review the housekeeping procedures with our staff. We have exciting changes planned at the hotel for 2014 and hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2013

We reserved a standard room with two queen beds via Hotels.com for a fair price. Upon arriving Christmas Eve the desk clerk offered us a free upgrade. Our new room included a private jacuzzi, mini kitchen with marble countertop and sink, view of the ocean and a quality king size bed. Wonderful!

We were also pleasantly surprised by the surrounding area. Nice walkways, shops and restaurants within walking distance, all amenities a person could need were right there. Of course we were limited by the holiday hours, but still had plenty to choose from.

  • Stayed: December 2013, traveled as a couple
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1  Thank scuber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgm99, Guest Relations Manager at Best Western Oceanfront, responded to this reviewResponded December 29, 2013

We are happy that you enjoyed your Christmas with us and were able to offer you an upgrade. The Best Western is indeed located close to some of the best dining and shopping in Jacksonville Beach and it would be our pleasure to welcome you back soon.
Happy Holidays!!

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Reviewed December 21, 2013

Great location right on beachfront boardwalk with walkways over the dunes to the sand and surf, couple blocks from the fishing pier. Friendly, helpful staff (everyone we encountered in Jacksonville was friendly!), upgraded our room when we mentioned our extended (10 days) stay to a large King on side away from street with sliver of ocean view balcony. (Avoid street side rooms as daytime truck delivery trucks and nighttime bar revelers can be quite noisy.). Room furnishings were updated & comfortable including bar area/kitchenette ..... and large jacuzzi tub in living area!?? Bathroom was dated & in need of upgrade with vey basic grade towels, but housekeeping staff did good job. Plus was free use of fitness room in newly upgraded/reopened sister Four Points hotel 2blocks away. Well located mid-beach with several good chain and independent restaurants within easy walking. Immediate area around hotel has several very active bars-imagine area is hopping during spring break - and we confined our outings to early evenings and the street side edges of sidewalks.....did not encounter any problems during our stay. An overall great value .

Room Tip: Avoid street side rooms as the daytime delivery truck & nighttime bar traffic can be noisy
  • Stayed: December 2013, traveled as a couple
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Thank NHJudy66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgm99, Guest Relations Manager at Best Western Oceanfront, responded to this reviewResponded December 25, 2013

Thank you for taking time and posting a review. We are happy to learn that our staff and their services impressed you and that you could enjoy the ocean views.
We look forward to having you with us again. Happy holidays!!

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Reviewed December 17, 2013

This hotel is on the boardwalk, at the edge of the ocean. Most rooms have ocean views with a balcony. Parking is covered, with a gate to boardwalk/ocean beach at back of property. Room was large with a king, a great desk for computer with plenty of plugs for charging devices. Our ocean view was to the south with a view also of the common area of Jacksonville Beach, lit with a Christmas display of lights using lifeguard chairs. Quiet location with numerous restaurants, bars and shops nearby all within easy walking. A fantastic sports bar is close by. Although stayed only 1 nite, it was fantastic.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank JandEMinden_Nevada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2013

There are very few beach front hotels in this area but we chose the BW due to membership. Employees were very helpful. We were upgraded to a beachfront room due to membership. The outside of hotel is a little tired - very orange - but the rooms appear to have been redone. Very nice. The deck was small but could keep the door open and enjoy the ocean breeze and sounds. Great beachfront walk. Breakfast the usual BW fare. Small pool. Would stay again.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2013

From check in to check out the quality of service provided was absolutely wonderful!! Angie, Jaime and Ariel went above and beyond to provide us with everything we needed!! Nice clean room, always had enough towels, convenient beachfront location, super clean, great free breakfast, wonderful security, warm outdoor pool and I could go on and on!!! If you are planning a trip to Jacksonville this is the perfect place to stay hands down! AA+++++++

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Tanya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Oceanfront

Address: 305 1st Street North, Jacksonville Beach, FL 32250-6908 (Formerly BEST WESTERN Oceanfront)
Phone Number:
Location: United States > Florida > Jacksonville Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Jacksonville Beach
#6 Business Hotel in Jacksonville Beach
Price Range: $129 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Oceanfront 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
Located in the heart of Jacksonville Beach, the Best Western Oceanfront is surrounded by restaurants, shops and nightlife, as well as facing the beautiful Atlantic Ocean. We are convenient to Freebird Live concert venue and offer a complimentary shuttle to the Mayo Clinic Hospital with reservations at the front desk. Oceanfront rooms available. ... more   less 
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Also Known As:
Best Western Oceanfront Hotel Jacksonville Beach
Best Western Hotel Oceanfront
Best Western Jacksonville Beach
Jacksonville Beach Best Western

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