My sister, paralyzed from the waist down and in a wheelchair, and I were happy to rent this two bedroom condo in mid-August. We had driven down from West Virginia as she was moving into a new home in the Jensen Beach area and we knew we would need a "home base" as we unpacked and got the new place set up. This resort is undergoing huge renovations and will be nice when complete. Our reservation was for a Sunday check in which meant it was the front and oldest building that overlooked the ocean. For the first several days we parked her vehicle (with her wheel-chair lift on it) in the very front lot farthest away(there are two buildings with several lots) as we could find no free handicapped parking spots. So ,each day we trudged through the lobby area and out the garage and over to our building. On the fourth day we parked further down the lot and I suggested a different route around the outdoor pool as it seemed closer. Well, imagine our surprise and disgust to see not ONE, not TWO, but THREE handicapped parking spots ALL full of construction pallets of supplies. I was dumbfounded and furious all at once, as was my sister. We called the front desk and asked to speak to the manager, Chris. We conveyed our outrage and the clerk said he would have the manager call us. Well, he never did. But, the next evening when we returned ONE of the three spots had been cleared and so we parked there. The real tragedy is this: the following morning we went to the car and my sister was transferring from her wheelchair into her car. I noted a fellow walking past us (making no eye contact because I tried to catch his eye) and I just sensed that he worked there. I scurried over to him and introduced myself and made small talk as we walked. I asked him who he was and he replied, "Chris." So, I knew he was the manager although he chose not to identify himself to me. Now, he clearly knew who we were, yet he chose to ignore us as he walked within 10 feet of our car. I told him how irresponsible it was for those spots to be used for cnstruction supplies and he blamed it on the construction crew saying they should pay better attention. I said it was his resort and his job to see things like this do not happen. He gave me an excuse about his being in Orlando at meetings for two days. I indicated that I was not buying his "passing the buck" technique and told him that we had expected a call from him and it never came and that he should have contacted us. This sort of thing is so disappoionting for a resort of this supposed caliber. So, when the salesteam called me about taking a tour I told them I would NEVER buy at a resort which discriminated against the handicapped in this shocking manner. I swear, if I had had a camera I would have taken pics and posted them. Oh, and NO mid week cleaning ever happened and the other two handicapped spots were still full of construction equipment when we left.. This place needs to clean up its act in MANY ways... Lynda88@aol.com
- Official Description (provided by the hotel):
- Enjoy the spectacular ocean view from your private balcony, only steps from the resort's private beach access. Vistana Beach Club is the perfect getaway resort, featuring stylish two-bedroom villa accommodations and just-like-home amenities including complimentary Wi-Fi, in-villa washer/dryer, spacious living and dining areas, fully equipped kitchen, and private bedroom access. Daily housekeeping services also included. ... more less
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- Also Known As:
- Vistana`s Beach Club Hotel Hutchinson Island
- Vistanas Beach Club