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Hampton Inn Jacksonville/Ponte Vedra Beach-Mayo Clinic Area
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Reviews (805)
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All reviewsmayo clinicmarsh landingfront deskshuttle serviceshopping and restaurantsstay there againroom was cleanhome away from homeeasy accessvery nice hotelconvenient locationwafflesgreat place to stayshort drivegreat staffcomplimentary breakfastexcellent stay
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658 - 663 of 805 reviews
Reviewed October 2, 2013

We have stayed off and on at this Hampton since 1999. We had a hot tub room this time. It was fine except the hot tub unit the next floor up was a problem. It started at 2130 the unit was so loud we had to crank up our TV in order to watch it. We called down to the front desk and they sent up a maintenance man and he was surprised at the noise level. Finally it turned off around 2210. Then it started up again at 0545 . Had no choice but to get up .
We told the front desk of the problem.They confirmed there was a noise problem. They did the 100 per cent money back policy and credit our credit card. This is the first time in fifteens years of using the Hilton Chain that I had ever had a problem. They did the right thing . Good for them.

  • Stayed: September 2013, traveled as a couple
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Thank Tom R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Hampton Inn Jacksonville/Ponte Vedra Beach-Mayo Clinic Area, responded to this reviewResponded October 10, 2013

Dear Tom:

We greatly appreciate your repeat business over the years. Our staff did what our guests expect which was to honor the 100% Satisfaction Guarantee.

Our Chief Engineer is looking how to prevent that noise so that future guests will not be disturbed.

Thank you again,

Mike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

What a wonderful stay. Everything was so clean. Breakfast was delicious. Front desk clerk, John, was very helpful in giving local information. General Manager Mike Rind was so polite and helpful in suggestions. Walking distance to many different shopping plaza.

Room Tip: Our room overlooked the shopping plaza. It was nice to see what was around us.
  • Stayed: September 2013, traveled as a couple
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Thank jgrandsts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Hampton Inn Jacksonville/Ponte Vedra Beach-Mayo Clinic Area, responded to this reviewResponded October 10, 2013

Dear jgrandsts:

Thank you for the positive feedback. Thank you for your business!

Sincerely,

Mike R
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

As a former owner/Chef of a AAA three diamond Inn property on the Chesapeake Bay, I must mention my most recent stay at this property. Fabulous...The management staff, Mike and Marley have got what it takes in guest service. This is a great value folks. The location, amenities and rooms are are all very nice. They provide a wonderful breakfast and an occasional happy hour reception in the lobby which was a real treat. We had a short distance to our work location which the GM Mike arranged, complimentary transportation daily for us..wow. Keep up the good work, I'll be back.

  • Stayed: September 2013, traveled on business
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Thank tilghmanguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Hampton Inn Jacksonville/Ponte Vedra Beach-Mayo Clinic Area, responded to this reviewResponded October 10, 2013

Dear tilghmanguy:

Thank you for taking the time to share your thoughts about your recent stay! We will continue to provide outstanding service, with a comfortable stay, every time guaranteed!

Looking forward to having you stay with us again.

Regards,

Mike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

I travel all over the country. Whenever possible, I stay in Hampton Inns. This is by far the best experience I've ever had at a Hampton or a business stay hotel. Great location! The staff is the most accommodating and friendly in aggregate I've ever met. Particularly the GM Mike, front desk Maria, and breakfast area Alecia. They are great! I stayed for 7 days this week and I've felt very at home. Managers reception Thursdays and Mondays, is great. Very nice area of town with a GREAT restaurant/bar next door called StoneWood Grill and Tavern. Hotel if very clean and modern.

  • Stayed: September 2013, traveled on business
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Thank ARemm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Hampton Inn Jacksonville/Ponte Vedra Beach-Mayo Clinic Area, responded to this reviewResponded October 10, 2013

Dear Andrew:

Glad to hear that our team treated you like "family"! Our team makes it "Hampton'!
We look forward to your next stay.

Sincerely,

Mike
General Manager

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Reviewed September 19, 2013

Stayed here from out of state while attending a music concert in St Augustine. When my sister and I found ourselves without a car and unable to get to St Augustine, the staff helped us research taxi options and prices and then tried to get us a rental car to save on expenses. Although that option did not pan out, they were extremely helpful and informative. They definitely went above and beyond. All the employees we encountered from the front desk to the cleaning staff were awesome!

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Hampton
Thank Sarah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Hampton Inn Jacksonville/Ponte Vedra Beach-Mayo Clinic Area, responded to this reviewResponded October 10, 2013

Dear Sarah:

It was our team's pleasure to provide awesome guest service. I am sure the concert was awesome and glad that you enjoyed your stay.

Sincerely,

Mike R
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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